Michael & Company, Inc -Auto Body Shop and Auto Repair Shop in San Jose, CA

M

★☆☆☆☆

a month ago

I am extremely disappointed with the service at here. My car was in for repairs for two weeks, but upon pickup, I found clear defects in the paint in the accident area. Despite giving them a second chance to fix it, I was called the same day only to find the same defects still there. They have wasted my time twice now by claiming the car was 'ready' when it clearly was not. I would not recommend this shop if you expect quality workmanship or respect for your time."they should improve their quality,work and employees skills.Don’t get fooled by their good reviews

Jessica Garcia

★★★☆☆

a month ago

They repaired my car perfectly fine - but they tried to charge me over $1k for random diagnostic recommendations. I went and got a second opinion and was charged $65. Great service but get a second opinion.

Leigh Walaszczyk

★★★★★

3 months ago

I needed to get my brakes and transmission fluid replaced. I originally took my car to a different auto shop to get a quote which roughly came out to $900 for both services. My family has been using Michaels for auto body work but decided to get a quote for mechanical services. The quote came in around $200 less than the original mechanic. Needless to say I took my car to Michael’s. Bill was extremely helpful in providing quotes over the phone. Greatly appreciate the transparent pricing, fast service, and friendly staff. Michaels will be my go to mechanic for all our cars.

Regeena Umali

★☆☆☆☆

6 months ago

It pains us to write this, as we’ve been loyal customers for years. However, we need to express our extreme frustration with the recent service experience involving our Subaru. We brought the car in on August 25th based on your recommendation to replace the radiator and thermostat. At the time, there were no urgent issues, but we trusted your judgment as our long-standing service provider. What followed was deeply disappointing. After the repair, the AC stopped working the very next day. You asked us to bring the vehicle back and diagnosed hose leaks. The car remained with you for nearly two weeks. While we appreciated the loaner, it had oil issues, forcing us to change plans for a long weekend until a rental was arranged. When we finally picked up the car on Friday, September 5th, we were told it had been fully tested. Yet the check engine light came on immediately. Though Phil attempted a fix, the light returned as soon as we got home. We messaged your team, but the shop was closed for the weekend, leaving us with no support. Throughout the weekend, the light remained on, engine noise worsened, and we couldn’t safely exceed 60 mph on the freeway. It was incredibly stressful and felt unsafe. We do want to thank Kay for promptly handling the rental car issue. However, the overall experience has been unacceptable and uncalled for. We urge your team to improve your processes, conduct more thorough checks before returning vehicles, and train staff to address issues proactively—not just after customers escalate concerns. Sadly, this experience has cost you a loyal customer. We are extremely disappointed.

Lakisha Thomas

★☆☆☆☆

Edited 6 years ago

Updated review: I contacted my insurance provider to express my concerns about my vehicles repairs and my insurance approved me to return to get the repair properly done. Upon my returning to this shop the Asian man with long hair (unfortunately I didn't get his name) told me that he does not like my review and I should remove it. I felt intimidated and threatened by the way he addressed me. I was surprised that he would confront me in such a way. I have a right as a consumer of a service or product to review however I feel appropriate. Since I am now not only dissatisfied but offended and felt threatened I will report them to consumer affairs and the BBB (Better Bussiness Bureau) just to create awareness. I do not want anyone to experience the terrible service that I did. Initial review: I was sent to this repair shop by Statefarm (my vehicle's insurance provider) to get repairs on my vehicle. This company took over a month to get my vehicle repaired and even when the "repairs" were done I noticed that my windshield had little dings on it. All else aside they seemed irritated each and every time I had called to follow up on the status of the repair. This is my only vehicle and the insurance only covers rental vehicles for so long. Everything that was supposed to be repaired according to the insurance company's quote didn't seemed to be repaired in a legitimate manner. I do not reccomend coming to this particular shop to get you vehicle repaired because of my dissatisfied visit.

Christine Millar

★★★★★

6 months ago

We are really pleased with the excellent service, thorough inspection and reasonable rates Michael &Company offers. We have had our cars serviced here for 16 years and we highly recommend them for car maintenance and auto body work! They are exceptional.

Nicolas

★★★★★

Edited a year ago

James and Juan Diaz are really good at their job. The customer service was amazing and friendly, and understood and made sure to write down all of my concerns including out of office texts to change the plan and the original estimate. The alignment, transmission service, and multi point check was really worth the money and made my car so much better already! Don’t look any longer, if you need a mechanic, this is the place to go! Some things that you can do yourself are a little over priced but as long as you know some youtube and car knowledge you’ll still get a crazy bang for your buck. They’re highly experienced and never added extra to the estimated price. I really appreciate it! Thank you!

Sam

★★★★★

a month ago

Great team. Clear communication. Fast service for a tire. Convenient after hours drop off (one spot). AAA certified shop.

Steven Pinkston

★★★★★

a month ago

We have had our cars serviced at Michael & Co for 40+ years. We appreciate their thoroughness, their honesty and their competitive pricing.

Claire

★★★★★

9 months ago

We went from feeling completely frightened and frazzled to feeling utterly safe and relieved in just 24 hours. That was due to this AAA approved top notch shop. This team was there for us from the minute we walked in at 7:30 on a Monday morning to that same afternoon at 3:30. We were out of town visiting family when our vehicle had an issue that needed immediate attention. We did not have to wait, we did not need to rent a car. That is truly an amazing experience. If you are thinking about the best shop for your vehicle, this is it!! No question about it. Unbelievable ethic, communication, conversation. The entire office are like angels, each doing their own thing for the customer. Not to mention, best coffee service area!!! Thank you so much Bill and the entire crew at Michael and Co!! We are blessed to have found your gem of a business.

Merri-Lynn Kubota

★★★★★

4 months ago

We have brought vehicles for body work to Michael’s & Co over the last 20 years. The staff is always friendly and the body work is top notch! Thanks Michael & Co team!

Jaime Hammy

★★★★★

2 months ago

Went in for recommended mileage checks, service was great. Easy to drop off/pick up, good prices. Thank you 🙏

Marissa Fajardo

★★★★★

6 months ago

Very friendly shop. Met an over 40 years loyal customer there that attested for the good service and value the place offers. I will be one of their regulars. Special mention to Kay Luong!

Haruko A Nagashima

★★★★★

2 months ago

Michael’s does a great job. I’ve been a customer many years now and have been pleased with their work.

Man Jose

★★★★★

a year ago

Michael and Co. is excellent! I’ve been going here for 10+ years. I’d recommend Michael and Co to anyone looking to repair or upgrade their car. Pros: - professional - accurate quote estimate before starting work - friendly staff - accountable team - large facility with lots of car lifts - they do it all! - fast turnaround - trusted technicians working on your car Cons: - labor can be pricey but this is Cali and all auto shops prices have gone up over the years

Lisa Kell

★★★★★

Edited 8 months ago

I can’t say enough good things about this place! Work is done so well. Always on time Love that they keep you posted on what’s going on. This is definitely my go to place. In addition the service is 5 star. Lynn and Stephanie always have smiles and make the whole process so much easier! Thank you 😊

Henrique Albiero Miranda

★★★★★

a month ago

Car breaks no longer squeal. No longer has motor oil issues. Hooray! Price was reasonable