NAPA Auto Parts - Parts Professional Inc

Levi Schrack

★★★★★

6 years ago

Very professional service. Had a very unique part I was looking for and the knowledge to direct me to it specifically.

Debbie Johnson

★★★★★

7 months ago

Great Bunch of People.

Jon Eskew

★★★★★

10 years ago

The guys that work there are some of the most helpful that I have ever come across. They go out of their way to help! Try to get that at the other places...

Hilary Patterson

★★★★★

10 years ago

Great service, always helpful and friendly. I shop there almost daily for my job and the staff always provides great customer service.

Louie Alvarez

★★★★★

4 years ago

Along time ago I worked closed by until I move , The store is still there really good new staff. Napa had everything that I needed better and bigger selection of parts . Worth the trip !!!

Brook W

★☆☆☆☆

3 years ago

Six dudes behind the counter doing absolutely nothing but they couldn’t help replace the battery I was about to buy!! Went to Auto Zone, cheaper battery and guess what they can help replace it, it takes all of about 5 minutes and one tool.

William Laakkonen

★★★☆☆

4 years ago

I truly love Napa, but I was sorely disappointed with the selection at this store. I came for simple things like a can of engine paint, a couple of exhaust manifold studs and nuts, a battery tie down bracket, and J bolts. They had battery tie down but no studs or paint. Referred me to a fastener store instead of an auto parts store. When they told me they would not tie my order with my Napa online account, I put the products back and left. The advance auto nearby had what I needed, all in stock. Auto parts store without nuts? Nuts to that. I prefer Napa, but this is like a bank which has no cash. You can't expect satisfaction without at least a selection of Dorman stud kits.

Andrew Dortch

★★★★★

8 years ago

Great and friendly people that know how to treat a customer. Prices aren't the best but you get what you pay for! I try to buy every part i possibly can here!

Ranger Tony

★★★★★

7 years ago

Best parts store in Gainesville. Very knowledgeable an friendly staff. I work for the state an go to this Napa location at least once a month for the last 13 yrs and have always received outstanding service.

Matt Maralit

★★★★☆

9 years ago

This is my home Napa. I tend to spend a lot of time here as I drive an old truck and need parts all the time. The counter people are very friendly and knowledgeable. The prices are always fair and the selection is top notch.

Kasie Allen

★☆☆☆☆

3 years ago

Luke (the older man) is literally the most unhelpful employee ever. With a major chip on his shoulder. My husband went there on 2 separate occasions...the last trip I went with him. His attitude and body language is atrocious...as welll as the unnecessary comments as if we were stupid. He needs a mandatory class in customer service. All we needed was a rubber grommet ..that's literally it. I'll stick to AutoZone where Michael is on 13th street. I don't see me ever going back here to Napa.

AJ WALLACE

★★★★★

7 years ago

No other parts store is comparable. The main reason I use them is because of the quality of the parts themself. Far superior to the "discount" places. And the knowledge and want to help attitude these guys have make it the best place hands down

Scott Campbell, II

★★★★★

a month ago

Fast hydraulic hose replacement

Matthew Mangold

★★★★★

a year ago

A great place for all your Auto Parts needs. Not your cheapest option on the planet, but they do have a great selection of parts in stock.

Jake Bracken

★★★★★

6 months ago

They ordered a part for me. All other places would not

Daniel McConnell

★★★★★

2 years ago

I have been using this NAPA location for many years and always find what I'm looking for. They have friendly, knowledgeable parts people that can get you what you need. They also offer AAA member discounts and always have fair prices. I highly recommend them!

Tim Casey

★★★★★

3 months ago

I came into the store and asked the guys at the counter if they had a repair manual for my vehicle, they said that they did not but before I could turn to walk out, one of the gentlemen, Mr.Rob Alberts, offered to and printed out the specific information that I needed from their internal web site.I have always been impressed with the quality of NAPA's products, and today I am very impressed and grateful to them having counter salesman who went above and beyond for me today.