Maxi Auto Repair & Service

Thomas Lopez

★★★★★

3 months ago

Great experience overall. Service was excellent and pricing was transparent and fair. I came in with a pretty vague issue and even mentioned that I thought it might be the transmission. The tech hopped in the car, drove it, and immediately said, “Nope — that’s a wheel bearing,” which was reassuring.(with some extra tests while I was gone it was the issue) They had everything diagnosed and fixed the same day, and I honestly haven’t heard my car run this quiet in years. Really appreciated the straightforward communication and quick turnaround. Would definitely come back. And would recommend it to anyone that asks

Andrew der Katze

★★★★★

5 months ago

Highly recommend. All the people there are car people, so chatting with them about that really gave me peace of mind, with great vibes too. They are very transparent with what they are doing and the paid inspection/estimate is completely worth it. They have a very comprehensive process with pictures and evidence of inspection that you can see and understand why or why not you should repair something or not. They were not pushy at all with things I needed to repair, and gave me a choice on if I wanted them to do it or not. I came in mainly for a clutch repair and I left with a repaired clutch, felt like it was brand new car. I had some other stuff done as well and after all the work, my car felt brand new, with no problems in it whatsoever. Their estimated completion time was on point too, so I didn’t have to reschedule any rides or PTO. Their pricing is very fair and close to book hours. I am gladly paying for the expertise and established process. This wasn’t anything I wanted to take shortcuts with or have a McGuyver solution for this service. Overall this shop has great vibes and great work. Will definitely take my car there next time I need work done that I can’t do myself.

Jenise Nash

★★★★★

3 weeks ago

Nick and the Maxi crew were amazing. A soon as i walked in the door i was greeting by nick and two other mechanics. They provided me with a complete breakdown of the inspection that was done as well as a complete breakdown of the cost. The pricing is a little less than what it would be at a dealership as well but it’s worth it.

Belinda Fletcher

★★★★★

3 months ago

Our company took a vehicle to Maxi’s mechanic shop to repair some engine trouble and clear the dashboard. However, before it was taken there, we added Cadillac converter cleaner, not knowing this would fix the problem but not clear the dashboard. Here’s to integrity in the car mechanic business: We were told that the problem had been fixed and that they only needed to clear the dashboard. We took the car for a test drive to show that the problem was gone. The car was checked out for free. The professionalism was through the roof. Customer services was unmatched from any other mechanic services I’ve ever had done in 45 years. Trustworthy should be their slogan. If you are looking for a mechanic business you can trust and depend on “Go see them, you will not be disappointed”

Josie Poulsen

★★★★★

a month ago

Nick, Brandon, Corey, and the other guys that I forgot to ask the names of were all so patient and kind. They make the customer feel so at home and go the extra mile to make sure that we are accommodated in every way. If your life is temporarily in shambles due to car problems, I highly recommend going to Maxi, these guys will taking amazing care of you and your vehicle. Love yall 🌞❤️

scott Keene

★★★★★

4 months ago

A very busy place comes highly recommended, I'm pleased with the service I recieved. Very pricey for basic services paid 150 for an oil change and was quoted nearly something like 700 for spark plugs. I'm not a fan of the mandatory vehicle inspection prior to service i feel that should be optional it was helpful though. I feel the price reflects service recieved, i will be doing my own oil changes for now on though.

Laura Bullard

★★★★★

3 months ago

I came to Maxi Auto to address an oil leak. Dealing with other mechanics in the Jax area, I was definitely nervous about communication and understanding/diagnosing the problem. From the get-go, Nick was very transparent about the process, and let me know the steps they would take to remedy the leak. It turned out that my 10 year old vehicle was in need of some new parts. Anyone knows that in this situation, it’s definitely a financial investment. That being said, due to the amazing communication and documentation from Nick and Brandon, their diligence and made it an easy choice to commit to the cost of the repairs. My car is now running great and the issue is resolved, and I am hopeful that I’ve found a trustworthy and reliable shop that takes the time to truly fix the problem. Given all of this was right around the holidays, I am thankful for their communication and turnaround.

