Muffler man, west main st ,Kalamazoo

Jill Rose

★★★★★

8 years ago

Brought our Subaru here with a torn up oil filter not knowing what to do with it, Steve the owner was very very helpful. Explained what he had to do and got it all put back and the oil changed no problem. Even had it brought inside to do a safety inspection right away because we showed up before it was done. Amazing people, all so helpful.

Adrienne Kaufman

★★★★★

8 years ago

If you are looking for incredible quality work, from some of the most honest, humble, intelligent and truly compassionate people out there, look no further than Muffler Man on West Main. Admittedly, my knowledge of auto mechanics is poor, a fact which many other auto shops may have tried to take advantage of, charging excess amounts for unnecessary repairs. Steve and Robin (and the rest of the team at Muffler Man) were beyond kind, welcoming and helpful in resolving my car troubles. Having recently moved to Kalamazoo from out of state, I called Muffler Man on a recommendation (a recommendation I am grateful for as well). Even though they were already booked a week out, they didn't want to turn me away without a reliable place to go, so they asked me to come in anyway. I arrived to a little shop in a less than glamorous part of time - but don't let the looks deceive you, this place is truly a gem! It was clear that the team was already overwhelmed with work, and as I later found out, one of their mechanics was in a terrible accident, so they were not only short staffed, but emotionally overwhelmed, too. Despite all of this, they focused their attention on getting the job done for each of their customers, including me! That same day, they had me in and out, free from the stress of car troubles. For the first time ever in an auto repair shop, I was brought back into the garage, and physically SHOWN what was wrong with my car, was instructed where to listen and what I was hearing, and was then told a perfectly detailed explanation of the options that I could pursue, and how important each thing was. Not only was I included in the decision-making process, but I was NEVER nickel-and-dimed. It was about making sure that I was happy and satisfied, at the lowest possible cost to me. Honestly, I cannot say enough good things about this shop, or the people there. Just go there and find out for yourself. Truly some of the sweetest, most genuine people I have ever met. Thank you to the team at Muffler Man!

Gordon Graves

★★★★★

9 years ago

New to Kalamazoo, or looking for an honest mechanic to do GREAT work on your vehicle with a fare price and quality workmanship , this is the place to have all your vehicles serviced. Friendly, knowledgeable , and helpful with all your automotive needs. Great mechanics. Great service. Great Prices. I give them 5 STARS OVERALL..

Jon Orweller

★★★★★

9 years ago

These guys are great. Need an oil change, muffler work, or general car repairs. Go here! Steve worked with me on a muffler repair and took care of me. Their prices are reasonable and they value taking care of you to keep you as a long term customer over making a quick buck. Need car work? Go here first. They'll even refer you to another specialty shop if you need something they don't do.

Jameeria-Tosha Banks

★☆☆☆☆

2 years ago

Tried to get me to spend 8k on a new engine rebuild. No paperwork. Turns out I just needed an oil change and more coolant (coolant was visibly low) , also told me to not use full synthetic oil even though my cap says to do so. And sludge is common. He thought because I was a female I didn’t know anything about vehicles. 8k on an $130 oil change is crazy .

Samantha Mitchell

★★★★★

8 years ago

We have been going to this muffler man for a little over a year now after being referred by a friend. Steve and the rest of the staff are extremely honest and they are always so friendly. I wouldn't go anywhere else after having met them. Their prices are extremely reasonable and they have never tried to sell anything that your car doesn't need. If you need a mechanic definitely give them a call!

Emily Powers

★★★★★

6 years ago

Hands down where I will take my vehicle for everything. I was told by another car repair shop that my car needed $1200 in repairs, which basically totals my vehicle. I bring it here, and every step of the way I felt prioritized and appreciated. They walked me through why they thought the things they did and really made sure I understood what was going on with my vehicle. Their work ethic and passion for their craft is obvious. I saved over $1,000 by coming here. I will send all of my friends and family this way. This shop for sure has earned every 5 star review.

Linn Paladi

★★★★★

9 years ago

No complaints at all. Called them and explained where my exhaust broke. They squeezed me in for a same day appointment even though they were already booked for the next couple of days. Repaired my pickup in 45 minutes. Never tried to sell me a new exhaust system or replace a bunch of exhaust pipe that was old but still worked. Extremely happy with the service and honest, cheap pricing. I would recommend this garage to anyone needing car repairs done.

Matthew Price

★★★★★

2 years ago

Stopped in for an estimate on some exhaust work and walked out one hour later with my problem fixed for much cheaper than I was quoted at another shop. The manager explained exactly what was wrong and how they could fix it. 5/5 experience.

Langdon Tower

★★★★★

7 years ago

Cannot recommend these guys enough. Steve is honest and does not try to charge you for anything you don't need or want. I've been a repeat customer for 4 years, and these guys have hooked me up more times than I can remember. When it took Steve longer than he thought it would to get to my car, he gave me an incredible discount after he fixed the problem I was having. These people have integrity - the kind of people I want to give my business to.

A McDonald

★★★★★

8 years ago

The BEST shop in town! Steve the owner is an honest friendly guy with a great team. I've never completely trusted a mechanic before finding Muffler Man on West Main. When you walk in, the place has a great community atmosphere. They are always super busy because they're good, it's worth the wait. They always bring you into the garage and show you what's going on with your vehicle, just never a doubt like there is with other shops. I will never go anywhere else.

Adriana Clark

★★★★★

a year ago

He did a great job giving me a whole new muffler and at a fair cost too. Only took and hour and a half and my car was like brand new again.

Detroit Sportsfan

★★★★★

2 years ago

Stopped in with no appointment needing some exhaust work done. Picked the car up later that day with the problem fixed for much cheaper than I was quoted from a shop @ Riverview & Gull. The car sounds great now! 5/5 experience

Chris Meade

★★★★★

a month ago

Had the best experience talking with the guys in the lobby while I waited and it did not take long at all. Also best price I had shopped around

Griffin Cook

★★★★★

2 months ago

Free inspections! Low priced oil changes and honest service. Steering and suspension, brakes and braking systems along with welding and check engine lights are our specialty! Western students get 15% off all services!

Hannah Slays

★★★★★

3 months ago

Took my car in at 4:50 for an exhaust pipe issue and they fixed it for me and they were super fast and finished by 6! Rob Martinez and Griffin were super kind and helpful and explained things very well for me!! I recommend :D

Bob Zeilstra

★★★★★

2 months ago

Called in around 4:45 to inquire. The owner says to come on in as they close at 6. My car is old and not worth putting much money into. He and the tech suggested simply welding a sleeve on which was good for me. I was out of there in about 30 minutes.