Meineke Car Care Center

Tyler Hudson

★★★★★

2 months ago

From the moment I arrived, Mike and Catherine warmly welcomed me and made me feel right at home. They truly went above and beyond with their exceptional service. Highly recommended

Lori Ward

★★★☆☆

4 months ago

I’ve used this Meineke several times in the last couple of years and had positive interactions with one male and one female on particular. They were fabulous. I called last week to ask about getting a bulb changed out in my headlight. I asked what the cost would be and this new gentleman replied with “I don’t know”. That should’ve been my first sign. I went ahead and scheduled the appt for later that day. I drove all the way out there and told him what I was there for. He pushed some buttons on his computer and told me it was going to be almost $500 to get a bulb replaced in my headlight. Thinking he misunderstood why I was there, I said I just need the bulb changed. He continued with…right, and that will be around $500. I laughed and walked out. Came home and changed it out myself. Was it an easy task? No because it’s a jeep and it is very hard to get to and I’m a female who has never had to do that before. Im not sure if he was just trying to rip me off because I am a female or if that is actually what they charge for a bulb change. Either way, this is an issue. If you need a bulb change, maybe go somewhere else. $500 for a bulb change. Who would agree to that??

Flyhigh Eagle

★★★★★

a month ago

Got oil change. Great staff! Daniel great guy knows cars and will explain what’s needed in order to keep your car running! Danny care about customers, and has awesome Customer Service

Demetril Sharpe

★★★★★

Edited 3 months ago

The service that I received today the supervisor Daniel was amazing! He cared about my concerns and let me know in detail what was going on with my vehicle. His crew made sure that everything was like it was supposed to be. I really thank them for their help and support and with the issues that I was having and I will return for further services Again thank you

Yanni Ruiz

★★★★★

3 months ago

Excellent service! I stopped in for an oil change and was impressed by how smoothly everything went. The store manager Daniel, was very kind and made sure I was taken care of from start to finish. Highly recommend this location for fast, reliable, and friendly service.

Machelle Anderson

★☆☆☆☆

2 months ago

This place is horrible! I went there about a year and a half ago for brakes and they wanted to charge $1000, which was ridiculous! Then went back for an inspection and the guy came back to tell me of all of the "issues" with my car. I got a second opinion and, of course, he lied. Don't waste your time in going here. They will create false issues just to get your money.

Stacey Armstrong

★★★★★

5 months ago

I had came to Meineke to get an oil change but I also wanted them to take a look at my tires and steering because I had ran over a pothole. Daniel , store manager at Meineke in Gastonia was a big help and made sure that I had a good understanding about the issues I was having with Honda Pilot. He also was a big with getting me signed up for the payment plan to cover my repair expenses. Shoutout to my mechanic Crash who really good care of my vehicle while under service . I definitely recommend this location. Great Customer service. Positive energy and management and front is engaging

Monique Horne

★★★★★

Edited 4 months ago

I came in this morning to have an oil change & inspection. Daniel the manager greeted me nicely with a good morning like he was ready to start his day. He always made sure he let me know the status of my car while waiting. Every customer that came in Daniel gave a big Good Morning what can I do for you today? He made everyone feel welcome. While I waited the technician noticed some things I needed to keep an eye on for my car going forward. The one thing that Daniel explained to me was that I was going to need a battery and asked if I wanted to get it today. I knew cost effective I couldn’t do today until Daniel told me about the formpiper program.. he explained it to me and it definitely put me at ease especially when I found out how much my battery would cost. I went home applied for the program and was approved. Daniel called to let me know I was approved and could get the battery done today. I went back up to get the battery done and I was in and out in no time. Daniel was very friendly and as a woman not knowing much about cars he took the time to explain everything to me and made me laugh during the entire time. Thank you Daniel for making me feel good not knowing if I was going to be yanked around as a woman who don’t know much about cars. I definitely plan to go back when Daniel is working. Kudos!!!

Ariana Johnson-Hall

★★★★★

4 months ago

Daniel (Store Manager) and Corey were amazing. Both walked me through all the things wrong with both mine and my husbands car. Gave us options for payment and made sure we had all the documentation to show work and needed work. We greatly appreciate y'all!

Kimiltria

★★★★★

2 months ago

I made a last minute appointment just to check my brakes and needed new brake pads. Thank you Daniel and his team for getting me taken care of in s timely manner. Very professional and lots of different payment options to help with the cost.

