Toyota Service

Niral Patel

★☆☆☆☆

4 years ago

I had a 9am appointment for a simple oil change, ended up getting my car back at noon. 3 hours for an oil change is absolutely unacceptable, go elsewhere!! Zero communication through the 3 hour wait besides trying to upsell a few services 2.5 hours into it that I don't feel were necessary. If you decide to go here, plan ahead to drop the vehicle off and don't agree to any additional services without doing some research.

Scott Macaluso

★☆☆☆☆

a year ago

The service department is now passing the 3% credit card fee off to all customers! Businesses are supposed to pay credit card fees as a convenience. That's how the credit card system works. I can forgive a mom and pop store with high costs but a large business like this is just corporate greed.

Marat Safin

★★★☆☆

Edited a year ago

I was charged $1,300, including $900 for labor. I feel like I was overcharged. 70% (!) for a labor. Additionally, I had to pay 3% as a credit card fee. I have not experienced any delays, I got my car back in 2 hours. UPD-1: My car won’t start the next day after they replaced the spark plugs (this particular labor costed me $516). I reached out to them, and they suggested that I bring my car back for an inspection, which means I would have to pay for towing myself. UPD-2: They reached out to me, but I ended up resolving the issue with a different service provider.

David Vo

★☆☆☆☆

a year ago

I waited in line for about fifteen to 20 minutes and when it was my turn, the two customer service people didn't call me but took two people who weren't. Standing in line waiting to go in.. I didn't say anything to see. What was the waiter's behavior like, but after dealing with those two people, they didn't ask me a word. Waited until I asked, then she acknowledged me. And there was no apology. In my opinion, it seems that this service team does not care about customers and is polite to customers. This behavior is very low and I will never return to this place.

angel weatherspoon

★☆☆☆☆

Edited 7 months ago

I called around 1pm and was told I would be getting a call back from Mackwood. It is now 5:30 pm with no call back. He did this same thing 2 years ago and is never held accountable for not properly communicating with customers. My battery is under warranty and I told him that three times while he is trying to sell me a new battery. Either he doesn’t understand English or he disregards what the customer is saying. Either way he is bad for business. You want me to email you instead of addressing Mackwood? This is the same issue two different years. 2023 and 2025. On top of that I go to the dealership I’m calling and standing there while nobody picks up the phone. I’m watching at least 2 service advisors just sit around and laugh. I go to southern441 Toyota and never have any issues. They actually communicate back with the customer and don’t try to sell me new parts that are still under warranty. Angel W., A.A.S.

M. E.

★★★★★

7 months ago

Today I met Jarrett E.🤠 at the svc dpmnt. He was very professional and efficient at providing me with top level of svc. He went above and beyond to make my experience amazing. Every svc. deptmnt should have someone as professional and courteous as Jarrett🤠.

Kalea Paul

★☆☆☆☆

8 months ago

EVERYTIME I come here for a service I ask a simple question and I’m immediately being met with attitude like I’m bothering somebody. Then the moment I leave someone is asking me to leave a review well this is the review. If I purchased a car here and I’m confused about something and you are getting paid to help then you should help and also not try to take advantage simply because I’m a woman.

Collin Dehnert

★★★★★

3 years ago

Never had any issue with Toyota services. They take care of my car and work really hard to satisfy the customers. They fast and keep me in touch with any issues. Will continue doing business with them.

Derek S

★★★★★

5 months ago

I have been coming here for a few years with multiple vehicles and for multiple services and have been very happy with the service. Klaus is the man and I highly recommend him.

Natty De Leon

★★☆☆☆

5 months ago

They told me they couldn’t help me with the issue my car has then told me they’d send me to a local shop so they could fix it… never sent me or gave me the information for the shop… just wasted my time.

Caron caplan-Attardi

★★★★★

6 months ago

This is second corolla I purchased from Al Hendrickson Toyota. The only reason I still go up to this dealer is because of Klaus in the service department. He is one of the best in that department and I really appreciate his assistance in keeping my car in good shape. I think if he was not there, I would probably take it to the Toyota dealer. That’s much closer to my home. He is a real gem and an asset to this business in my opinion.

