John's Automotive Care

Grey Bay

★★★★★

4 months ago

John’s Auto is great! I have brought my car here a few times and it is the only place I go to now. I love they send me pictures of the issue and explain completely what they are doing. Extremely honest! I brought the car in once before and I had a small problem which I thought was big and they did the small fix at no charge. Do your self a favor and go to John’s

Michella Fonte

★★★★★

4 months ago

My first time visiting John's was a pleasant one. My driver side window motor decided it wouldn't work on a random Friday, and my soonest appointment with my dealership was the 19th. I was about to get my car dropped off that same day to John's on the 7th, and picked it up the 11th. Window works great and price was very reasonable.

Christine Croft

★★★★★

5 months ago

I’ll never take my car anywhere else again! John’s is reliable, honest, and friendly. As a woman with limited car knowledge, bringing my car somewhere can be a little intimidating but I’ve never felt uncomfortable at John’s. They explain everything, give reasonable recommendations, and keep me updated if anything changes. They even took some off the final price when they needed less transmission fluid than initially estimated. This is an example of how honest they are. I love John’s!

Benz Dela Guardia

★★★★★

a month ago

Very through and good feedback regardless of the issue or any troubleshooting along the way. Took care of me and fixed my car and only paid for the diagnostic. They don’t skip steps and make sure everything is in alignment with car operating normally. Very transparent when it comes to service and parts but full covered by their shop.

Jimmie Thomas

★★★★☆

4 months ago

Overall my experience was good at John’s automotive. The staff was friendly, knowledgeable, they offered refreshments, and a ride home. When I picked my car up I loved that everything was wrapped in plastic to avoid my interior getting dirty. I would have given 5 stars except the amount of time they had my car for a wheel alignment was quite long. My appointment was for 9am on a Monday and they didn’t start on my car until the next day. That was a bit frustrating. But the other things make up for it and I would take my car back there on the future.

A V

★★★★★

2 months ago

I first spoke with Brian about the issues I was experiencing, and he took the time to walk through the possible causes. The problem involved the fuel‑air mixture, so it could have stemmed from several technical factors. He then referred the vehicle to Rick, who immediately took action. Rick performed a thorough series of diagnostics and pinpointed the exact issue. I appreciated the clear feedback he provided, along with additional recommended maintenance to keep the engine performing at its best. He also identified a few potential concerns that could affect future performance, which I found both helpful and professional. Their honesty, expertise, and attention to detail gave me complete confidence in their work. I highly recommend this business for anyone looking for knowledgeable and trustworthy automotive service.

Alexica Rogel

★★★★★

2 months ago

I brought my 2013 Nissan Sentra here for an inspection. For the price of the multi-point inspection, they found the main issue and dozens of others (lol). When they called, they didn't try to sell me anything I didn't want, which I felt was very different than if I went to my dealership. They answered my questions, offered advice, and were nice overall. I would recommend this place.

Lilah

★★★★★

2 months ago

I am very satisfied with the service I received at John’s Automotive Care. Based on the diagnostic, they texted very specific information about the results, stating the components that were in good condition, issues that should be recognized and addressed in the future, and problems that should be addressed immediately. I felt that I could trust them, unlike my previous automotive business. Neill was very helpful and explained everything clearly. It was a pleasure working with him. I am definitely using John’s from now on.

donna nuss-rick

★★★★★

2 months ago

I highly recommend John’s Automotive for everyone. I was delighted that they could service my new hybrid!!!!! Every employee is totally focused on your vehicle, your understanding of needed service and on your personal experience! After the first checkup at a dealership, which was supposed to be free, I drove by John’s to verify that they could service the hybrid. I felt welcomed home!

Karina Booker

★★★★★

a month ago

I wasn’t lucky enough to take my truck in because of the requests of my vehicle. But they were super helpful with the questions I did have and referred me to a place that would help me out saving me time and money. He was upfront with everything and told me how things worked. I believe his name was Aaron( sorry bad with names) This business cares about the community and takes customer service to a whole other level. It’s appreciated from a person with little to no car knowledge.

