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About Business
Melanson’s Service & Repair is a leading Car Repair specialist serving the Hermantown, MN, Duluth area. They provide a wide variety of solutions, including Auto repair shop, Auto air conditioning service, Brake shop, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 68 verified reviews, their reputation precedes them. As a locally-owned business in Hermantown, MN, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Hermantown, MN.
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Google Reviews
Lee Johnson
★★★★★ Called to schedule a repair, left it overnight in case they had a cancellation, fixed before noon next day. Way above any expectation! Also helped my wife with a tire issue on the spot last winter. Very helpful and fair.
Jesse
★☆☆☆☆ Melansons was a great auto shop, until the new owners took over. Very rude customer service by Richard up front. Brought my daughters car in for a new starter, it sat for 4 days with no communication on the car. Then after it was fixed, she drove a mile down the road and there was no acceleration. When talking to Richard, he didn’t care about the fact it was just fixed and something different just broke minutes after leaving the lot. All he could say was they can look at in a few days. Very very poor customer service skills and instead of caring for the customer they care about taking all the cash they can from you. Do not, do not, go to Melansons they are crooks
abby benrud
★☆☆☆☆ Took my car into the shop to get a new starter, i waited 4 days with no communication and then paid $430 to get the car, it wouldn’t accelerate when i tried to pull out of the lot and was making a weird noise so i turned around and went back in thinking maybe it was just a small fix or something got bumped when they were trying to fix it, since i just paid $430 i went back inside and told Richard up front what happened, he was not understanding at all and was quite condescending to me lmao even saying slowly “okay, so your car was brought here by the tow truck and was parked right there in that spot where u are now just the other way around” like I was stupid or something? idk i haven’t had anyone at a car shop talk to me like that lol. anyways i explained the situation again and he just said all we can do is have you leave it here and we’ll look at it in a few days, i had just paid $430 for it so i asked if maybe one of the mechanics accidentally bumped something when fixing it and he just said nope. Turns out when i had someone fix it they said when Melansons was “repairing” it they actually didn’t disconnect my battery when they fixed the starter which fried the computer. hence why it wouldn’t drive. so it was someone’s fault there lol and since that’s an expensive fix i’m assuming they just acted like they didn’t do anything to get more money instead of being kind and considerate people to the customers who have been coming to melansons for years. ladies don’t come here if u wanna get talked down to and get taken advantage of!! Y'all are lucky you even got $430 from me cuz that’s crazy for it to not even be fixed. They also gave me the wrong receipt so I got someone else’s receipt for their car, and when my father went down there to speak with them since the guy upfront was so rude nothing was resolved so really this guy takes no accountability and has issues with good customer service apparently.
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