Anthony Canales

★★★★☆

6 months ago

After my initial experience at Al Hendrickson Toyota, I left a 1-star review — and it was earned. During a routine oil change, my splash shield ended up dragging and partially detaching a few days later. I had to cut and secure what was left myself. I brought it up during a later visit, but despite the tech pointing it out on video, I was dismissed. No one took responsibility. It felt like my trust — and basic safety — didn't matter. Today, that changed. I finally spoke with their Service Director, Terry — and he listened. He read my full complaint, acknowledged the situation, and without deflecting, offered to make it right. He arranged to replace the splash shield and also covered a coolant flush that should have been recommended earlier. It wasn’t about blame — it was about doing right by the customer. This doesn’t erase the previous missteps, including the feeling that I was upsold one service while a more essential one was overlooked. But Terry’s response showed accountability, not just service recovery. It reminded me what real leadership looks like — and gave me a reason to trust this place again, even if cautiously.

Rícky Marc

★★★★★

6 months ago

I want to take a moment to highlight just how exceptional Carmine Armano is as a service advisor at Al Hendrickson Toyota. Over the years, I’ve worked with many service professionals, but Carmine stands head and shoulders above the rest. His professionalism, kindness, and dedication are unmatched, and he has consistently made every service visit feel smooth, transparent, and stress-free. What impresses me most about Carmine is the way he communicates. I’m never left guessing or wondering about the status of my car. He takes the time to explain things thoroughly, keeps me informed at every step, and always makes sure I understand not just what’s being done, but why it’s important. That level of honesty and clarity is rare, and it gives me complete confidence in the work being performed. Carmine is also one of the most personable and approachable people I’ve encountered in this industry. He treats every customer with respect and genuine care, and you can tell he truly values the relationships he builds. He remembers details, follows up thoughtfully, and makes the entire process feel less like a transaction and more like a partnership. It’s clear that his goal isn’t just to get the job done—it’s to make sure his customers feel taken care of, heard, and valued. Because of Carmine, I won’t work with anyone else. If he’s not available, I’ll wait until he is, because the peace of mind he provides is worth it. In a world where customer service can often feel rushed or impersonal, Carmine is proof that excellence and integrity still exist. He has earned my complete trust, and I can’t imagine going anywhere else for my vehicle needs. Al Hendrickson Toyota is incredibly fortunate to have someone of Carmine’s caliber on their team. He represents the dealership in the best possible light and ensures that customers like me keep coming back. If you’re looking for someone who will not only take care of your car but also treat you with professionalism, respect, and honesty, look no further than Carmine Armano. He is truly one of a kind, and I’m grateful to have him as my service advisor. My beloved Venza's always going to be in good hands.

Isaac

★★★★★

5 months ago

Always the quickest and best service of any dealer/shop I've been to. The service advisors are super friendly and agreeable and provide exactly the kind of service you'd want when you need something on your car. I've always come here for anything Toyota and I will definitely continue

Caitlan Apping

★★★★★

6 months ago

I always go to Klaus Cobb for any service or repairs here. He always goes above and beyond to squeeze me in for appointments and explains all service repairs clearly. The service department started charging an extra 3% for credit card transactions (so keep that in mind when you come here) but thankfully Klaus always remembers to remind me when I drop my car off. He's the best!

Tomas Murua

★☆☆☆☆

2 months ago

This place is shady is all I can say from the salesman outside to the finance guy. I was threatened with legal action because I did not want to add the “optional” 12k in warranty’s. I also had the worst service trying to pick up my car for some service they sent me across the street into an empty building playing hide and seek with employees to just get my car that was ready. I had to to talk to the people taking photos of new listings and they refused to help me, it was a nice mechanic who had to single handily call the manager because I’m in the middle of the shop they told me to go trying to pick up my car they told me was ready. This place needs to be investigated by the local news.

Emily Tambaschi

★★★★★

3 months ago

I have had only positive experiences going to this location for my services for the last few years. Today Santiago helped me as my service advisor and he was professional, funny, and got me in and out. I also had the pleasure of meeting Cristian who worked on my car. Wonderful people and overall a great experience, 10/10 recommend.