Reviews
Andre Larkin
Cheapest prices in town on all parts
★★★★★ 4 years ago
Igor Moreno
excellent attention and are bilingual
★★★★★ a year ago
Tasha Coleman
They have good parts
★★★★★ 3 years ago
Stephen Bonelli
Very good service.
★★★★★ a year ago
Sharon Lee
Helpful and friendly!
★★★★★ 10 months ago
Jalesa Sew
Cheap prices great parts.
★★★★★ 3 years ago
Susan Sutton
Always have what I need to keep my vehicles running
★★★★★ 4 years ago
Jose m Gonzalez
They got pretty much everything you need
★★★★★ a year ago
Khaild Rahman
Very nice people, they help you a lot with what you need
★★★★★ 2 years ago
Clinton Goodman
NAPA was the only one of the three major parts retailers I shop that had all the parts I needed in stock. Radiator, both hoses, and the transmission cooler lines, all in stock.
★★★★★ 4 years ago
Steve Wellington
my experience with napa auto parts was great that had the parts that I needed.
★★★★★ a year ago
Thomas Bergman
Super very nice people! The young lady at the counter was actually very attractive! Awesome customer service!!
★★★★★ 4 years ago
Riot Hawkins
Everyone is doing there in own thing have to get there attention. One rep continued to type on his cell phone while asking me questions, not very attentive.
★★★☆☆ 3 years ago
tay davis
Sucks Prices is no different then AutoZone or advance Auto
★☆☆☆☆ 9 months ago
Zach P
I dealt with Ross at napa. He was extremely helpful and knowledgeable, he help me determine exactly what my problem was and then provided me with the parts to repair it. Thank you sir!
★★★★★ 3 years ago
Keisha309
Have no problem with the parts I bought. I called ahead and customer service was on point went in store and got even better service was out in 5 mins feeling like a million bucks
★★★★☆ 2 years ago
Carmen Cheveres
Good experience, as soon as I walked into the store one staff member welcome me and asked what can they help me with and had a friendly attitude. I will shop with them from now on and I will recommend everyone to buy with them.Super friendly, good prices and a 5 star customer service.
★★★★★ 2 years ago
malikya russell
The older man with brown short hair. 5’9. Skinny was rude because I asked for a refund for a part that was $380. He was aggressively pressing the key board. He balled the receipt up and shot it on the floor. Then asked why I didn’t get the refund from Lyell ave with an attitude. Although, the part was picked up from lake. I stated that Napa on lake was closer. He then rolled his eyes and shot the part on the table and mumbled something to his coworker. Wouldn’t recommend. Go to Lyell Ave staff is great and professional and doesn’t throw tantrums!
★☆☆☆☆ a year ago
Paige Collins
Edwin & Jose were wonderfully helpful!!!! They took the time to explain the difference of front and rear brakes & made sure I got out of there with exactly what I needed. These guys were awesome & NAPA will be our go to store.
★★★★★ a year ago
Khalid Elagab
Worst customer service ever. I bought a headlight from the NAPA store at 214 Lake Ave BLDG B, Rochester, NY 14608, United States, I brought back 2 days later because it didn’t fit in my Toyota sienna van. They weren’t accepting it and I was told by the two hispanic employees it’s not their product, not only that, they cursed me. I don’t know why they were hired. I will definitely file a complaint against them. I advise everyone not to go there.
★☆☆☆☆ a year ago
