Discount Tire

O J

★★★★★

3 weeks ago

Although I have other tire stores within 5-minutes of my home, I travel 35-minutes to this store because the team is always courteous, professional, and timely.I ordered my tires online, reserved a time slot to have work done, and then showed up to the store. I was immediately called over to a representative, they checked my car, and then pulled it in to have the work done. Not only did they complete my four tire changes on-time, they finished early. I deeply appreciate their outstanding work.

angelica

★★★★★

Edited a month ago

Shout out to Caleb and Jose!!! I had gone to a "used tire shop" earlier this morning and then my pressure light came on so I stopped here to have my air pressure checked. Caleb went above and beyond and let me know my tires were a "safety risk" even though I JUST bought them.🤦‍♀️ He also informed me one of my tired has a leak cause of how low my psi was in one of them (something the first shop didn't even do!) He was very patient and informative which is why I came back. When I arrived it was super busy but everyone was very friendly and apologizing about the wait. Jose was the one to help me figure out what tires would be best for me and my budget.....He just went above and beyond to make sure I got what I needed to be safe on the road again.These guys were amazing!!! 😇Totally turned my day around after that horrible experience with the other tire shop. I appreciate the fast, friendly, reliable service! Will DEFINITELY be coming back!!!! THANK YOU AGAIN!!! ☺️

Clarissa Talavera

★★★★★

2 months ago

I want to give a huge acknowledgement to the team here — Manager Marvin, Jonathan, and Sam. My twin boys, who are autistic, go to school down the street from this Discount Tire location, but we live in Chula Vista. I usually go to the Palm Ave location where Trevor takes care of me, but today I was far from home with a flat tire and needed help fast. When I arrived, Jonathan let me know they could put on my spare, but it wasn’t safe, and I needed a new tire. I told him I could only manage a used one for now — and I also shared that I had my autistic twins in the back, outside of their routine, and they were on the verge of a meltdown. I was stressed and worried about their comfort and our safety getting home. The moment I expressed that, Marvin and Jonathan didn’t hesitate. They got right to work. No attitude, no delay, no problem. They helped me immediately and truly accommodated me and my boys! Discount Tire — thank you. Your staff goes above and beyond. Thank you for taking care of us and helping make sure my sons didn’t have a meltdown. I appreciate you, Gentlemen, more than you know! 🙏🏽✨

Lina Saba

★★★★★

2 months ago

Had a great experience at this Discount Tire today. The line was out the door when I first arrived but the staff worked hard to get to everyone as soon as possible. The service advisor that assisted me was Marvin, I highly recommend you make an appointment with him or ask for him when you arrive. He was very courteous and professional. He walked me through all the options and even though the tires for my vehicle were not initially in stock, he got them there with in 2 hours and got me in and out in 3 hours without an appoint and without having the tires in stock! I was very impressed with his service!

Zach M

★★★★★

2 months ago

Arrived at 2pm for my appointment and was immediately greeted and taken care of. We went out to inspect car and for me to give him the summary of what I wanted. I saw car enter shop at 2:35 and done with all four tires before 3pm. No damage to wheels, great job, fast, great service

Spring Grey Bear

★★★★★

a month ago

i had a great experience at discount tire - convoy. i scheduled an appointment on the same day and got booked. the tire pressure censors were all replaced. the customer service was amazing and patient. the line was long but the staff were on top of it. thank you to alex for assisting with my case. i would recommend and would come back for more!!

Cristian P

★★★★★

2 months ago

went in to get a new set of tires, as soon as i walked in Caleb welcome me in and finds out what i needed checked out my car gave me all the options available provided detailed info about the products order my tires and got them installed the next day since they were not in stock, huge shoutout to Caleb first time in a Discount Tire and im not going anywhere else!

Felix Chen

★★☆☆☆

3 weeks ago

One of my tires was leaking air, and I went to this discount tire store to get air pumped. It was nice. It turned out there was a nail in the tire and they checked and told me that it was not repairable and need to have the tire changed at the price of 180 dollar for one tyre. I did not do it there, and later I went to Bears and had it repaired for free.

Eric Fuller

★★★★★

a month ago

I received fast and easy service from this discount tires location. Thomas was very helpful checking me in and letting me know about all of the services they offer. Great value and wonderful customer relations!

Tu Luu

★★★★★

Edited 2 months ago

My wife ran over a nail and the tire got a flat. Since it's a tesla without a spare I wouldn't be able to drive it to the shop without an emergency plug or towing the car. So I plugged it. The plug was in the middle indent of the tire with plenty of tred. Ive also been a prior customer and had purchased a tire from them a year ago. Came in and waited 15 mins in line, when I told him what happened, he said he won't repair it because I plugged it and was really pushing me to buy a new tire (this tire barely had 20k miles on it with a tiny puncture in the middle of the tire). He didnt look at the plug i mind you. I left and went down the road to Evans tires. They fixed up for free in 15mins. Edit: Manager, Marvin, reached out. Was very nice and explained and showed their policy. Although the policy is not displayed, he showed it on his computer. He also offered to help with getting the tire replaced.

Juliet Park

★★★★★

a month ago

I had an exceptional experience at the Discount Tire location in Convoy, particularly with Jonathan the manager here. I came in with what I thought was a small nail in my tire due to the tire pressure light constantly coming back on. It turns out I had a cracked rim, and I was instantly alarmed and worried I had to get it replaced. Jonathan assured me that they would be able to fix the rim, and he even placed a loaner wheel on my car so that I could continue to drive it around while they got my wheel fixed. His help saved me a couple hundred, if not at least a thousand dollars. But more importantly, I am by no means a car person, and Jonathan was extremely patient with me in explaining what was going on and helping me out. He also went above and beyond in turning an otherwise stressful situation into something that was so much easier to deal with. I would look no further and I highly recommend this location.

K. Medina

★★★★★

a month ago

My experience here was Excellent . Though they were very busy and it was the end of the day they were kind and friendly .and efficient. Free tire repair was awesome I also purchased their tire warranty just in case I ever have a tire that can’t be repaired Great job !! Discount Tire.

Coullt Kimbrell

★★★★★

6 months ago

The entire staff was great and Jose was the main point of contact. He ensured everything was in order and relayed my specific instructions to the service crew. Always a smart buy going to Discount and the Convoy store staff take care of you. I can't recommend them enough! Order online and set up an appointment for faster service, it seems to be the winning combo.

Ashlee

★★★★★

4 months ago

I want to shout out Tyler who helped me throughout the process. He was very patient and understanding and helped me find the best option for me rather than trying to upsale me. I've always had a decent experience at any discount tire I go to, however this experience is at the top of the list. This employee genuinely deserves a raise!

B Q

★☆☆☆☆

2 months ago

The wait is long. They forgot to call me when my car was ready and I was waiting in the store. The woman in front of me bought tires online while in line and left. Only a few people to help front desk, but slow and zombie-like except Danny who forgot about me all together. A worker in a black shirt came in and burped loudly and obnoxiously in the main waiting area. Do I have room for more? Very upselly, I felt uncomfortable at them hinting "just in case theres more damage" scenarios to scare me or "prepare me" for some unexpected catastrophy that would cost me who knows how much, "just depends"

james lynch

★★★★★

3 weeks ago

Best tire shop around. Friendly professional staff. They had me in and out in 20 minutes (I had an appointment) Thanks

ROBERT SECKINGTON

★★★★★

5 months ago

Super quick and professional. Highly recommend this shop for tires. Bought tires online. Dropped off the vehicle and they were done in 45 minutes. They even price matched a wiper blade that had flown off and installed it. All around great, old school service.