Mike Palmer Automotive

Jason Harris

★★★★★

2 months ago

Mike Palmer Automotive is hands-down the best shop in Salt Lake City. Jessie, who runs the place, is the kind of mechanic everyone hopes to find but rarely does — honest, knowledgeable, and genuinely trustworthy. I bring my Tacoma here for everything and wouldn’t take it anywhere else. They explain what actually needs to be done (and what doesn’t), the pricing is fair, and the work is always solid. No upselling, no games — just good people doing great work. If you’re looking for a mechanic you can trust long-term, this is the place. Highly recommend Mike Palmer Automotive.

Alissa Mazzacane

★★★★★

3 weeks ago

I own a 2009 Subaru forester and have always worried about keeping it running. Jessy is transparent and hardworking. It can be hard to find a mechanic that is honestly priced and willing to work for you. Highly recommend this place!

Kris Glad

★★★★★

5 months ago

Jesse and the team at Mike Palmer Automotive are phenomenal! They do good work and their communication is absolutely top tier. They provide a digital inspection report with pictures, written details, and a rating of how urgently each issue they find needs to be fixed, which I really appreciate! With other mechanics who tell me what's wrong and give me a quote over the phone, I often get overwhelmed and feel like I have to approve the work right away. The digital reports allow me to take my time, actually understand what they've found, and make an informed decision about what work to proceed with first. Jesse is also always great about making sure I feel comfortable asking follow-up questions and bringing my car back in for the same problem (even if they didn't find anything wrong the first time). I recently had that all-too-common situation where my car was making a noise for weeks, I finally brought it in, and the team couldn't hear it or find anything wrong that could potentially make the sort of noise I described. Jesse called, explained the situation, and made sure I knew it wouldn't be stupid to bring it back in if it started again. Didn't charge me anything for the diagnostics and assured me that he wants me to be comfortable bringing it back in for the same issue. I've never felt talked down to either- just clear, honest communication. Overall, Mike Palmer Automotive is a fantastic place to take your car! Would (and in fact have) recommend!!

Lauren Ryan

★★★★★

4 months ago

I was referred to Mike Palmer Automotive by a friend and colleague and they did not disappoint. They responded to my inquiry in a timely manner and Jessy helped put together multiple quotes for me. Scheduling was easy, and communication was clear throughout. They were very honest regarding what needed to be fixed right away and other things that could wait. I cannot say enough good things about Jessy’s customer service! My car is running better than ever. I would 10/10 recommend this shop and will be referring friends.

Cole Turk

★★★★★

a month ago

I would like to recommend Mike Palmer Automotive to anyone that owns a Subaru. I inherited by 97 year old mother’s 2004 Subaru Forrester about 6 years ago and continued to take it to a different mechanic that she trusted for years. I chose to go to Mike Palmer Automotive after a change in ownership/management at the previous shop. I would like to say that the open and honest communication appealed to me. After my car was looked at and diagnosed with what all needed to be done, in an “Needs be basis” (i.e. a Green, Yellow, Red system) in order of importance and a break down of costs, I was convinced that This Was the Place. I have had the Brakes on the car serviced and with a game plan for the next service visits, I am convinced that my car (only 82,000 miles) will last many more years. Please check Mike Palmer Automotive out, knowing that you will be treated with honesty and respect, with no High Pressure Sales/Repair tactics.

Kirsten Kolter

★★★★★

4 months ago

I had a phenomenal experience at Mike Palmer Automotive. The service was friendly, caring, and truly above and beyond. Their over-the-top care and expertise made me feel completely confident in the work being done. The staff are genuine experts in car service, and their communication is fantastic—they clearly explain the issue, the options, and what’s truly necessary. Pricing is always fair, and you can tell they value honesty and long-term trust. I couldn’t recommend Mike Palmer Automotive more highly!

Chris

★★★★★

4 months ago

This shop is awesome. They might not be the cheapest, but they’re fair. They’re the best Subaru specialists that I have found. They only use quality parts and stand behind their work. They’ve always worked with me when I’m in a jam. They have loaner vehicles for return customers. Their customer service is top notch. I will continue to use this shop so long as I drive a Subaru.

Jess Cone

★★★★★

2 months ago

My 2012 Honda Civic Hybrids windshield washer reservoir failed. The problem was evaluated by mechanics in the shop and they attempted to get the part for replacement. The part they found did not fit, but Jesse offered to do some further searches to find the correct reservoir. I did some searches, also. After a couple weeks without success, I went to a local Honda dealership and was able to order one from another state. Despite Mike Powers Automotive general policy to not install parts brought in by customers, Jesse kindly offered to install the part. They installed and tested the windshield washer and I was able to pickup the car the same day. I really appreciated the effort to help me out. They were great to work with and I plan to return in the future for services on our vehicle.

