Midas

Marcus Jackson

★★★★★

a month ago

Nice guys. I didn’t drop my vehicle off due to timing but the men were very engaged and happy. They also took the time to educate customers instead of steering them into spending unnecessary money.

Abigail Davis

★☆☆☆☆

Edited 5 months ago

I thought I was getting the best price and best experience but all I got was robbed and lied to multiple times. I'll never visit any of these stores ever again. Horrible experience. 😔. Two simple jobs, with the highest price for the part and the job. If mechanics get discounts why do you guys double charge the customers for the parts?? This location solely wanted to benefit off the loan they didn't care about fixing the vehicle for the customer, they only wanted the money. Terrberly sad because people come to you guys trusting that you guys would do the best and have the best judgment, helping the customer. You know those dollars are not personally going into your pockets. Its just outrageous to choose not help to the best of you ability. I Was desperate to drive and now I'm paying for an overcharged loan. Thanks Tom!

denis custovic

★★★★★

a month ago

My Serbian American tech and Irish Mexican tec h were exceptional. Amazing service... Great price. Overall 10 out of 10

AB AB

★☆☆☆☆

3 years ago

I own a sprinter van and I decided to buy tires from this shop. This was back in January 2022. When they replaced the tires they did it outside because they didn’t have right jack/hoist to lift my vehicle since it was very long. When they finished i drove off never looked close at my tires. If I did I would be able to see that they didn’t put LT tires on my vehicle. So after around 30,000 thousand miles I noticed that i have wrong tires on my van. And they were almost bold. I took my van back in August and there was different manager now. He admitted the mistake and after he spoke to someone on the phone they agreed that they will put correct tires on but I need to pay extra $247. He also mentioned that the previous manager shouldn’t sold me the tires at all because they don’t have right jack/hoist for my vehicle. So he ordered new tires and after a day or two he called me and said tires are here. I had appointment for August 6 at 8 am. When I got there I was told it will take them around 2 hours. So I went for a walk and i came back after 45 min and I saw my van inside the shop! I remembered that he told me they have to do it outside because of the jack/hoist issue. So me trusting him didn’t ask why my van is inside the shop . Van was finished and I drove off. A month later i was washing my van and I noticed that my van was damaged. I looked under and I knew right away that it was damaged by hoist last time it was in the midas shop for tires replacement. Few days later I tried to talk to a same manager about the damage that was done right here in the shop but he kept saying that they didn’t damage my van. I didn’t have my van serviced anywhere else after the tires installation. I filled a claim with my vehicle insurance and I will have them handle this matter. Worst experience in my life! I came back so they can fix their mess and they totally wrecked my vehicle!!!

Brian Oldham

★★★★★

6 months ago

Originally we took our vehicle to Roseville. They had the van for 4 days and it was not good at all. However, after filing a complaint of service I was contacted the next day. I spoke I believe it was Amanda. The following day they scheduled me to meet with Chris the operations manager and Mike the certified mechanic. After explaining what had happened Chris assured me they would take care of the issues. Well guess what? Chris and Mike who came in from over an hours drive away stayed all day to fix the issues. I was surprised that Chris stayed all day. He was not going to leave until I was happy (and my wife was upset so you know that's trouble). Anyway the experience turned out to be fantastic. They fixed my issues and a few others because of the trouble. After conversation Chris assured us he was going to go talk to the crew in Roseville the next morning. Chris clearly sets standard operating procedures and expects them to be met. The labor is competitive but fair. They have great financing at zero interest as well which makes it a better option for customers who can't afford costly repairs. With all that in mind Chris explained that they want life long customers (should always be the case) and it proves to me by him staying all day when he could have left that he values the customers and wants quality work and for it to be done the right way the first time. I would highly recommend using Midas and in the future will be returning.

Sarah MacFarland

★★★★★

3 months ago

Tom and the rest of the team here always do a great job. They make sure to educate you on what's going on with your car. They make sure to provide excellent and quick service!

W W

★★★★★

7 months ago

Dropped in to get my taillight replaced and was immediately taken care of—no waiting at all. The staff was friendly and efficient, and the service was top-notch. I highly recommend!

David Stevens

★☆☆☆☆

8 years ago

Terrible experience! I brought my truck with stock tires from the factory to this location to swap them out for another set I had laying around. They damaged 1 tire and scratched all 4 wheels. This truck has only ever had rotations and oil changes from the dealer cause they were free with a NEW lease. I was told it was like that when I brought it in. They denied any responsibility and said it could have happened at the factory. Yea right a damaged tire from the factory. I even spoke with the owner and he said the same thing and even added to it. He said I was there to get something for free and that it was apparent. Then said it was my prerogative to call corporate. Do not bring your car there for anything. They can't take care of the most simple of jobs without damaging anything. I don't foresee this location being in business very long if they continue to do this kind of work and treat people the way they do.

Carl Foster

★★★★★

7 months ago

Mike(service manager) was very helpful with a past issue with previous ownership. The fuel pump that was installed failed before 12 months of service. The wrong pump for the GMC truck was installed. He offered to take back the old pump and replace it with the correct GMC Delphi pump. That is not all. He offered to pick up pump from another shop that has the truck. He also offered to drop off the correct pump to that said shop at no additional cost. He has earned my trust and appreciation for the great customer service that he provided. I vowed to never go there again. I will be a returning customer in the future. It is refreshing to see the difference in new management and shows that they care about their customers. Thank You

Minda Thorn

★★★★★

2 years ago

John Etheridge is a amazing store leader and a great person to interactive with. He is very compassionate about making sure his customers needs are met and he will over and beyond the requirements to make sure we are satisfied. My husband and I are so happy. The mechanic tanz was super fast and super careful with my vehicle. He is very trustworthy. Thank you so much. We are out of georgia and no where to go in detriot. I highly recommend them.

Sab ria Sikes

★★★★★

8 months ago

Currently getting an oil change, i had a few questions and the gentleman is taking the time to tell me about the tire tread and even showed me my oil as I had let him know I was past my service date and wanted to know how yuck the oil was. I super appreciate educating me, as I know nothing about cars in general. Super quick service, if you have questions don't be afraid to ask. I sat in the window and watched my oil change like I was at the aquarium. Thank you guys so very much!

Earl Clark

★☆☆☆☆

a month ago

Had a exhaust pipe plus they told me I had a bad O2 Senor try put a 4 wire senor in wrong unit it cost me $ 1500 plus last year had I had to repair it my self no support from these People willnot let me work on my car again that for sure.

Jack

★★★★★

6 months ago

Awesome team there and got my oil change & tire rotation done quickly. Great prices and will definitely come back!

Sujay Saboo

★★★★★

3 months ago

Tom and team are not only provide fantastic service but are very accomodating and understanding that as layman we may not be aware of technical details. Wonderful experience overall.

Michael Whitehead

★☆☆☆☆

5 months ago

Kept my car for 1.5 months and never figured the problem out. Do not go here, even though they didn’t fix the problem they still charged me. I would never recommend this place to my worst enemy

Tim D

★★★★★

8 months ago

Drew and team, thank you!!! I received excellent service here. Got a nail in my tire and drew provided me info and the fix. They took care of me same day. Appreciate the hard work you guys do.

Crystal LeCoy

★★★★★

a year ago

100% recommend! Under new ownership as of 2 weeks ago. Michael took very good care of my car, and made sure I could get to and from the shop safely. He was considerate, patient, communicative, and timely. I will definitely be returning.