Mercedes of Sunnyvale

Akash Joshi

★★★★★

8 months ago

John is an absolute wizard when it comes to engine work, especially with Mercedes vehicles! I was facing a frustrating engine timing issue that had stumped other mechanics, but John diagnosed and fixed it with incredible precision and expertise. It's truly a relief to find someone who not only understands the intricacies of Mercedes engines but also has the experience to tackle complex problems like timing. If you have a Mercedes and need a mechanic who truly knows their stuff, John is your guy! John also offered a 12 month warranty on this work.

Cynthia Wilson

★☆☆☆☆

a year ago

We contacted this shop in order to find out what it would cost to have a diagnostic performed on our Mercedes. After quoting a price of $260 per hour (the dealership and other locations for foreign cars charge way less), we were still going to just pay it without calling other shops. When we were ready to book the diagnostic test, we asked if the cost of the diagnostic is rolled into the price of the repair, if we choose to proceed with the suggested repairs done by his shop. Keep in mind, rolling the price of the diagnostic into the price of the repair is a common practice by a large majority of shops, including the one we decided to use. Instead of just answering no, John proceeded to rudely lecture about how he has never provided this type of accommodation and he wouldn't be starting it today. This guy said this as if we were asking him for free services when, in reality, we were just trying to have a full understanding of what we were paying for and what we should expect to pay for moving forward. I don't know who hurt him but it has resulted in absolute rudeness before we ever set foot in his shop. I can definitely say he did us a favor because his rudeness forced us to do some additional research and find out that he is one of the highest priced locations in the area for this particular service. (Specifics: We were able to book with a different shop for $210 per hour diagnostic and if we proceed with getting the repair done at that shop, the diagnostic fee is waived. Based on the reviews, I would assume he actually does excellent work and may even be trustworthy. But I can't speak to either of these based on my personal encounter. I truly hope no one else has a run in with this owner, but for those who appreciate great customer service when you start spending over a certain amount of money, this may not be your best option. Take a minute to call around, even if you manage to have a more positive initial encounter. I think he should consider hiring someone to answer the phones and handle customers because that is definitely not his strong point.

Bryan Mason

★☆☆☆☆

5 months ago

had real negative experience with this shop. The guy gave me a quote for $6000 + and my insurance evaluated and eventually another shop fixed everything for me for $520!!!! Quite rude guy as well.

Danhong wu

★★★★★

a year ago

My car had been repaired three times before in other places and I was ready to lose it when I drove to this shop. But the technician John took one look and said, "It's a lot of problem. It will be fixed in one day !" Sure enough, after the day , my car was back to life! This technique is amazing!"john ,He is an excellent, honest and trustworthy mechanic.

Greg Castro

★★★★★

a year ago

Mercedes of Sunnyvale has been great for me over the years. While the shop owner, John, focuses on Mercedes, I trust him with all my vehicles. He changed the clutch in my Jeep Cherokee, has fixed an AC issue in both my Toyota Avalon and my girlfriend's Lexus G460, and handles any/all needs in my daily driver. I work on cars as a hobby but do not have time to work on my family's daily driver cars. I always take them to John and have peace of mind the work will be done and done right.

J. Bing Knight

★★★★★

a year ago

John is a fantastic mechanic. Unlike the dealer's service shop, he's incredibly honest about what work actually needs to be done on your vehicle and really looks out for you as an owner. He'll talk you through your options like someone who is looking for a long term relationship, not just trying to make a buck on the transaction. He's a rare breed for sure and his work is rock solid. My vehicles won't go anywhere else!

Angie Ng

★★★★★

a year ago

This was my first visit and I had a great experience with John. I dropped off my car at 8.35am and it was ready at 12.35pm, just right on time:) John was honest and didn’t try to upsell anything, which I really appreciated! Everything went smoothly, and I’ll definitely be back. Thanks, John!

Theresa Ta

★★★★★

2 years ago

I get VERY anxious when it comes to car issues/malfunctions, and when my car engine started to act up, I was stranded and needed to find a mechanic ASAP. I googled Mercedes Benz around the Mountain View area and this was the first shop I ended up calling. From the start, John (the owner) was so great, he gave me instructions on what to do, how to get my car to his shop and from there, I feel like he treated me as if I was a friend or family. I read all the reviews prior and I could see firsthand, how honest and considerate he really is. Thank you John for giving me all the car advice and taking care of my car, I will be a customer for as long as you’re open!

