About Business
Conveniently located in Elgin, IL, Merlin Complete Auto Care has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Brake shop, Oil change service, making them a top-choice Car Repair specialist in Elgin. Backed by 217 satisfied customers, they currently hold a prestigious 4.6/5 star status on our platform. They take pride in serving the diverse needs of Elgin, IL residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Merlin Complete Auto Care is the go-to destination for quality and service in Elgin, IL.
Google Reviews
Chris DeGrane
★★★★★
2 months ago
I cannot say enough good things about this place! Absolutely nobody likes to go to the auto repair shop and I'm sure like me, everybody always feels like they're at a disadvantage. But the guys at this place, specifically Joe and Stephan took great care of me, and I actually felt like they had my satisfaction as a priority. Joe took all the time that was necessary to explain the options to me and help me to arrive at the best possible price, possibly even at a disadvantage to himself! And, when the tires were off the car for the brake inspection, I asked him to rotate them and he did it without question! they also fixed my hood latch and did not even charge me for it!! True, I spent some money on the brakes and pads and calipers, but when I left, I did not feel taken advantage of!! Definite 10 out of 10!! ⭐️⭐️⭐️⭐️⭐️
K Awesome
★
☆☆☆☆
2 months ago
An hour and a half wait for an oil change is beyond ridiculous. I made an 8 am appointment, was there at 7:55 am. I was the first person there for the day. Another 8 am appointment came in after me around 8:10 and was out in 20 minutes. A walk in came in around 8:45 am and was out by 9:05 am. I waited for an oil change, no oil and filter no checks of any kind, just an oil change for an hour and a half. There were zero updates throughout the wait. Was looking forward a new shop in town will continue to look. Staff behind the counter came off condescending and rude one in particular, was very off putting. Do not recommend. There are better places to support in and around town. Highly disappointed with experience.
Tashy Negron
★★★★★
3 weeks ago
Great, friendly service. Even better prices. I'll be bringing my car in for all it's needs from this day forward.
Michael Olcikas
★★★★★
Edited 5 months ago
I would highly recommend taking your vehicle to Merlin at 350 S. Randall Road, Elgin IL. You will not regret doing this if your car needs service. I’ve never had a bad experience there. Joe and Jose are the most honest and transparent Mechanics I ever experienced. Most places will not treat you as respectfully and honestly when diagnosing your vehicle and are willing to work with you to make sure the job gets done. 🚗
Mya Williams
★★★★★
3 weeks ago
Ever since I started going here. They have always been nice to me, very helpful , and take care of my car!
Andy Marck
★★★★★
3 months ago
Great experience! I limped in with multiple problems and left later with none. These guys know how to solve problems at a fair price. I've been tak8ng my car to them for years and they never disappoint!
Tyler R
★★★★★
2 months ago
Awesome experience. Employees were very friendly, knowledgeable, and passionate about the work they were doing. Shoutout to Claude, Stefen, and the assistant manager that was there.
Christopher Drenth
★★★★★
4 years ago
If I’m honest, whenever I hear about repair work I feel like it is a different language to me. That puts me at odds with most mechanics that I work with because I feel like they are always explaining why I should get more work done (and why I should pay them more). Thankfully, at Merlin, I never get upsells, never get some behind the back fees, and never feel swindled. They’re realistic and kind. Especially joe, the manager. He is consistent and clear and I’d recommend anyone to come here for work. Especially if they get to interact with joe. Great work Merlin!
debbie schroeder
★★★★★
Edited 3 months ago
I have used this Merlin several times and I couldn’t ask for better service. Everyone at the front desk is so kind. They are honest and the price is right. The service they performed was done in a reasonable amount of time.
Vito
★★★★★
6 months ago
Great service. I went there for a oil change like no bs the cheapest around. I paid $70 for full synthetic oil. They guys there were very friendly and helpful. Joe the manager i think is very nice
Anthony
★★★★★
a month ago
Very friendly knowledgeable never try to up charge you on bull crap highly recommend. I bring all my cars here.
S Porto
★★★★
☆
6 months ago
4.5 Stars. Very professional and honest auto repair shop. I like the online appointment option and the estimates and recommended repairs via text function. Brake repair and tune up was solid. I wish they mailed coupons more regularly.
john keleher
★★★★★
3 weeks ago
Excellent prices service staff was ready ahead of time will spread thecword.Nephew recommended place
ymaa983
★★★★★
6 months ago
I was traveling across country from Pittsburgh PA to Seattle and as I got off the exit to get a motel, the engine light went on in the car. Having no idea of anything that was here. I didn’t know what to do. Merlin was listed as a mechanic shop in the hotel directory so I called them and my experience could not have been better. Knowing I was traveling, they got the car in early in the morning and I actually had it back by 2 o’clock in the afternoon. Joe, who is at the front counter was extremely nice, friendly and helpful. I don’t live in the area, Elgin IL, So unfortunately I will not be going back to that shop. If I lived here, I would definitely go back.Thank you to everyone at that location!
Kevin Barnicle
★★★★★
6 months ago
I highly recommend this Merlin location. Our family has relied on Merlin for over a decade. Scheduling was easy. The staff was wonderful - from the schedulers, the front desk, and the crew in the shop. Work was done quickly. Go here!
Quentin Harlan
★★★★★
5 months ago
Staff were very professional and friendly, super helpful. Techs worked quick and got a very good price. Thank you Fernando
Kristal Carney
★★★★★
a month ago
I can't say enough great things about the service Merlin's provided! They made everything right (even fixed McGrath's messup)!! Thank you!!
Carol Rains
★★★★★
Edited 3 months ago
Great customer service . Joe is very professional and has a great team. I am always satisfied with the work and prices.
Keith Ashton
★★★★★
9 months ago
I have been using Merlin's Complete Auto Care since 2022 and I am very pleased with the service(s) they have provided to me and my trucks over these past several years. Joe and his crew are very knowledgeable and greatly experienced in auto repair and I trust their work implicitly.
Robert Wrobel
★★★★★
a year ago
Great and quick service. I called and spoke to Joe the manager. I informed him my urgent tire changing situation and he said to bring it over and I'll try to help as best as possible. I showed and he was already on his way out to greet me by my truck and help with the tire. His guys which are all awesome, grabbed the tire from said they are going to start working on it. 20 min later my tire was fixed and they brought it out with a smile on their face. I will be definitely coming back and also recommending this place to others. Thanks Joe and Merlin mechanics
