Reviews
Vanessa Alcantar
One of the guys working there was very nice and told us to wait because he was assisting another costumer so we did. Next thing I know some 60 year old lady was giving us really bad attitude so we decided to leave and go to auto zone and it was 100 times better
★☆☆☆☆ 8 years ago
chris alsky
They got me in an out so fast, I had my 6 month old with me. Needed a new battery, and they gave me one and covered my warranty. No money out of pocket. Keep your receipts lol
★★★★★ 7 years ago
David Nickels
The service and knowledge of the employees here is great. Please do something about the birds that leave their droppings piled up outside the front door. Nasty, track it back in my car, all over the store.
★★★☆☆ 7 years ago
Miranda A
The people that work here are so nice and helpful! 9 times outta 10 they have what I need but when they don’t they’ve always been able to track down what I need at one of their other stores ✌🏻
★★★★★ 5 years ago
Ray R
It is nice to see a good old-fashioned auto parts store. Ask for help, and you get the correct parts and attitude. Knowledgeable staff, I hope they don't change this store to just another retail store.
★★★★★ 3 years ago
Vickie P
Good thing I had another vehicle to drive on new years day... My battery was dead and all the Napas in area said they were open till 7 none were...wasted my gas and time...and when we finally got to one that was open the next day...they tried to bs me saying that the battery I had wasn't large enough for my vehicle when they were the ones who sold it to me...
★☆☆☆☆ 8 years ago
Anthony Reyna
5 stars, Kayel greeted us at the door along with trying to give me every option on resolving my problem. I appreciate your service a support, thank you again.
★★★★★ 2 years ago
Michael Smith
Prices, prices, prices. One can nearly always get whatever they're looking for cheaper at any of their competitors. Military discount and rewards program helps, yet most of their competitors also provide this. Staff is always polite and ready to assist, not a bad selection of locations as well.
★★★☆☆ 6 years ago
Heather Sharpe
My father went in yesterday 9/13/21 to purchase windshield wipers for his jeep. He told the young guy behind the counter that couldn't get the old wiper off and asked for assistance. The guy replied in a very rude manner that you no longer help customers with wiper blades?? When did that change? When did you start hiring people with no respect for customers and older clientele? In addition to the rude lack of service, my father tried to explain to the guy the blade just purchased did in fact not fit the jeep. But Mr. I know everything told my father it will and he just needed to figure out. Seriously?? So we now have a blade that doesn't fit and no replacement. I was in a few months ago for new blades for my car and the guy at that time happily helped my husband and I. So disappointed in your store. We will not be back.
★☆☆☆☆ 4 years ago
Brice Hartvigsen
Mandy is awesome! She knows her stuff and has great customer service. She makes great recommendations on products and does a great job of not having a biased opinion about the products too. Go in and ask for her! You'll be glad you did!
★★★★★ 8 years ago
Papa Jovan
Great service when you do get helped takes FOREVER but they are great just wish they had some more urgency in helping their customers.
★★★★★ a year ago
Shawn
Made an online order to make sure I could get a socket I needed that was low stock. The 30-minute estimate they provided at checkout online was way off! Like days off. Nice staff, but I would be leary about using the pickup option online.
★★★☆☆ 2 years ago
Jennifer Whipple
Got there before 6 (closing time). I walked in the door, she said, “We’re closed- I’m locking the door”. 1- It was NOT 6:00 yet. I made certain of that. 2- I was going to spend over $500 there. This is exactly why places lose customers and go out of business. I’d rather pay more, to be treated better, than go back there where people can’t be bothered to do their actual job.
★☆☆☆☆ a year ago
Idaho James
I ordered a part online, I arrived before 6pm to pick up a prepaid for part, and the doors were LOCKED. I seen people at the counter look at me, but they wouldn't open the door even though it was within opening hours. I drove over 1/2 hour to get this part that was needed immediately. I tried calling multiple times and they would answer and hang up!! Unprofessional trash! You lost all my future business and will be sure it is known to everyone in the oval track racing community.
★☆☆☆☆ a year ago
HD23
I had called a couple other part stores, and they were not able to help me out with my questions at all. NAPA helped me immediately over the phone and had what I needed ready at the register when I arrived. They also had a lot of super cute keychains that I had to impulse buy from them. Will definitely be going back to them in the future as needed.
★★★★★ 8 months ago
Troy Burke
This is going from being a place to get the hard to find items to a place that you you are lucky to find the basics. I miss when this was the go-to place, even if you had to pay a little bit more.
★★★☆☆ a month ago
Frank Hernandez
Management needs to either add more employees or tell the older male who is always back in the office or bathroom to come out and help the female employee out! This place is ridiculous! I was in the store this morning 8-8-25 and there was a line. Only a female employee helping customers until she finally went in the back and got another employee to come help. I returned to the store a few hours later to make another purchase and the line was even longer and the same situation! A lone female employee helping customers. Another customer in line said he had been waiting for 15 minutes and hadn't seen any other employee. We both decided to leave and went across the street to AutoZone. Absolutely unacceptable!! Laziness at it's best....do better!
★☆☆☆☆ 6 months ago
jared johnson
Service is getting worse. I order alot of parts from various parts houses for my business, and the service here has really gone down hill since the new ownership took over. Zombies answering the phone in the rare case they actually answer. I have been trying to order 2 cans of ac flush for 2 hours. will not be calling here anymore if i can avoid it!! RIDICULOUS!!
★★☆☆☆ 4 months ago
Luker1 818
Just fine, I needed some machine bolts for my license plate frame 🪟 & ended up grabbing some that were to long & they graciously let me swap the size with no worries 👍
★★★★☆ a month ago
Joseph Daniel
This location on 3ed street in Nampa has Excellent customer service! Ana was so helpful and didn't stop trying to help me find what I needed until we were out of options! Will definitely come to this location when I need something from NAPA. Good customer service is hard to find. And this location has it.
★★★★★ 2 months ago
