Mullinax Ford of Olympia | Service Center

Holly Bunny

★★★★★

9 months ago

Max was an amazing help getting our new jeep! Answered all of our questions promptly and was friendly and relatable.

Ricardo Ruiz

★★★★★

3 years ago

The Ford team was professional and courteous. They completed the task of changing my Ford trucks oil within the hour. They provided a complimentary wash and inside vacuum of the truck as part of the service. The waiting area has a child area and complimentary self-serve coffee while you wait.

Jason Singley

★★☆☆☆

3 years ago

Follow up post 1 week after buying. All vehicles have a clear and marked price, which I was informed is $7500 over MSRP. Buyer beware, their business office and titling clerk are so difficult to deal with. I wish, now, I would have kept driving past their dealership. I paid with a cashiers check, but they still wanted me to produce a utility bill with my address, even though they had my DL, bank info and address, my trade in registration, my insurance card, all with my current address. I was thinking it was a bit much. Then, fast forward to a week later and the titling person is emailing me telling me she sent my title to a whole different county than I live and now my title has gotten lost, and registered in a whole different county than where I actually live. Now, I cant drive my vehicle another month or so until someone can locate it. She refused to call me, instead, did her "due diligence" and listened to one office clerk at a 1-800 number. I tried to put a hold on her overnight FedEx to the DMV, but found out today she took it upon herself to bypass that and still have it shipped to the wrong county. Again, why ask for so much information as to where I live, but still manage to ignore all of it? Why do I need this hassle buying a vehicle?! Go somewhere else, no one needs this level of stupid on their side.

Donald Bond

★☆☆☆☆

2 years ago

I had some pre-approved warranty work done, paid almost $5,000 up front and still waiting for for reimbursement. Everyone I talk to from Mullinax has no answers, just excuses. This is the worst customer experience I have had with any dealership and I have lived across the U.S. as an active duty military member. Don’t waste your time on this place.

Clane “Joey” Shirley

★★★★★

3 years ago

A fantastic experience. An incredible price being in the current car market. The straight up front price was helpful and I knew that though it wasn't a buyers market I was picking up a new Maverick that was cheaper then used Mavericks in the PNW. Jon Robison went far out of his way and even stayed late to make sure my truck and I were good to go. They even worked to ensure I had the best rates too. Looking to do future purchases from them in the future.

April Hummell

★★★☆☆

Edited 3 years ago

**Update: I took my car in to service appt as scheduled, and lo and behold, the tech was able to find me a loaner car for the day. Thank you to Chris for taking care of the situation much better than the other people did. When I scheduled my appt to have the recall for the “Fusion battery reduce Electric vehicle operations” on 1/16/23, I spoke with a service assistant on the phone, explained that I work extremely unconventional hours at a public transit agency, so I could be working at 5am, or, I could be working at 10pm, I never know my schedule until the day before. Hence, a ride to or back from work wouldn’t be sufficient and that I absolutely needed a loaner for a day. The service assistant on the phone said that because of the crazy hours, we could set up a loaner, while my car was getting the necessary repair on it per the recall notice, but it would be for 6 weeks out due to loaner availability. The repairs were scheduled to have been done Wednesday, March 1, and the loaner picked up at the end of the day Tuesday Feb 28th. I called the service department today, 2/27/23, to confirm everything, and I was told that the type of repair that they are doing does not qualify for a loaner. Customer service offered to drive me in to work, but I would have no way to get home after my shift ends at 830pm, and then I would also have no way to get from my home north of Lacey over to the west side of Olympia to pick up the car after the repairs were finished. How is THIS customer service? The treatment I received here at Mullinax has been the absolute worst that I have ever experienced… and I drive public transit bus. I would NEVER treat my customers like this. If Mullinax couldn’t provide a loaner vehicle, why was I lied to 6 weeks ago and thereby made to postpone the desperately needed recall repairs? I feel violated as your customer, Mullinax. Shame on you.

K W Atterbury

★☆☆☆☆

2 years ago

Reported as scheduled a month out for appt to repair battery sensor. Appt was at 0800hrs 23Oct, arrived 15 mins prior, told an hr after arriving that part isn't o/h, appt postponed until part arrives. This is my 2nd such incident, another wasted leave day from my job, more fuel and time wasted, when someone from service department could have contacted me prior to inform me to not come in, the part is not not o/h today. Meanwhile the parts estimated arrival is unknown. Fortunately my vehicle is in an operational status, would be much worse if it were non-operational. Still, not happy w/ the care less approach to customer time. To answer additional questions, did I use this business? Yes I turned my vehicle in for scheduled repair. What services was perform? It was supposed to be battery sensor repair; instead, it was wait in service wait area only, for 60 mins

Michael Aherne

★★★★★

a year ago

First experience with the Valet service. It was excellent. Communication was spot on. Timing couldn't have been better and both driver Ron and associate were both friendly and interested in making the experience a positive one. Thank you.

Larry May

★★★★★

2 years ago

Just want to commend Technicians Chris Calhoun and his assistant. They were very courteous, professional and took care of my appointment quickly. I appreciate them being on time, explaining the procedure and making sure I was satisfied with their work. Mullinax Ford. Keep the Mobile Service program rolling. Great idea.

