Mayfield Auto Repair

Robert Mitchell

★☆☆☆☆

Edited a month ago

One of the most careless experiences I’ve had with a mechanic shop. After they worked on my car for replacing both parking brake cables, I found THREE long scratch marks on my front windshield window tint that were absolutely not there before they touched it. Instead of taking responsibility, they refused to pay for the damage or make it right. Says Mr. Adil THE MANAGER which asked me to my face while discussing the issue verbatim said and i quote. “What can we do to make it right?” I replied “To replacement my window tint from damage you caused.” Mr. Adil then replies back in his words “I’m not doing that.” Then proceeds to walk away while just disregarding what his workers messed up. Just Completely unprofessional! It doesn’t stop there. They left loose screws in both the driver and passenger footwells — which shows a serious lack of attention to detail and care. Who leaves hardware rolling around inside someone’s car? On top of that, my gearshift boot was not even reconnected properly and was left hanging loose. Plus, my passenger side chair which they had to uninstall and install for this work to be done along with center console to dash had to be disassembled. My passenger airbag wasn’t even reading ON/OFF With my friend in the passenger seat. HAD to figure that out! This is basic reassembly and respect for someone’s vehicle. If you can’t put a car back together correctly or own up to damage you caused, you shouldn’t be in business. I trusted them with my car and got it back in worse condition. While literally waiting for my car at the shop from 10am-2:30pm. Oh and when i went to check my own car before payment Mr. Adil asks me “Everything good?” As if no one ever checks thoroughly after they get their vehicle done at new places. I would strongly recommend thinking twice before bringing your vehicle here. They literally will take any work even if they don’t fully look into disassembly and give you pricing verbally. But CAN’T EVEN GIVE YOU SATISFACTION THAT YOUR CAR WON’T BE SAME CONDITION OR BETTER THAN YOU BROUGHT IT IN IS RIDICULOUS. Don’t let that BMW I8 fool you in there little front page of google drag you in. They love to try to keep an IMAGE! Images will be attached below.

Alonzo Lopez

★☆☆☆☆

2 months ago

READ BEFORE TAKING YOUR VEHICLE TO GET AN ALIGNMENT This shop lacks the technical knowledge to properly align modified vehicles and will still take your money anyway. I brought my lowered Mustang with Pedders coilovers and front camber plates about an hour before closing only to get a quote. I clearly explained to Odell (the manager, though he initially claimed to be just a tech) that other shops had struggled adjusting camber due to the car being lowered. Without even opening the hood to inspect the suspension, he assured me they could adjust the camber with no problem and pushed me to do the alignment immediately. I agreed, was asked to pay before the car was finished, and shortly after, the car was returned with only the toe adjusted. The camber was untouched. When questioned, the tech said camber “costs more,” even though camber correction was the entire reason for the visit. After putting the car back on the rack, Odell finally opened the hood and then claimed camber couldn’t be adjusted due to missing hardware (see image below). This is factually incorrect: •\tFront camber: My car has Pedders camber plates, which are adjusted under the top mount. The red knob on top is only for damping, as clearly shown in the Pedders instruction manual (see images). That knob does not adjust camber. •\tRear camber: Ford’s own suspension diagram shows the factory eccentric camber bolts at the rear upper control arm/subframe connection (see image). These were already installed on the car as they come stock. Despite this, I left with $240 charged and zero camber correction. The next day, Ford service confirmed—using official diagrams—that my rear camber is adjustable from the factory. When I returned to the shop with this information, Odell denied seeing the coilovers the day before after opening the hood and incorrectly claimed the damping knob adjusts camber, which directly contradicts the manufacturer’s documentation (see picture below). When I pointed this out, he became defensive and began yelling at me in front of other customers. I gave them one final chance the following day. They then tried to charge extra to adjust camber plates—something I clearly stated upfront—and still struggled to locate the rear eccentric bolts, to the point where I had to walk into the shop and show them where the camber adjustment was. Hopefully I have educated them enough for them to work on a Mustang next time. This shop will confidently accept jobs they clearly don’t understand, misrepresent basic suspension components, and charge you regardless of results. They didn’t even offer a refund after having me give them a clinic over how to work on a Mustang’s suspension. If you have a performance or modified vehicle, DO NOT BRING IT HERE.

J T

★★★★★

2 months ago

The experience was very much so excellent. I brought my car in. They told me what was going on with it and they got me right together. I will be coming back for them to service my vehicles moving forward. They have a great customer service. Their workers are on point. They know exactly what they’re talking about with each and every vehicle that they service I will give them a 10 out of 10 for a topknot service customer service and quality over anything because my vehicle drives better than it did before I took it. It feels good. It rides smooth. And I will definitely be back thank you !!!