Lisa Crenshaw

★★★★★

5 months ago

I can’t say enough good things about Mike Palmer Automotive, especially Jessy at the front counter. After losing my husband, who used to handle all the car maintenance for me and our six daughters, I was overwhelmed having to take that on myself. He always trusted Mike Palmer Automotive and used to talk to his dad (who owned a shop) after every visit—and every time, his dad confirmed that they were doing things right and by the book. Now that it’s my responsibility, I brought in my car and two of my daughters' cars, and I finally understand why my husband was so loyal to this place. Jessy was kind, patient, and explained everything clearly without making me feel talked down to. That means a lot. When I go out with my girlfriends, I constantly hear them complain about shops being dishonest or trying to upsell them. I feel incredibly lucky to have found a place that’s transparent and trustworthy. I’ve already told several of my friends about Mike Palmer, and when some of them mentioned seeing a few bad reviews online, I told them this: You can't make everyone happy—there are a lot of people out there who think they know better because they read something on Google. But I’ll take the word of my late husband, who grew up working on cars, and my father-in-law, who's been in the auto repair world for over 40 years, over internet critics any day. They both trust Mike Palmer Automotive—and now, so do I. Thank you, Jessy and the entire team, for treating me and my daughters with honesty and respect. You've earned lifelong customers.

Mark Rabin

★★★★★

a month ago

Great shop. I brought my 2008 Subaru Outback while on a road trip and she needed immediate love! they nailed it and took care of me and sent me back on the road! Highly recommend, great customer service! They built trust with me right away!

Tim Funk

★★★★☆

2 months ago

Easy in and out one day service for major work. Price is competitive and results are evident. Glad they are there for my 7-8 year old Subaru. Many miles of safer travel to come unless my wife fudges the car away from me.

Holli Bianchi

★★★★★

4 months ago

I started going to Mike Palmers in the late 1990's. They have ALWAYS provided me outstanding service. My Nissan Murano was due for the 60,000 mile major tuneup. I got a quote from the Nissan dealer and Mike Palmers. Not only was Mike Palmers less but Jesse only did the services I actually needed. Knowing I wasn't having things done that weren't needed was re-assuring! I'm extremely grateful I have a mechanic I can depend on, who is honest, and reliable. Thank you Mike, Jesse, and Adriana.

James Beekhuizen

★★★★★

4 months ago

Jesse and his team were outstanding! Their professionalism was top-notch from start to finish. They provided exceptional service, communicated clearly throughout the process, and made sure everything was done right the first time. It’s rare to find a shop that’s this trustworthy and efficient. I highly recommend them for any auto maintenance needs!

Katelyn Barrus

★★★★★

5 months ago

I've been on the hunt for an automotive shop that I can take my car to and feel like I can trust them and that they're going to get my car to where I need it safely drive it. Keep it for years and with Mike Palmer, especially with the help of Jesse. I feel like this is where I am going to be taking all of my cars. They have been amazing. I've only been with them for a month now but he figured out my oil pressure sensor light. He made sure that I will be driving to my vacation safely, changing my control arms and getting me new tires. I couldn't recommend them enough. There was even a moment of panic when my lights all went out and they finally figured out what it was and safely got me back on the road. I appreciate everything that they have done. I want to just say that if you're looking for someone that will treat you like family and make sure that you are driving safely and your car isn't going to get you to where you need to be. This is the place.

M M.

★★★★★

5 months ago

Great friendly and efficient service. I am grateful to have found a shop in SLC to have my truck worked on. It's always a little nerve wracking to establish a relationship with a new mechanic when you care about your truck--you want your vehicle in the right hands. I am looking forward to giving these folk's my business and happy to support a family owned business. Thank you!

Amie Nguyen

★★★★★

4 months ago

Jessy is a man with great character and a big heart. He went above and beyond to help me even though the shop does not service my vehicle. Our interactions went beyond the day I saw him , as he followed up to make sure I was able to get my car fixed appropriately and demonstrated great care and concern. Excellent customer experience.

Fred Boutwell

★★★★★

6 months ago

My 2017 Forester had only been serviced by the dealer since it was purchased new. The vehicle started having issues 2 years ago and after $3000 worth of repairs it was still having the same issues. As a last resort before trading it in I made an appointment with Mike Palmer. Jesse and his team would not give up until they determined the underlying issue. Very professional and reasonably priced and it is finally working properly. I would highly recommend Mike Palmer and specifically Jesse and his team.