Midas

Cody Chapman

★★★★★

2 months ago

Absolutely can not say enough great things about the Midas @ Southridge Mall location. I had a vehicle issue, Steve and Chad are the Pinnacle of Guest Service. From the step by step break down of the process of what would happen to my vehicle once getting towed in to the sale point walking out of the door. They were very transparent and explained everything so well. There is a reason that this crew has all been at this location as long as they have and it is very obvious. They do not push unnecessary sales on you. Make sure you know what needs done, what could happen in the future. (In my case it was a bandaid fix) so that was very helpful also. If you ever need anything done by these fellas in the future don't ever hesitate to give them a call. You will be taken care of and feel like an absolute VIP from start to finish. Kudos again and I will be back. Thank you!!!

Dan Frost

★☆☆☆☆

2 months ago

Mario and Chelsea nailed this. Wish I could give them 0 stars. They wanted to charge me for a tow after I already paid for a tow. They couldn't get it in the garage. Beware if you have a car towed there you might need to pay for a second towed. Paid almost $200 to remove corrosion from a wire. Wanted to charge me $400 plus a $100 tow. Didn't communicate at all. Then the let me drive off the lot knowing that there was another issue. The next day my car died in the same wa that I paid them to fix. They didnt even tell me about the issue. Then blamed me because it was a "condition that existed before the it got on the lot." If you like overpaying for a repair that doesn't occur and then be blamed for them not telling you about issues that they know about, this is the shop for you. If you dont like that, Stay away. - 5 stars. I appreciate the response. Is it your policy to not share problems with your customers? I would really love to speak with the owner. Could you send me an email where I can reach him? I would really appreciate it. Thank you!

Patti Doran

★★★★★

3 weeks ago

Steve and the younger guy at the counter are always great to us. They always find us a coupon. They're honest and the work is always done right.

Sue Groom

★★★★★

2 months ago

I have been taking my car to Midas off of S.E.14th Street and Army Post Road for years. I get all of my oil changes.done along with brake and tire services. They take excellent care of my car.The guys are so personable and treat me like I’m part of the family. I would highly recommend them. 😀😀

Felicia Ivanov

★★★★★

a month ago

Dubuque location on JFK rd. Very knowledgeable, didnt sugarcoat the problems and explained the damage that would happen if I couldn't address the concerns right now. Gave me short term solutions until problems could be fixed. Derrick, Heather, Westley and one other. Good people!

Denise Ann

★★★★★

a month ago

Our family needed immediate repair of a vehicle and Midas accommodated us and got the vehicle repaired same day. They were wonderful and the price was so reasonable. Our family will only go here from now on.

Aimee Stier

★★★★★

Edited 3 weeks ago

My family has trusted the mechanics at this Midas for many years. Dan, Steve and the rest of the crew have so much knowledge and have always given us dependable service and kept our cars on the road. We will not take our cars anywhere else.

David D. Diehl

★★★★★

2 months ago

This is a great shop. They can do a multiple of things besides what I had done today which was just an oil change. I would go to these guys for any problem that I have with my car. I had a coupon for the work I had done, but I would go to these guys regardless.

Leah Sims

★★★★★

6 months ago

These guys always treat me with respect. They are sure to go over everything in detail and help you get the best deal out there. As a female customer, I have never felt that they're 'trying to pull a fast one on me.' I appreciate that they honor Veterans and first responders. Thank you! Keep up the fabulous work!

Natalie Ott

★★★★★

6 months ago

I took my car here for all repairs and oil changes for a couple years before moving out of the area. These guys do very honest work with excellent customer service! I have and continue to recommend this place to many people in the Des Moines area!

Mario Conejo

★☆☆☆☆

3 months ago

I would actually give them zero stars. I do not recommend this place at all. For a bearing that costs around $150, they charged me $1000. That means they charged me $850 for labor, and I have a receipt to prove it. It's really not fair. Another shop would have charged me $300.

Lay Wee

★★★★★

2 years ago

I started come here for oil change about couple months ago and I like this shop a lot. They do a great job and free inspection on my car. Cody, the front desk gentleman is doing a great job! Thank you for the great service..

Alyssa Michelle

★★★★★

4 months ago

I’ve been coming here the last few years and I will continue to. The crew here is so personable, makes you feel respected and treats you like family. I’m very grateful for them all and to know that I’m getting quality, honest work done on my car.

Usagi Houkou

★★★★★

a year ago

This crew was awesome and fast, I wasn't there all day , needed a pipe welded to my muffler turns out they have a lifetime warranty so my muffler was replaced for free. The crew answered my questions, entertained my kid and got me in and out with no issues.

Michelle Payne

★★★★★

5 months ago

I appreciate the friendly and courteous service as well as getting me in right at my scheduled appointment. I need repairs on my vehicle and I appreciate the thorough details as to what is wrong and the cost. I live across town but I come to the Southside location for my oil changes.

judi prohaska

★★★★★

2 months ago

Always a friendly place with good coupons that keep their oil change rates the best price around

Chelsea Rose

★☆☆☆☆

7 months ago

Always went here with no issues but today I had the unfortunate opportunity of running into Chad who created a very hostile and unsafe environment by trying to intimidate me into leaving the store and got in my face after I told him he had terrible customer service skills. As a woman, this was very threatening. I had to submit a formal complaint to corporate today. I hope they have cameras in the shop. Most unprofessional experience I have ever had. Worst part- they didn’t even work on our car.