Mercedes-Benz of Coconut Creek

Juan Marzan

★★★★★

Edited 6 months ago

We had a wonderful experience working with Norman Zelaya at Mercedes-Benz of Coconut Creek. From the moment we arrived, he was professional, patient, and genuinely committed to helping me find the perfect car. He took the time to answer all of my questions, explained every detail clearly, and made the whole process smooth and stress-free. Norman’s knowledge and dedication truly stood out, and I never felt rushed or pressured. Thanks to his guidance, we drove away in the car that fits me perfectly. We highly recommend asking for Norman if you’re looking for excellent customer service and a salesperson who truly cares about his customers. A big thank you also to Ariel Gazo , who worked hard to secure the loan with the bank and made sure everything went through quickly and stress-free. Together, they made the car-buying experience easy and enjoyable. We highly recommend asking for Norman Zelaya and Ariel Gazo if you visit this dealership! 😊👍🏼

R JR

★★★★★

Edited 6 months ago

My husband and I took a stroll to the dealership to purchase. We were greeted by Norman Zelaya. At first I was hesitant because dealerships are not my favorite places and sales people are always pushy. Norman stepped back and allowed us to feel comfortable without any pressure or sales pitches. We were able to look at vehicles and he stood back to answer any questions we had. He made us feel very comfortable and treated us with the upmost respect. He was the first person to greet us and the last person as we left the dealership. I would go back just because of his professionalism and knowledge. It was a great experience for the both of us. I recommend anyone who visits to see Norman..

Robert Dillon

★★★★★

Edited 2 months ago

I took advantage of a complimentary service inspection on my out-of-warranty car at Mercedes Benz of Coconut Creek and was very happy with the experience. Gunner of the Service Advisor team took great care to move the process along quickly while I sipped good coffee and ate Amos’ Famous chocolate chip cookies in the nice customer waiting area. The result of the inspection showed that my car didn’t require any service at this point. I call that an honest assessment! Gunner had my car washed inside and out and I was happily on my way! I highly recommend Mercedes Benz of Coconut creek!

Alain Luckx

★★★★★

2 months ago

I recently brought my 2022 Mercedes-Benz GLS 450 into Mercedes-Benz of Coconut Creek because I was concerned about the engine temperature gauge reading close to 230 degrees—it seemed high to me, and I worried there might be a defect or issue. Service advisor Geoffrey was outstanding from the moment I arrived. He listened patiently to my concerns, explained everything clearly, and reassured me without making me feel foolish for checking it out. After a thorough inspection and diagnostic check, he confirmed that the temperature was actually within the normal operating range for this model (Mercedes engines often run warmer than what I'm used to from other brands, and this is by design for optimal performance and efficiency). The car wasn't defective at all—everything checked out perfectly. Geoffrey handled the whole process efficiently, kept me updated, and made sure I left feeling confident and informed. I truly appreciate the professionalism, expertise, and customer-focused approach at Mercedes-Benz of Coconut Creek. No pressure, just great service. Geoffrey went above and beyond to put my mind at ease. Highly recommend this dealership and specifically asking for Geoffrey if you need service—top-notch experience! Thank you again!

Diane DiStefano

★★★★★

a month ago

I give this 5 stars for the phenomenal sales team only. Patrick was wonderful to deal with and Joe, David, together with the sales managers were very helpful, supportive and went above and beyond to make the deal. It fell apart at financing. Ariel Gazo was the worst finance person ever, beyond rude and unhelpful. His utter disdain towards me was apparent because I was admittedly in a hurry. I waited for nearly 2 hours total for the financing and had appointments elsewhere. The paperwork should have been ready to go. It was explained to me that it’s first come, first serve which I understand in a busy dealership. There has to be a better way to speed up this process and there definitely has to be some instruction as to basic decency and manners towards customers. That being said, Scott jumped in more than once and he was very polite and helpful but unfortunately I had to sit in the office with Ariel and it was the most uncomfortable experience. I considered walking out the door without completing the deal. Ask for Scott or someone else if your deal ends up with Ariel.

Whitney Morris

★★★★★

a month ago

Hello, I sincerely thank Mercedes-Benz of Coconut Creek for the outstanding service. Elmer, my primary service advisor, was professional, patient, and attentive. He explained everything clearly and ensured I felt informed and comfortable. Kelvin and the management team also assisted, making me feel valued, supported, and satisfied. Their teamwork, communication, and commitment to customer care were exceptional. They handled a stressful situation with integrity and professionalism, and I’m grateful for the experience. I appreciate your dedication to excellence.

Franklin Tavarez

★★★★★

3 months ago

Igor was such a pleasure to work with. His knowledge and efficient demeanor to finding solutions for our purchase made the entire experience incredible easy. Huge shoutout to the Sales Manager, Natalie, who is always an absolute pleasure to work with! 10/10 recommend

Sam Brown

★★★★★

a month ago

My experience at Mercedes-Benz of Coconut Creek was absolutely outstanding from start to finish. The entire process was smooth, professional, and stress-free. Makario was truly a top-class sales representative. He was knowledgeable, patient, and never made me feel pressured at any point. He took the time to understand exactly what I was looking for, answered all of my questions thoroughly, and made sure I felt confident in my decision. His communication was excellent, and he went above and beyond to ensure everything was handled efficiently. What stood out most was his professionalism and genuine care. Makario made the experience feel personal, not just like a transaction. Because of him, I would highly recommend both him and Mercedes-Benz of Coconut Creek to anyone looking to purchase a vehicle. Thank you for such a first-class experience!