Grace Nam

★★★★★

a year ago

I’ve taken my car to John three times now. I really appreciate that John takes time to his explain everything he will do/has done. He is very honest with his work and I really like that I feel like I’m paying for solid work and expertise. Thanks John!!

Travel Waikiki

★★★★★

4 years ago

I had been to several mechanics in the Bay Area, but John, is the best so far. I went to his shop because of his outstanding reviews, and I definitely agree with everyone. I will never go to an MBZ dealership even for a diagnostic test. You can definitely trust John, just the first time meeting him. There's no hidden agenda. Superb customer service and very professional. I even had a chat with his brother Peter, also a very nice guy! Thank you John and you will be our Mercedes Benz mechanic forever! Rommel

Nick Huynh

★★★★★

3 years ago

Quick, reliable, and reasonably priced! John is very knowledgeable and was very transparent when servicing my vehicle. Response time is pretty quick and he got back to me whenever he got the chance. Also very accommodating to client schedules. Would definitely come back and refer my friends and family to his shop for future work!

Suchasinee Onjantuek (Benz)

★★★★★

2 years ago

This is my first time here and I would like to share my good experiences here. I was searching for a Mercedes Benz auto but many of them not really nice like this. I was asking 4 places just for changing my rear breaks but I feel like they were overpriced because I changed my front brakes in Burlingame before and it was only $3xx something. But other shops told me like $800-$1000 even though they wouldn’t change my disc brakes. So I did another research and I’m glad I found it here. The owner took care of my car very nice. I asked for the price and very reasonable so I asked him to change my Auxiliary battery too and he did diagnose for my car and it turned out I had to change my main battery too. I know that my car had something wrong for a while so I don’t mind to change them at all. I did 3 things and the price is really reasonable. I paid only $1,195 for all of them and my car drives so smooth. My engine is more quiet. I have to thank you to the owner for taking care of my car. Also he changed my car key battery for free. This is the best place for Mercedes Benz. I really recommend to come here. Clean and nice shop.

Nikunj Agrawal

★☆☆☆☆

a year ago

I visited the store to get my car battery checked which I had installed recently and wasn't sure if I did it right. The store owner quoted $200 for battery check and just politely asking if they could offer a discount irked them, instead of just saying No they gave me a lecture on how I am disrespecting their skills and expertise (by just asking if they offer discounts). Based on researching the internet, it seems the price was way above any other place and the second person I called, did this in half the cost (and had even better google reviews). Even the dealerships, charge $225 for battery change, I would recommend researching a bit before blindly trusting the place.

Orlando Haro

★★★★★

3 years ago

John was awesome he took care of my car in a couple of hours. I had no power I was so stressed out. he was awesome I highly recommend this service/Repair Shop 100%. I will definitely be going back to him.

sneha thakur

★★★★★

4 years ago

John was a great help when my car needed some detailed cleaning to find out the source of odor. There was a strong odor in the car especially when trunk was opened. I got my car thoroughly cleaned and shampooed a day before to find and kill the source of smell, i paid $60+ and the odor was back the next day. I was unable to find the source and it was making it difficult to drive the car. John took his time a complete day actually to lift each and every piece in the trunk to find what was causing the odor. He eventually found out it was the cover inside the trunk which had this odor at a specific spot. He used odor remover and sun drying repeated 3 times to help remove it. He cleaned my car thoroughly. I would say the detail in which the car was cleaned was much much better then when i had got it serviced from Mercedes showroom. John is a hardworking and knowledgeable guy. I am going to trust him for my car going forward

R L

★★★★★

4 years ago

I was referred to John by my retired mechanics. It was a simple and quick stop since my service time hasn't arrived. I told John the message I saw in my car and he quickly refiled engineer oil needed. At the end, he didn't charge me. I'd appreciate that this might be the grand opening gift to new customer, and will definitely revisit when my service time comes.

Xin Li (X-Men)

★★★★★

2 years ago

I had my Mercedes GLK350 serviced here (B1 service) a few weeks ago. John really impressed me with his professional service, honest altitude, and reasonable price. Definitely will come back whenever the next service is due. Highly recommended!