Monro Auto Service and Tire Centers

Andrew Hanus

★★★★★

4 months ago

My experience at Monro was great, I had got a flat tire on my trailer and was stranded an hour from my shop without my spare or jack, Aaron who works at Monro went above and beyond what people do nowadays to help me get back on the road , if it wasn't for him, his great attitude and his concern for my situation, my bad day would have gotten much worse, thankful for him and his willingness to help me in a tough situation.

Victoria Heck

★★★★★

a year ago

Needed a new tire ASAP at the end of the day, I was able to make an appointment right before closing time. Bryan was able to get me in quickly without wait and John the technician was super fast and efficient. Overall, it was a great and affordable experience. I highly recommend this location and would come back again.

Vercality

★★☆☆☆

3 months ago

Called at 11, was told to come in at 1 for a 30 minute fix. Waited an hour and a half before being told it would take 30-40 minutes again. Didn't get my keys back until 4. Charged me 25 dollars for throwing away a lightbulb on top of everything.

Sara Odum

★★★★★

4 months ago

Love the guys at this location big shout out to Jeff, Matt and Walter who always provide excellent and professional customer service. Got me in out and on my way! Thanks again guys! #shopalop

Igor Ivanov

★☆☆☆☆

4 months ago

I was regular in this shop for years. The service is getting worse. Technicians are not doing all job requested and telling that they did it (tire rotation) on couple of occasions. Also they are not paying attention (did not put back the oil cup which resulted in oil spill all over the engine). I am not going back.

Jarvelle (Jayjay87)

★☆☆☆☆

Edited 6 months ago

I took my 2013 Ford Edge here for a water pump replacement back in February. The repair requires a timing chain replacement. Was told the car was repaired received it back and the check engine light was on, car idling roughly, trouble with acceleration. Left it with them for a week, called again to pick it up same problem. Manager told me that they didn't replace all the parts in the timing chain kit and it would cost me and additional $1500 after I just paid $2300 to have it repaired. I wasn't able to pay that so I took my car home. Went back recently to try and get a solution and it was a completely different staff who informed me they no longer work on engines. Update. I called the number listed by the person who responded. I spoke with someone, and they opened a case and gave me a file number. I submitted documentation to the email provided as requested. I haven't heard back from anyone and it's been almost a month.

Jay B

★★★★★

Edited 2 months ago

I've been coming here since they opened as Monro. I've always received the best and most honest service. Cliff, the manager, goes the extra mile to take care of customers. Thanks to Cliff and Monro, a dangerous issue was discovered with my former vehicle and that saved me a lot of headache and potential injury. I can't imagine taking my vehicle anywhere other then here. Update: recently worked with them on a brake issue. They were incredibly helpful, and the new manager, Sarah, is awesome! Update #2: New manager Ken is good and the service done by Hector on my oil change was exemplary.

Julia Mcdonald

★★★★★

2 months ago

I brought my car in for tire sensor replacement...Jorge was very nice...work done accurate/timely...no issues...I would go back

Heather Roland

★★★★★

a month ago

Was very professional and changed my tire and had me out in a timely matter. Will be visiting again

Amanda Manorot

★★★★★

5 months ago

Sarah was wonderful to work with and able to explain what my car needed. She was transparent and educated me about my brakes. Highly recommend!

Alex Ashour

★☆☆☆☆

5 months ago

Highly disappointed in their customer service. I've been here before to have a tire put on and figured I would give them a try with my winter tire swap and a wheel alignment. The morning of my 10am appt I get a call from Aaron saying they have an illness and they will not be open for my appt. He left his cell for me to text back to reschedule. I texted him and we setup my service at 4pm later that day. I show up and after my 40min drive get told that they can't help me. The guy that was there said they are closed and unsure why Aaron would try to get me to come in later. So wasted my entire day waiting to get my tires swapped when I could have just looked elsewhere. Will never return and don't recommend them because of their unprofessionalism.

maya davis

★★★★★

5 months ago

Got my tires installed here two years ago and they were super nice then and then just this past week I was in a pinch and had something in my tire and they were able to accommodate me right away and patch my tire up. Everyone was super nice there and I appreciate them helping me out in an emergency situation!

Deb Touchinski

★★★★★

6 months ago

Had my tires serviced here and the staff was friendly and efficient. They took care of mounting 2 tires for me and the alignment was spot on. I had a positive experience with all of the staff and the shop manager. I will definitely be visiting them for all of my vehicle services including tires, oil changes and brakes.

Bart Bartlett

★★★★★

4 months ago

I needed a tire replacement and an oil chagne. The team was able to get me scheduled quickly (next day), and the work was done right. I'll definitely return to Monro Auto for my vehicle's future servcie needs.

Salman Sadiq

★★★★★

a month ago

The ‘greatest’ place in town for any of the tire needs! Henry was great in dealing; very respectful, friendly and purely professional. I highly recommend discount tire! BEST.

natalie barrett

★☆☆☆☆

3 weeks ago

We went to get a new tire and the lady was rude on the phone. We called multiple times to get a hold of someone and she kept putting us on hold and then said she couldn’t help because the manager was the one who would help. I offered to drive there to get a tire. When we got there they were open till 7. They closed 2 hours early and there were still people waiting in the lobby.

Joe Mauch

★★★★★

5 months ago

I've taken my cars to Monro several times over the last few years and I've always been happy with my service. They're timely and responsive, often giving honest advice rather than trying to sell you something. Just had my car in last week and Sarah was fantastic to work with. Would recommend!