Mercedes-Benz Sprinter Service and Parts

Fredrerick Shaw

★★★★★

7 years ago

Excellent customer service

Ash Aln

★☆☆☆☆

a year ago

Cheap customer service

Brian

★★★★★

8 years ago

Best service department in the area, sad to see Bryce moving on, he was the best at customer service!

Jim Cheeseman

★★★★★

7 years ago

Nick is very personable. We've been coming here for 5 years.

San Diego Mac Repair

★★★★★

Edited 6 years ago

Great customer service and friendly support for our sprinter vehicle. Highly recommended.

Walter kamfonik

★★★★★

Edited 6 years ago

Price the gentleman that works the front counter is the most helpful and knowledgeable about Mercedes Sprinter vans very well recommend

Rob Parker

★★★★★

7 years ago

I was on a trip and needed to get my Mercedes motorhome oil changed. They were able to get me in quite quickly and did a really nice job.

Andrew Ellis

★☆☆☆☆

7 years ago

Took our Sprinter van in at ~70,000 miles for an emissions related issue, they replaced the SCR cat under warranty. ~20,000 miles and ~6 months later, the same symptoms reappear, and they say the SCR cat is bad again, but this time, we have to pay ~$2k to fix it. Clearly they didn't fix the problem correctly the first time, and they should offer some guarantee on their repair work, yet they don't appear to. You would think that a Mercedes dealer would be the best place to get Mercedes repair work done, but that doesn't appear to be the case.

Luis L.

★★★★★

Edited 6 years ago

I took my 2016 Sprinter 2500 Roadtrek for an oil change and new key programming. Came here on a Wednesday at 9:40am (my appointment was at 10am) and left at 10:38am. That was fast service!!! I don't know what other dealership do but for a simple oil change they take forever. This place was fast. Take this as a comparison, at the main Mercedes dealership that is down the road, it took an hour for them to place an order for an extra key. This place, took an hour for an oil change and key programming. Bryce was my sercive advisor. I am glad I owned a Mercedes Sprinter and not a car because I would hate to go to the main dealership down the road.

Jimmmy Sellers

★★★★★

2 years ago

Having recently returned from another wonderful crossing the country road trip, it is time to highlight those that made my trip most memorable, through writing madness on the internet. Nick, I can’t believe you got me in out and so smoothly for my van service! Thank you so much. Needing a service while on the road can be a real headache sometimes. Not this time. MB, and more specifically Nick in San Diego made my life a dream. I sure hope the next time I end up through SD falls around a 10k mile marker.

Jeff Stump

★★★★★

6 years ago

I’ve been in the automotive service industry for over 12 years. So I know better than to trust my Sprinter with just anyone. And I’ve been bringing my vehicle into the dealership and dealing with Nick Batts and his highly qualified crew. I know there are probably cheaper pleases than the dealership but for my piece of mind to have knowledgeable people working on my vehicle there is not clearer choice. I love the quality of work, cleanliness of the facility and the personal touch they give every time I’m in there.

Susan Hansen

★☆☆☆☆

5 years ago

Mercedes sprinter service lacks competence Dear friends, This is a long and quite unbelievable story of San Diego service on my Winnebago View sprinter AC. The story starts with my family crossing the desert between Yuma and San Diego in August, 2020. Suddenly our dash air conditioning just stopped blowing cold air in 110 degree heat. We tried to find local service, unsuccessfully, so we suffered the heat and pushed on to San Diego. Immediately on arrival, we called a mobile RV mechanic who specialized in AC repair. The mechanic came to our campground and spent the better part of an entire day trying to figure out the problem. At the end of the day he said he would have to get back to me after some research. He called the next morning and said he was pretty sure it was the climate control control unit and that we should take it to the dealer since it was an expensive part that he could not return if he was wrong. We did that the next day. We checked in with Maribel at Sprinter Service of San Diego and told her what the mobile RV mechanic had said about the controller. We left the camper for the day and later in the day Maribel called to tell me the problem was the compressor (about a $2300 job). We retrieved the camper that evening and arranged to have a new compressor installed 2 days later, once we could arrange for other accommodations. We were charged $203 for the diagnosis. After retrieving the camper and paying the $2312 repair bill. The AC worked on the way back to the campground but quit on the way back to Tucson, again in the desert. On arriving in Tucson, we immediately called Jeff at Tucson Sprinter service and made an appointment to have the AC looked at as a warranty job. They recharged the AC and it was again working when I picked up the camper the next day. However it quit working on the way home. It became clear that it worked fine part of the time but quit working about half the time. I took it back to Jeff and after a few days of diagnostic work said it was indeed the climate control controller as the original RV mechanic had said. I contacted the service manager, Nick, at San Diego Sprinter service and told him the story, suggesting that the compressor did not need to be replaced since it worked fine about half the time and the real problem was the controller as I had told Maribel in the beginning. After a day of considering it, he agreed to pay the cost of the controller only, leaving me with what I considered to be an unnecessary charge of $2312 for the compressor. I was still charged $613 by Jeff at the Tucson dealer for discounted labor and replacing an actuator motor they suggested replacing as well. Throughout this entire ordeal which spanned several weeks, I thought that Jeff did all that he could to help me, and was very courteous and understanding of my situation. Even though he did not come right out and say it, I believe he thought that the compressor replacement was unnecessary as well. The mobile mechanic in San Diego did not charge me. I paid a total of $2515 to San Diego Sprinter service for a repair that was not needed and did not fix the problem. Tucson eventually fixed the problem, but San Diego showed a not only a lack of competence in diagnosis and repair, but a total disregard of the mobile mechanic’s assessment of the issue. I find this stunning for such a company as Mercedes.

Tate Scott

★★★★★

7 months ago

Jimmy and Nick worked diligently to resolve a battery issue and I highly recommend using these folks. It felt more like a professional that was a relative working on my rig than a detached company. Fair, reasonable and appreciated.

CJ Aguilar

★★★★★

3 months ago

I had to go in and take care of my rear door handle would not open. Of course, we found out the day we were packing for a trip So the next morning, I rushed to take my sprinter to get it fixed. On the way there my check engine light also happen to come on Jimmy and Brandyn were great!! They were able to resolve both my issues the same day. Even though the handle was not Mercedes fault- they still fixed it. The company I used to build out my interior accidentally must have screwed into the handle causing it to not open. With the help of Jimmy, Brandyn, and their team we were able to pack and continue on with our trip! I highly recommend this place and this will always be my go to shop for any of my Sprinter

Scott Powell

★★★★★

4 months ago

I rarely write reviews, but I was so pleasantly surprised by the professionalism, patience, efficiency and convenience of my experience that I felt compelled. Jimmy and his associates were friendly and efficient. They immediately made me feel like they had my problem under control and that my concerns were going to be addressed. The turnaround was quick and the two items I needed changed/fixed were handled exactly as I had hoped -- and at fair costs! I'll definitely be heading to this service center for anything that comes up with my Sprinter in the future.

moroccobama

★★★★★

2 months ago

Jimmy has been the most professional and accommodating service manager I’ve ever worked with. I’ve bought three sprinters since 2021 and I’ve been to many MB service centers along the coast of California. He took command and control of my problem, leaving no weight on my shoulders. This is my new hometown service center and I couldn’t be happier.