Bailey Odell

★★★★★

a year ago

Jon Robison is unmatched with his professionalism and good character. He made buying our new car a painless, quick, and efficient process. I am so grateful for his honest and helpful knowledge at Ford of Mullinax. Jon has a customer for life! Thank you, Jon

Niki Hoffman

★★★★★

a year ago

Everything from making the appointment to drop off and pick up was so smooth! My specialist, Jaya, was friendly and informative. I planned to walk to get my nails done nearby and she told me about their Uber service! I’m so used to dealerships taking 2 hours even when you have an appointment. My vehicle was done in UNDER an hour, the Uber picked me up from the salon, I walked in, signed for my vehicle and left. To top it off my car was washed AND vacuumed 😍 This was a healthy change of pace! I have 2 kids under five so that was a HUGE bonus. I highly recommend the Mullinax service center ⭐️⭐️⭐️⭐️⭐️

Luaipou Togiola

★☆☆☆☆

a year ago

The advisor was unhelpful — she didn’t want to mention any services they offered, like using Uber through them for transportation when she told me I’d have to get approved to rent one of their cars. She probably didn’t want to deal with the paperwork of lending out a rental while my car was being serviced. The oil change took over 3 hours, despite being told it would be quick, so I didn’t qualify for a rental. It wasn’t until I finally asked how much longer the oil change would take that they told me it was already finished and just waiting to be washed, as it had been parked off to the side for a min smh. It’s always a drag coming here tbh lol.

Frank Hankel

★★★★★

9 months ago

Recently bought a truck from Jon Robison and the process was very positive. Jon was responsive when I had questions and I never felt pressured to “buy now” or go above my budget. I definitely recommend Mullinax Ford of Olympia and ask for Jon Robison!

Rob Brew

★★★★★

a year ago

This is the best service center I've worked with. They got us in with fairly short notice, had a quick diagnostic and turn-around, and even had a vehicle dropoff service. They assign an advisor to your job as a point of contact and Jenny was great.

Tina Belt

★★★★★

2 years ago

I took my Harley Davidson F150 in because a previous shop had broken a spark plug off and then couldn't remove it. Considerable damage was done to the engine and Mullinax got the warranty company to agree to replace the engine and today she's stronger than ever! Mullinax is not the dealership I purchased my truck from as I'm new to the area, but I'll definitely return to them in the future! Thank you, everyone at Mullinax Ford. It's quite an operation you have going there.

Sijo George

★★★★★

5 months ago

My recent experience working with Ryan R. was outstanding. He was highly professional, addressing all my concerns and taking the time to demonstrate the vehicle's features during the test drive. His knowledge and personalized approach made the process smooth and transparent. I highly recommend Ryan and this dealership.

Adam Jones

★☆☆☆☆

4 months ago

My experience with Mullinax Ford Service reads like a masterclass in how to mismanage even the simplest tasks. I wish I could give them a “0,” but apparently, that isn’t an option. It began in April, when I scheduled service because my car couldn’t connect to Wi-Fi, use the FordPass app, or download software updates — features advertised as standard. On drop-off day, I heard nothing until 2:30 PM, when they asked to keep it overnight. I was out of town, so fine. The next morning, still radio silence. When I called, I learned my APIM was faulty — yet, naturally, not fixable that day. Another appointment required. I gave clear instructions for the car’s return: park it, lock it, leave the keys in the console, and note that I was unavailable 1–3 PM. Predictably, the valet called repeatedly during that 1–3 PM window, claimed there were no instructions, and returned the car to the dealership. After repeating the instructions, they finally delivered it correctly. One miscommunication? Perhaps. A pattern was emerging. Early May appointment: same story. My car goes in, and by 2 PM, a call arrives: they want to keep it overnight “to really address the issue” — the issue being replacing a part. I explained that was impossible. Weeks later, the next available appointment was August 11. I cleared my schedule, arranged alternate transportation, and gave them two full days to install the APIM. August 11: roughly 90 minutes after drop-off, I received a call asking — wait for it — why I had brought the car in. I reminded them that this was the APIM replacement appointment, long scheduled. “Oh, okay. We’ll take a look at that,” they said. Hours later, they determined the APIM was indeed faulty — the same conclusion from April — but, shockingly, didn’t have the part. And a $300 diagnostic fee, because why not charge me to be told what I already knew? I contacted the service manager, outlined the full sequence of errors, and he waived the fee, promising that at the next appointment, the APIM would be replaced, a recall would be fixed, and my car returned on time. Optimism, cautiously held. Two days before September 12, I received confirmation for 9:00 AM. At 9:30, my car sat untouched at work. When I called, I learned the appointment was “actually” at 11:00. Valet pickup, they said, occurs 8–10 AM. My car wasn’t picked up until after 11. The recall repair was postponed; the APIM update would proceed. I agreed, provided the car returned by a hard afternoon deadline. Fifteen minutes before that deadline, still no word. A call revealed it wouldn’t be ready. Loaner and driver offered — but they couldn’t accommodate a short stop at my house. I borrowed a friend’s car, had mine dropped off later. Upon return, the under-radio charging port no longer worked. The recall remained. I contacted the sales manager: apologies, promises, and assurances that I’d be contacted once new rentals were available. Seven weeks later: radio silence. Every interaction required repeating instructions multiple times, chasing updates at the last minute, and confirming details they claimed to know. They forgot appointments, called during periods I was explicitly unavailable, failed to order necessary parts, and repeatedly acted as if my prior communications didn’t exist. It’s almost impressive how consistently they mismanage basic tasks. After months of chaos, empty assurances, and communication so bad it borders on performance art, one thing is crystal clear: this isn’t just bad service — it’s a masterclass in how to drive customers away. If their goal was to convince me never to set foot there again, congratulations… mission accomplished.