Lisa King

★★★★★

a month ago

I like when I can collaborate with a person or business rather than blindly accepting what they determine is needed. Johns Automotive team (front staff and mechanics) researched and discussed with me what was needed now and were prepared with information of what would need to be done down the road. I feel that the information gives me time to save up my money to pay for bigger mechanical needs as my car ages. The spirit of Johns Automotive is to take care of family which is very different from many other automotive places. I have great appreciation and look forward to many years of service with this team.

C M

★★★★★

2 months ago

I would recommend this dealership to any and everybody. I can not say enough about these guys, my battery in my car died the day before I was supposed to fly cross country so I called the guys over at John’s auto to see if they could help. Not only did they help me they went above and beyond they drove out to me to jump my car and have me follow them to the shop. Then after getting there they diagnosed all my issues and even gave me a ride home. These guys are amazing people and do amazing work my car feels brand new after their service. Then to put the cherry on top I open my mail the other day and what do I find a personal thank you note from the owner of John’s and a $40 gift card for my next service. These guys have my business for as long as I am here in San Diego

Brandon Roa

★★★★★

3 months ago

I have been taking my cars to John's since 2017. Every time I've been there, I felt confident that my vehicle was in good hands. Recently I took my 05 CR-V in for an inspection and I was extremely impressed by the customer service provided by Dave and Rick and also the quality of the work performed by Ulisess. If you want to take your car to a place where you will be treated like family, then don't bother looking any further. These guys are constantly busy and they have absolutely no motivation to rip you off when they already have so much business as it is. And for that reason, sometimes it might take a bit longer than you prefer to get your vehicle back... but I promise you it's worth it, because they're making sure to do a great job with every car that enters their shop. These guys will NEVER try to upsale you on anything. They will ONLY tell you something needs to get done if it truly needs to get done. And if it doesn't need to get done any time soon, they'll tell you that it's safe to wait. Their inspection reports are thorough and honest. I know I will continue to come to this shop for as long as I live in southern California.

Anna Bean

★★★★★

a month ago

They are truly such a nice team. Their communication is top notch, and they are extremely knowledgeable. I brought my car in with an issue, had no idea what was wrong with it. They figured it out , got the part ordered, and communicated with me every step of the way. They even have a shuttle service !! Wow!!! I highly recommend this shop for any car service you desire. They take care of you here!!!!

romishia turner

★☆☆☆☆

3 weeks ago

I needed a repair done on my timing chain and seal cover. I had gotten approved through a third party company connected with the California BAR for payment for the repair. I requested a legally required w9 so that the BAR could process the payment and send out the check directly to John's Automotive and they refused to provide the legally required document. Mind you I had a deadline. After going back and forth trying to get the document and getting the run around the simply just flat out refused. Im guessing that they did not want me as a customer. So I ended up going through Toyota. Mind you johns quoted the repair close to $9k just for the timing chain. Toyota did the timing chain the seal cover a tune up and gave me 2 new tires for $5,567 with the bar covering the timing chain and seal cover. So I guess that them refusing to provide the w9 was a blessing in disguise. They lost a future customer with their refusal and super inflated prices and Toyota gained a customer for life.

Yvelisse Garcia

★★★★★

a month ago

John’s is great! Came in for general maintenance before a big trip and they took real good care of my vehicle. Explained the whole process. Dave is fantastic and made me feel at ease. Made suggestions on what was needed and never felt any pressure to do so. I’m just sad that I’ll be moving and wish I had been a customer for longer.

Stephanie Bradley

★★★★★

2 months ago

John’s automotive has been so kind and helpful! I appreciate the gentleman that work at the front desk, Getting me scheduled, looking into my warranties, and explaining what’s going on with my car in layman's terms. I also appreciate the shuttle service they offer!. Great prices, compared to taking my car to the dealership. We have taken both of our cars to John’s automotive and trust them!