About Business
For professional Car Repair care in Kenosha, WI, Racine, look no further than Merlin Complete Auto Care. Their team excels at delivering top-tier results for Auto repair shop, Brake shop, Oil change service and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 358 pieces of feedback. They have become an integral part of the Kenosha, WI community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Racine, Merlin Complete Auto Care is ready to assist with your next project or repair.
Google Reviews
Gregory Henschen
★
☆☆☆☆
8 months ago
Parts are way overpriced. Labor charges are inflated by using "book rate scam" which always pads the bill - no exceptions in my experience. Exhaust work has resulted in an exhaust system that makes strange resonance noises on acceleration. This is probably due to the stiffness of the three welded sections with no anchor point between the very front and rear sections. The one anchor spot rusted out and was not replaced. I.regret having Merlin repair my exhaust system. Never again. I will take my business elsewhere. I will only return for warranty claims on the work recently done.
Rob Nitz
★★★★★
a year ago
I always go here for my emission tests, and everything in between. Always honest work, and very helpful. Thanks for your patience and dedication to keeping us on the road!
Alissa O'Neil
★
☆☆☆☆
7 months ago
I brought my car in for a squeeling sound, assuming my break pads were starting to go. I was told my rotors needed to be changed, a notion I argued against as there was no grinding. I was told my problem could only be fixed if I did both as they believed my breaks were installed incorrectly, so I agreed to the work on their recommendation. I paid over the phone as I had to pick up my car after hours. When I picked up my car, it sounded worse. So I called. Everyone was very friendly and asked that I bring it back in as they must have installed the backing plate incorrectly. I went in and they discovered they had actually installed my breaks incorrectly in the first place and they "redid" their work for"free". I once again had to pick up my car after hours, and was terrified on my way home. My vehicle is now undriveable. It is shaking, squeeling, grinding, and for some reason, overheating. I have called corporate twice and am unable to speak to someone directly or even receive a reply about at least getting a refund for the work they insisted would fix my problem, let alone how much I am going to have to spend to fix whatever they did to my car.
Amber Reader
★★★★★
8 months ago
They did an amazing job! My car has been blowing warm air in this hot summer heat! I made a mistake and forgot to call and let them know I dropped the car off before open! By the end of my workday I called and they told me they didn’t know I dropped it off (as I figured from my mistake) but that they could squeeze me in tomorrow. I was very thankful, but also upset with myself as one car life with 3 kids and 2 working parents was not going to be fun for another day. An hour or 2 later that same evening they called to say they were able to fix it same day and I could come pick it up right away!! I’m so very thankful for them accommodating MY mistake! I have definitely found my new auto repair shop!
linda Heady
★★★★★
a year ago
I would like to personally thank these guys for taking me in so quick and finding out what was wrong with my car. Especially being out of town. They took care of me right away.I highly recommend this shop.They even held my car all week till I could get back to it. Thank you so much!
Darlene Boatman
★★★★★
a month ago
Was given a detailed description of what was going on with my vehicle. Customer service was excellent.
Diane Bilak
★★★★★
4 months ago
I was able to get a same day appointment. They checked the car told me the problem and received my car back with 5 hours. They were very kind to this senior citizen.
George Stoeber
★★★★★
a month ago
Friendly staff which got me in and replaced my original manufactures exhaust/muffler system. Same day service, highly recommend.
Jeanne Hoffman
★★★★★
5 months ago
Within 20 minutes of running a diagnostic on my Jeep, the service men had a detailed report as to what needed replacing and expense. Merlin and Kenosha had it ready the following morning. Could not ask for better service!
Carmen Delgado
★★★★★
6 months ago
I bring my car here for oil changes for years! Great, quick, and friendly service. Their waiting area is clean and has a TV and magazines for entertainment while the car gets serviced. Bob is pleasant to work with and staff are respectful. I recommend Merlin’s!
John Williams
★★★★★
a year ago
These guys were a life saver! Started my day with no suggestion of any problems. My truck died at a truck stop near by and was towed in. I was on my way to a Milwaukee jobsite and fortunately was able to get right in, diagnosed the problem, replaced the battery and got me back on the road in record time. Very hospitable and professional!
Breanna Bruno
★★★★★
5 months ago
I stopped by this place from out of town having car issues. These guys were nice enough to look at my car and take it for a drive to help me out and find issue. I came in last minute and they were very helpful to take a look at my car. Thank you for your kindness!!
Sequoia Fairfield
★★★★★
a month ago
I showed up 5 minutes late to my oil change appointment and was still out within a half hour. Staff was polite, informative, and hassle free. Will be returning, thanks!
Jill Drascic
★★★★★
5 months ago
Went for a routine oil change and was made aware of potential issues that will need to be addressed soon so I can plan ahead to work them into our budget. Was advised on what to prioritize first and what could wait a bit if can't afford everything all at once. It's this kind of service that I appreciate and not only has me returning but recommending Merlin's to family and friends. Keep up the great work, Mike and crew!
Kevin Euler
★★★★★
3 months ago
2018 Outback needed front brakes which started grinding. Made an online appointment, got in at 9:00am and got an estimate which was spot on. Also got 2 new front tires which were very worn! Very satisfied with the work and professionalism shown at Merlin’s in Kenosha.
Gypsycyn
★★★★★
4 months ago
Mike and his team did a great job replacing the catalytic converter and oxygen sensor in my Kia Soul, and at an extremely reasonable cost. He explained in detail the problem and solution/parts needed. And his team was able to diagnose, order parts, and install within 4 days, the majority of that time just waiting for the shipment to arrive. My Kias engine has so much more pickup that it runs like new and can now pass emissions! I highly recommend this team for any car repair needs!
John Deininger
★★★★★
a month ago
They did a great job with my oil change, had a very no non sense feel to the place, and you could tell there was a lot of experience in the building. As someone who doesn't trust someone else to do their oil I am glad I went to Merlin. Will definitely be back
Lexi Campise
★★★★★
a month ago
Car troubles are the worst, but Bob and Rob made it seem like a breeze. I stopped in with a flat tire and they were able to prioritize me and have the tire changed pronto. They were very friendly and extremely efficient.
A U
★★★★★
a month ago
Fast courier service. Always very honest and willing to work with you. I've been coming to this place for several years they took care of my other two cars that went well over 300,000 mi without much issues. And my new car same way. I highly recommend these guys.
Carrie Taft
★★★★★
a month ago
Had my oil changed. The manager was great. Very positive and helpful. Only 2 people were working. Im sure they were short staffed but noone was complaining and the workers didn't seem stressed out. Service was pleasant, as always. Customers were having conversations with each other. Not 1 person was looking at their phone. I am guilty of doing that while waiting. My 30 minute wait went by quickly. I recommend Merlin Complete Auto Care.
