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About Business
Residents of Conroe, TX, The Woodlands have long trusted Mercedes-Benz of the Woodlands Service Center for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service, Auto radiator repair service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.7/5 rating with 83 reviews. Throughout The Woodlands, and particularly in Conroe, TX, Mercedes-Benz of the Woodlands Service Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Mercedes-Benz of the Woodlands Service Center for any Car Repair inquiries or to schedule a visit to their Conroe, TX facility.
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Google Reviews
Chase Allen
★☆☆☆☆ Took my new Mercedes here for warranty work and after over a week they didn't even do anything except 1 thing. Even at that they did a terrible job. I still have 4 screws left in my door pull area that they didn't screw back in. Plus my vehicle is still rattling and shaking cause they didn't even do the other jobs but say they did on the invoice. Here's the kicker! They wanted to charge me $9 for a missing screw/bolt on a brand new vehicle that I just bought. If Mercedes can't get their quality control right from the factory then why should the customer be paying for a missing bolt? Anyway, don't even bother taking your Mercedes here for any repair work. I do not trust them. Poor quality work, long wait, and bad customer service. They don't answer the phone and when I came for my appointment nobody acknowledged me for almost 15 months. Yeah, I've been looking at my clock. I get better service at a Honda or Toyota dealership. And Lexus is probably one of the best.
London Turk
★★★☆☆ Well 1st and foremost the customer service is top tier excellence. Service on my vehicle is great. My complaints is the bathroom situation. You all need more than one stall with a toilet đźš˝ in the waiting area also need better tissue. That 1ply isn’t going to cut it Mercedes y’all make a ton of money off customer at least give them proper tissue.
Jessica V
★☆☆☆☆ I’m 100% sure of not ever coming back here again to get my car serviced, since I had an experience that left me really upset. Based on reading several of the other reviews of others experiences, I am not surprised by the unpleasant, dishonest, and greediness I witness when bringing my car here for just a simple A1 service. I’ve had Gaston Reyes 3 times as my advisor. Never had any issues with him the last two times, then again, my car is relatively new and I don’t drive often.  This third time left a bad note for me. I had emailed him prior, asking if my car needed service and what was the price ofA1 service. He quoted me $359 plus tax. Bring my car in for service and was told I need tires done etc.. said I would reconsider for next time. When it got time for check out, I wanted to make sure I was not going to be ripped off because I did have several coupons emailed to me and I like to keep receipts so I had the email that he mentions A1 service is “$359 plus tax”. Mind you, I didn’t bring up or mention the any coupons. I wanted to confirm that $358.35 was my total. He replies that’s correct and that is with an added on $100 off coupon. Slightly confused since I had emailed him prior to get a quote of what A1 total was and he mention it’s was around that price (quoted $359 plus tax). So I did let him know how is that a discount when you quoted me $359 plus tax price for A1 service through email? He claimed the time I had email him, 5 DAYS later the prices have gone up. Wow, you'd think a luxury brand like Mercedes would notify customers of the price rise because it adheres to a specific standard of so called luxury brand-guess not. I call it BS and dishonesty. I am fully aware that advisor need to make a commission off the service and I am sorry that my service is not as high as usually but it doesn’t mean you get to be greedy and rip off your customers. Spoke to Mark/Matt I believe, the service  director, and although he somewhat honored it -he was pretty dismissive, and of course defending his employees for their unethical ways. Not shocking. Total out pay bill $278.14 ($358.35-$100=258.35) yeah, this point I’m not going to argue for $19.79-but that 19.79 was VERY IMPORTANT for them -again, just shady. They lack remorse and make excuses for their deceitful behavior. I am already on high alert since I am a woman and not that knowledgeable about cars but please don’t play me like I’m stupid. I will upload all conversations since I like to keep receipts. Work on being transparent and honest to your customers-I understand everyone need to make a living , but be fair . It’s not right to be so greedy and try to pinch extra money out of your customers. If I was really petty, I might’ve had reported them to the BBB and FTC.
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