Eliot Kersgaard

★★★☆☆

4 months ago

I paid $200 for an AC diagnostic after my system started blowing hot and was told my compressor had failed. They quoted about $2600 to replace the entire AC system. I took my car to two other shops which both (after $30 diagnostics) said the compressor is fine. Maxis was unfazed by this and smack talked the other shops. One of those shops found a refrigerant leak that Maxis missed and did the needed work for about $1100. Some time later, I called Maxis to let them know about the leak they missed and to see if they’d offer to refund me for their misdiagnosis. They stood by the original diagnosis and said that they’d be eventually proven right—maybe in a month, maybe six months, the AC would quit again due to the bad compressor. Out of fairness to them, I’ve waited 15 months to write this review. The AC is still blowing as icy as ever. Edit to add: I appreciate Maxis detailed records. Fundamentally, we remain at an impasse: they maintain there was no reparable leak that would have fixed my issue without replacing the compressor. Yet the issue was in reality fixed by addressing the leak without replacing the compressor.

Bart Brocato

★★★★★

2 months ago

I brought my vehicle in with a long list of things that needed to be done. Some would be considered major. They were able to get all the stuff repaired and get my vehicle back to me in a day. We’ll definitely be using again when needed.

Ethan Brickwood

★★★★★

4 months ago

I dropped my car off for an oil change and tire rotation and was surprised by how straightforward and kind the employees were. No nonsense or haggling. They sent a detailed inspection of my vehicle for me to review, and made recommendations on what other items need attention and service. No pushy sales gimmick, just a recommendation with pictures and proof to back it up. Exactly what your local mechanic should be.

Caitlyn Smith

★☆☆☆☆

5 months ago

I took my car in for an electronic diagnostic cause I was having issues I was quoted $170 and told told them I have to have my car by monday for work. I dropped it off on a Thursday morning at 7:30. Monday came no word from them about my car. I called 3 times about it by the end of the day Tuesday I get a message my car is done and the price for the diagnostic is almost $400. It had to wait til payday that Friday to pick it up so I sent my husband to get my car. Then come to find out i have no pressure in my clutch pedal and they are denying all responsibilities when it comes to fixing my clutch. I had to tow my car home from their shop. I do not recommend them and their professional abilities. There is nothing professional about this place.

EBS SECURITY

★★★★★

3 months ago

A company that you can trust. I was so impressed with the entire staff. I brought vehicle in to be checked but I had already fixed the problem unknowingly. Instead of taking my money. They called and told me. I was greatful for their honesty.

Kristen Shrewsbury

★★★★★

3 weeks ago

They'll get it fixed fast and right. They look over your car completely and give you a report with pictures to show you exactly what's wrong, and how urgent of a problem it is. Only shop in jax ill go to.

Gerald Onesky

★☆☆☆☆

a month ago

Went in with a high mileage truck. Told them water pump was bad I was in this area and I wanted it replaced said they still needed to do an inspection and test, 170+ tax. Then called to tell me a complete water pump replacement and thermostat was 1700 dollars. Pretty much 2 grand out the door. For a water pump. I left and did it at home.

samantha

★★★★★

5 months ago

Always super sweet people when I come in and they only recommend fixes on your car if it really is necessary and give a good time stamp on things that aren’t urgent but will need to be taken care of in the near future. They send you a detailed review with pictures of your car before they call and offer free Ubers home and a reward system. Thank you everyone at Maxi!

Yoly Santos

★★★★★

3 months ago

Nick was really patient explaining everything that was wrong with my dad’s car and even got on a 3 way call with my husband to better explain. The repairs were extensive but they were able to advise us on what it was needed the most so we could chose a course of action that fit our situation. Thank you Nick!

Sharon Ingram

★★★★★

a month ago

Brandon was very nice and checked my tires for me and filled up my low tire for me. Great customer service and very nice!