Firestone Complete Auto Care

Kevin Yu

★★★★★

3 months ago

I had an excellent experience at Firestone Auto Care, thanks largely because of the mechanic Terry. He was professional, knowledgeable, and took the time to clearly explain what my car needed without any pressure or upselling. He diagnosed the issue quickly and made sure the repairs were done right the first time.

Tonya Marie McCulloch

★★★★★

3 weeks ago

O My gosh this is the Best FIRESTONE IN ALL OF SAN DIEGO 😊…..as in #1 Mr. Miguel Diaz and Mr. Frank Goodwin have provided me with excellent customer service since 2019 I recommend this Firestone to everyone Family, Friends and new comers aswell Thank to the Firestone at 4464 Convoy Street San Diego, CA 92111 Ps and my favorite movie was playing while service on my car was being preformed.

Laura Belman

★★★★★

5 months ago

Miguel and Frank were the best during my service today! I had to get an oil change and do other work on my car. I was in and out super fast and can now leave confidently knowing my car is in great condition! “The best used car is the one you drive in” — take care of your current car and get it serviced! I trust all their recommendations here and will forever keep coming back to this specific location!

Gina

★★★★★

a month ago

Super reasonable pricing, open on a Sunday unlike most places, and it was fast service! Jason was really helpful and wonderful to work with. Dare I say, I’m excited to come back.

Alexandria C

★★★★★

4 months ago

I had a wonderful experience at Firestone! I really appreciate how the staff took good care of my car and also doing a good job of explaining everything they did. Miguel, the manager, is awesome and goes above and beyond to make sure customers his are taken care of. I highly recommend Firestone to anyone looking for trustworthy auto care. I’ll definitely be coming back!

Ivy Tran

★★★★★

5 months ago

Donny and Angel helped me out today. Great service - very friendly and professional. Got an oil change within 45 minutes on a Saturday ~10:30am. I was recommended some other services but I didn’t get pressured into any other services (I’m a 25 year old female, so that was very appreciated). The location is close to a bunch of food places, and a target and costco. Just waited in that area until they were finished.

Kory W

★★★★★

3 months ago

Had a debacle towing my car over night to a different shop that didn’t have the tools to complete my repair, so I had to get my car towed again down the street to this shop. Frank, Miguel and Angel were really awesome about the whole process, easing concerns and even scrambling all afternoon to ship a missing piece for the repair (luckily didn’t need it after all). Got my keys by the end of day and paid under the quote. Shop full of rockstars!

Rosa Truong

★★★★★

5 months ago

I came in to do a tire alignment and had an amazing experience. They were super fast, efficient and most importantly friendly! Frank and Terry helped me today and I couldn’t be happier. Highly recommended for any and all car services because they are a great at what they do. I’ve also done other services here before such as oil changes, rotations, and general maintenance.

Rijad Hadziosmanovic

★★★★★

3 months ago

Angel Frank and another gentleman at the counter. Had to get my battery replaced. Wonderful service. Great timing. They seem legit and honest conversation which is rare. Told me exactly what needed to be done for future repairs. Car turns on great so far.

Jose Castañeda

★★★★★

7 months ago

Quick and swift service. Frank was of a great help and very communicative about the warranty of service of my vehicle. Thanks a lot and keep up the great gob.

Alejandra cervantes

★★★★★

6 months ago

I had a wonderful experience at Firestone! The team is professional, friendly, and really takes the time to explain everything clearly. They made me feel confident that my car was in great hands. The service was fast, reliable, and honest — qualities that are hard to find these days. Miguel, the manager, is excellent and goes above and beyond to make sure customers are taken care of. I highly recommend Firestone to anyone looking for trustworthy auto care. You won’t be disappointed!

Michael Botich

★★★★★

a month ago

I’ve been coming to this Firestone for as long as I have had a car to take care of. Miguel and Frank, in addition to all of the guys who do the work in the back, and everyone else who I’ve interacted with over the years have earned a great deal of trust from me and I recommend them as often as I’m asked. Today it was just a flat tire. But I drove past a dozen tire repair shops to get to this one.