Kara Alston

★☆☆☆☆

a month ago

I never leave negative reviews because I like to give people the benefit of the doubt but this one I had to speak on. I came for a scheduled oil change and tire rotation on my Audi q7. It took two and a half hours. I don’t mind waiting but I asked if it would be long because I would have left and come back to tend to my dogs. When I got my car back, immediately there was an alert on my dash that said there was too much oil in it! I had to go back inside and let them know and wait about another 20-30 minutes for them to fix it. The manager apologized and told me a new mechanic was the one who did my work. I get that everyone has to learn, but If that’s the case someone needs to be checking behind his work to make sure it’s done right. I was blown away because he had to drive my car to me which means even if he didn’t know he did something wrong the dash had it written there big as day with exclamation points lit up saying there was too much oil in it…and he just gave me the keys like everything was good. SMH, I was NOT happy.

Chiquita Robinson

★★★★★

a month ago

We are so pleased with the service we got at Meineke. Daniel and his team was very detail and fix everything needed to be done on are Van. Definitely a go to. They will take care of you.

rebekka h

★★★★★

3 months ago

Meineke was wonderful about getting me in the same day I called. They were able to balance and rotate my tires before I left for a road trip. The inspection that was also done was through and helpful. Staff was helpful, kind and most importantly to me....not pushy. I plan to return again in the future.

Melony Harrison

★☆☆☆☆

3 months ago

I am posting this review regarding damage to my vehicle following a visit to Meineke in August 2021, which resulted in significant financial hardship and no resolution. I brought my 2017 Buick Encore in for diagnosis of a slow coolant leak. At drop-off, the vehicle was running normally. It was very hot outside, and I had been driving a 30 minute commute with the air conditioning running without issue. They diagnosed the leak as coming from the coolant overflow reservoir. I was advised the vehicle could be driven and returned the next business day for replacement and scheduled an appointment. Shortly after leaving the shop, there was a loud pop, steam from the hood, and the engine shut down. The coolant return nipple was found broken clean off, causing rapid coolant loss. The vehicle had to be towed at my expense. Meineke’s diagnostic photos- which were emailed separately and not reviewed with me in person at checkout- show the hose intact in earlier images and completely broken in a later one, taken minutes apart during the same visit. I did not see these photos until later. Despite this, responsibility was denied. When I attempted to escalate the issue, the response was immediately dismissive and confrontational. Concerns were rejected before any meaningful investigation occurred, and I was discouraged from seeking resolution. A claim with Meineke corporate resulted in no independent assistance or compensation. I was later quoted nearly $4,800 for a used engine with over 96k miles(more than my car had), which was presented as “help” and not accountability. I ultimately had to tow the vehicle home and purchase another car. I retained photos, records, and documentation throughout this process. I am sharing this so others can make informed decisions and take extra precautions.

Rhae

★☆☆☆☆

2 months ago

I came in for a routine oil change and was told I urgently needed a brake flush, new brake pads, and rotors , with a quoted total of nearly $1,500. When I asked for my brake pad measurements to understand the recommendation, the technician refused to provide them and said they would be listed in the inspection report. The inspection report instead stated “0 technician concerns found.” No brake measurements. No noted issues. No documentation to support the verbal claims. I immediately sought a second opinion, and my brakes and rotors were confirmed to be in good condition with no urgent repairs needed. I also didn’t need a brake flush, as I had zero copper in mine. Pressuring a customer into expensive repairs without written measurements, especially when the official inspection contradicts the recommendation, is unacceptable. As a customer, I expect transparency, documentation, and honest communication. This experience felt like an upsell attempt rather than a legitimate safety concern. I strongly encourage anyone visiting this location to ask for written measurements and get a second opinion before authorizing major repairs. It is terrifying to think of how many people they probably have scammed by doing this, that don’t know any better.

Monique Lovet

★★★☆☆

2 months ago

Daniel was Amazing. His welcome and professionalism was outstanding. Our only issue was, the car was returned back to me with parts of my car lying in my front passenger seat and tools left lying in there. I was told the mechanic had to hurry up and leave and care for his dog. I’m a huge pet lover but I should have been respected and cared for significantly better than that. I gave the 3 stars because at least the oil was changed and due to the customer service of Daniel, however, I’ve been getting oil changes for over 40 years and that was a first, and a last. If anyone from the company wants it, do have a pic of it.

amber perdue

★★★★★

3 weeks ago

Came here for an oil change and tire rotation for the very first time and I have nothing bad to say. The manager Daniel was very friendly and the office lady was also friendly. The office was a clean environment, definitely did not smell like a mechanic shop 🤣 Works fast and was greeted with smiles as soon as you walk in the door.