Bestami Taner Ortac

★☆☆☆☆

a month ago

My experience with AutoNation was extremely disappointing. Honesty should be the number one priority when conducting business especially on a six-figure vehicle purchase. The vehicle I was interested in was listed online at $105,000. I requested and received a full out-the-door breakdown at that price. After I confirmed serious interest, the numbers changed. The price increased to $110,000, and an additional $1,500 “conditioning” fee was suddenly added. What makes this even more concerning is that other similar vehicles listed by the dealership did not carry this same conditioning fee. It only appeared after I moved forward in the buying process. When pricing shifts after engagement, it reflects poorly on transparency and raises questions about business practices. Shady adjustments and inconsistent fees do not build trust they reveal culture. Customers deserve clear, consistent pricing from the beginning. Integrity should not depend on whether a buyer is ready to move forward.

Tamara Baker

★★★★★

Edited 5 months ago

My experience was outstanding from start to finish. The staff was friendly, knowledgeable, and professional. Jordin (Sales Consultant) and Joe (Finance Manager) made the entire process smooth, transparent, and stress-free. I truly appreciated their professionalism, patience, and hospitality. They made me feel valued as a customer. I highly recommend Mercedes Benz Coconut Creek to anyone looking for top-notch customer service!

Alan Chesler

★★★★★

6 months ago

You live up to your brand. A great place with outstanding folks there to help in every way. Can't say enough about the experience. It's a process and without fail you know how to do it with grace and understanding. I had a great time purchasing my new vehicle. More fun driving it, but getting it into my driveway was well organized. Thanks Julius, Lockley and Joe plus all the other folks I didn't meet.

Kevin Vogl

★★★★★

a month ago

purchased a Certified Preowned 2020 GLE350. It was nice to not get the run around like I have in other dealerships. Everyone that I interacted with was very nice and professional. I would go back to them for my next Mercedes.

Sebastian Rodriguez

★★★★★

a month ago

Came on a random day to the dealership…. Did not want to purchase the car. However, we met with the bestttt sales person ever JOEY BERNAT. He made sure he provided value even when we told him at first we did not have the intent to buy the car. Well… that did not last for too long as we ended up buying that same night because of his service. Much recommended

Dima

★★★★★

2 months ago

I would like to sincerely thank Mercedes-Benz Coconut Greek for the outstanding service. This has been the best car-buying experience I’ve had in all my years of purchasing vehicles around the world. Everything was smooth, easy, and comfortable. I came in on Saturday evening just to look at a car and discuss options, and we reached a great deal. The very next day, Sunday, all paperwork was completed within a couple of hours, and I drove away in a car I had truly dreamed about. Special thanks to Mimoh Khan🤝, my sales manager, who handled the entire process from start to finish with great attention and professionalism. Thank you as well to Igor🤝 for his help, and to the management team for approving excellent terms. The whole team worked perfectly together. I will definitely return and confidently recommend this dealership to friends and family. One of the best Mercedes-Benz services I know.

ANN Miller

★★★★★

3 weeks ago

I had an outstanding experience working with Jeff at Mercedes-Benz of Coconut Creek He just sold me a C 300, and the entire process was smooth, transparent, and stress-free from start to finish. Jeff was honest, professional, and never pushy. He took the time to answer all my questions, explained everything clearly, and made sure I felt completely comfortable with my purchase. His knowledge and attention to detail really stood out. If you’re considering buying a Mercedes, I highly recommend asking for Jeff. He truly makes the experience enjoyable and straightforward. I couldn’t be happier with my C 300 and the service I received!

Andrea Bonilla

★★★★★

a month ago

I was referred to this location by Mr. Moss from corporate who connected me with Mark Sawyer, the salesman. Natalie was the sales manager that night. Between the Service, the honesty, and tying it all together with finance and Ariel. I had an amazing experience from beginning to end, every last person I mentioned above, went above and beyond to make sure that I had an amazing time and deal. Thank you all from the bottom of my heart! I’m an extremely satisfied customer. Thank you for putting me in a practically brand new car 🙏🏽

Nancy Medvin

★★★★★

2 weeks ago

I recently purchased a C300 from Mercedes-Benz of Coconut Creek, and the experience was truly exceptional. My son-in-law contacted several Mercedes-Benz dealerships throughout South Florida, yet none were able to match the outstanding offer presented by Rich Grogan and his team. Not only did they provide a very competitive price on the new vehicle, but they also offered thousands more than any other dealership for my trade-in. It’s not every day you drive away in a beautiful new car and leave with a check in hand—yet that’s exactly what happened at Mercedes-Benz of Coconut Creek. The entire sales and service team was outstanding. Sales Manager Rich Grogan and Sales Executive Fabrizia were professional, attentive, and went above and beyond to ensure I found the perfect car and that I left as a completely satisfied customer. Thank you for such a wonderful car-buying experience. I highly recommend Mercedes-Benz of Coconut Creek to anyone looking for exceptional service and value.