Ryan McGinty

★☆☆☆☆

6 months ago

Horrible experience. I made an appointment online for tire rotation and oil change and indicated that I needed to wait for the service to be performed as I did not have a ride to leave the car for service. Upon check in, I was told it would take 3 hours, which is ridiculous but I needed it done. I walked to a nearby restaurant to make some work calls and grab lunch. I returned at the 3 hour mark to learn they found a nail in my tire and were awaiting approval for a new tire as it was a ‘sidewall puncture’. They suggested that I call Element to get approval and, by the time I got through to someone, it was miraculously approved on their computer. They told a mechanic to replace the tire. A half hour later, I walked to the back of the garage to see my car still sitting untouched. I also noted that the nail is through the tread, NOT the sidewall, and it would appear that it could simply be repaired, not needing replacement. When I went back inside, the store manager (Frank Goodman) told me that they have to wait for a lift to open before they can install the new tire and that all his mechanics are busy. I told him to forget the tire and that I’d come back another time. He didn’t like this and said my car was on a jack and I couldn’t take it. If it was in a jack, why do we need to wait for a lift to open? I told him it was not in a jack, that it is just sitting out back, and that I won’t be returning to this store for a new tire. He then handed me my key and said that I could go get the car out back myself. I asked for an invoice to ensure that my company was not paying for a new tire that I did not get. After another few minutes of Frank typing in his computer, he asked me to electronically sign something. I asked what I was signing for and he, clearly annoyed with me, said he needed my signature to generate and print the invoice. I signed and he printed out an invoice with no actual charges in it. I asked why there’s no indication of what they are actually billing me for and he said it was because we have a National Account, so the charges don’t show. This sounds like complete nonsense and I will be following up with our fleet services to ensure we were not overcharged for anything. This will be the last time that I ever use a Firestone location for anything, whether it’s for business or personal needs.

Valerie Reyes

★★★★★

5 months ago

Miguel was super helpful and kind! From the moment I walked in, the team was friendly, knowledgeable, and transparent about the work needed on my vehicle. The technicians were skilled and efficient, getting my car fixed quickly and correctly. It didn’t take long for my maintenance and there are plenty of cafes walking distance. The prices were reasonable, and they even caught a few other issues that could've become costly problems down the road. highly recommend if you’re looking for something trustworthy!

Eman Payne

★★★★★

3 months ago

First off, I want to say Terry and the staff at Firestone in Kearny Mesa are wonderful. They always explain everything that needs to be repaired or changed on my vehicle, and give me a reasonable expectation of how long it might take, cost, or if parts need to be ordered. I suggest calling in to schedule an appointment beforehand, or on weekends, to check if they're busy. Angel at the front desk is very polite and handles the communication between the technicians and customers, but I really appreciate that Terry, one of their Mechanics, will always explain what maintenance can be postponed or is urgent after an inspection. I've been coming to Firestone for years because they never try to sell me on work that isn't needed, even when it was owned by another company. I've been through 3 separate vehicles with them, and have had all my services and tire changes performed by the technicians there when I was able to do so. It's a no frills shop, that does oil changes, tires, repair and maintenance. Most importantly, I appreciate that I've never had to return my vehicle for any issues after dropping my vehicle off.

Carrie Ellis

★★★★★

3 weeks ago

I wanna send a shout out to anybody who is looking for a good service Firestone on convoy is very good. They will answer all your questions and they are very patient with you. They give good service. The manager‘s name is Miguel and the workers that work beside him are also amazing. Check it out.

Artyom Popov

★☆☆☆☆

Edited 2 months ago

Angel provided good customer service. That was my original 5 star review. I am bumping this down to a 1 star because after I wrote this review I looked at my car and the mechanic who worked on the car had oil stains all over his pants and sat all over my seats. The GM Miguel offered to go halves on detailing with me so I was out 50 bucks and out time on a Saturday to have to go to his supplier. The supplier ended up covering it but it was a pain. Second, on this original service that I had with them was for a transmission fluid drain and fill. Not once did they ask me if the fluid was ever drain and filled on a 2014 forester with 120k plus miles (it wasn’t ever serviced). They drain and filled and a month later I’m driving the car and all systems shut down. I take it to them and of course they deny any liability. They take it to their transmission shop which gives me a quote. I ended up taking it to the Subaru dealer. Miguel was the GM, he is a useless GM who didn’t even return my phone calls towards the end. Guy is shady and so is this store. Stay far away there’s better forestones in San Diego county and 100% do not ever let them touch your transmission! Go to a shop.