Mercedes-Benz of Gainesville Service Center

Ekimmeth

★★★★★

a year ago

I wanted to give a shout out to the service department at Mercedes Benz of Gainesville. My wife and I were traveling home from a trip to Carbondale when we encountered a problem with our Mercedes diesel powered RV. We lost power to accelerate and could only maintain 40 to 50 mph. Being away from home we were not sure what to do. After stopping at 2 diesel truck repair shops and a large RV sales and repair dealer we were directed to the closest Mercedes dealership. We called Mercedes Benz of Gainesville and told them our issue. They were willing to make time for us right away. Upon arriving we received first class treatment from beginning to end. They quickly diagnosed our problem and offered options. They also said there were 3 recalls that they could address free of charge. We waited all day in their waiting area which had endless cups of coffee or tea, water and snacks. Our issue was fixed and we were able to continue on home. The service department assistant manager (Mike) stayed with us to the end and constantly checked on the status of our repairs. The service technician (Billy) worked on all the issues and and got the job done. On the wall in the service area there was a poster that described their Core-Value-Vision which they were all about. Teamwork Personal Growth Attention to Detail Urgency Integrity Community Thank you to all of the people that work at the Mercedes Benz dealership of Gainesville.

Christy Sander

★☆☆☆☆

11 months ago

BEWARE-this place did a supposed $9400 engine “repair” of my 2021 GLE 350 which resulted 36 hours later in spontaneously catching fire at 65 mph and barely escaping with our lives. Within 90 seconds of fireballs initially dropping from the car, it was exploding on side of road. Mercedes claims no responsibility even though they replaced #4 head, cylinder and fuel injector. I guess Mercedes must think normal for their cars to explode because they seem to passing the buck regularly these days.

taylor ciarallo

★☆☆☆☆

3 years ago

Towed car in for a dead battery, they didn’t touch it for 6 business days. When I called for an update they had no clue the status. I called again later that afternoon giving them time, they said the battery was replaced and to give them an hour to finish up and it will be ready for pick up. Called before heading over there and they tell me they are in the middle of replacing the air bag and sun roof?!?!! I said do you have the right car? They said yes, I asked why I was not informed they were doing this additional work, they said they didn’t know. They put the sunroof on wrong so it failed a test ( a repair I didn’t even have an issue with or ask for) so they ordered the part, this happened the day before and they get again, didn’t tell me. They said it would be ready the next business day if the part came in and when I called mike said he would check on the status then HUNG UP and went to lunch, I called back and Tom was INCREDIBLY rude I was in shock he changed his voice inflection to a mocking tone actually making fun of me. THESE PEOPLE SHOULD BE FIRED. If you’re going to charge $500 for a battery you better at lease be respectful. Shameful service and incompetent team.

Seunghyuk Jang 장승혁

★★★★☆

2 years ago

Some hiccups during busy days and have few times that I had to go back with the issues still remain. Overall, decent service. Advisors are mostly nice. TJ is the best advisor I got help a lot with.

Wilde West

★☆☆☆☆

2 years ago

This dealership is all for the sale, leaving customers to rely on the internet for advice on operations and electronics that are standard to the Mercedes vehicle. Phone calls are never answered, and voice mails left to them are ignored. I have to go to Wesley Chapel to get the service I paid for.

Ryan Dalziel

★★★★★

2 years ago

Bought my 2nd vehicle from MB of Gainesville and both have been excellent experiences from start to finish. Highly recommend Jeff and his team.

Sean Kim

★☆☆☆☆

3 years ago

They are crazy, I'm wait 2 hours 30min but they didn't touch my car. Bc they think I'm not in here. I request oil change only. Is this Mercedes Benz service? Why I made appointments Pool service....

Abrielle Eckenroth

★☆☆☆☆

2 years ago

Have been calling for WEEKS to get a quote on a broken sensor talking to people who say they don’t know and then leaving messages for the people who decide to not answer the phone then calling another day just to be hung up on multiple times and never gotten back to this is ridiculous and a true pain

Ken W

★★☆☆☆

3 years ago

These people are totally backlogged in their service appointments. I dont think my next vehice can be a Mercedes

Kayla Mcdonald

★★★★★

2 years ago

Micheal burns was fantastic with us. Great communication throughout my visit.

Javier Pelletier

★★★★★

5 years ago

The best dealer that I ever been to people treat you like family

Astro Starburst

★★★★★

a year ago

Alonzo in the service department was great!

dr robert dawson

★★★★★

4 years ago

They are very nice and get the job done.

W Roger Akers

★★★★☆

4 years ago

Professional, knowledgeable, willing to talk to you, efficient.

Dave Sehstedt

★★★★★

3 years ago

Great training facility.