About Business
Conveniently located in Gainesville, FL, BMW of Gainesville Service has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto tune up service, Brake shop, making them a top-choice Car Repair specialist in Gainesville. Backed by 483 satisfied customers, they currently hold a prestigious 4.9/5 star status on our platform. They take pride in serving the diverse needs of Gainesville, FL residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, BMW of Gainesville Service is the go-to destination for quality and service in Gainesville, FL.
Google Reviews
Alain
★★★★★
4 months ago
Our car broke down in Lake City, Fl on our way to Largo, Fl as we are Snowbirds from Canada. As soon as we arrive in the parking lot with the tow truck one of the staff was over with his tablet taking info and brought us inside to meet a service advisor (Colby). This young gentlemen well mannered took our pertinent info and while he explained to us in details of the circumstances, a technician was already running a diagnostic on the engine. Within ½ hour we knew what the problem was with our BMW Alpina. Spark plugs and coils #3 and #6 which had to be ordered in. So why not change all 8. Because it was a statutory long weekend we had to wait 2 days for parts. Service tech, Colby, offered us a Courtesy vehicle for the time being which has been a blessing for us. The car was repaired the same day the parts were in and our car was washed/ waxed and shiny tires. A service "Second to none". This BMW of Gainesville is pleasant and very professional. I will not hesitate to drive 3 hours away to get this excellent service on my car.
Randy Ferrell
★★★★★
2 months ago
Brought my 2014 BMW 328I in for an oil leak and Jose took great care of me. From telling me everything to expect and the cost of repairs and even a loaner car for the few hours was great. Better service than any other dealership. Highly recommend this dealership and talking with Jose. Special thanks to the mechanic doing the walk around and the video. He was very knowledgeable and made sure all recommendations were clear for me. I think the idea of a video to the customer is outstanding. The video and the approval or disapproval form via email was outstanding and a great idea. Makes for less phone calls and clear approval process. Thanks for the great work and will be bringing the car back when maintenance is needed. Thank you all.
James Patton
★★★★★
3 months ago
Thorough inspection performed by a qualified tech with excellent video service to validate findings. This goes above and beyond in my opinion and separates Gainesville BMW from so many lesser dealerships. Service writer David H. has got to be one of the best there is. He explains in detail what the tech inspection found, the severity of the diagnosis and any related costs associated with the needed repairs. In other words everything anyone could ask for in being able to make an informed decision about their car. Excellence at all levels.
Keith Vickers
★★★★★
3 weeks ago
BMW of Gainesville always takes good care of me. They’re not trying to upsell me anything, gives me recommendations that’s honest and pure. I wouldn’t go anywhere else. I love the refreshments too !!! Shout out to Jose’
Raed AL Yacoub
★★★★★
a month ago
⭐️⭐️⭐️⭐️⭐️ Great experience with AJ. He was professional and very helpful throughout the maintenance and repair process, and he provided a replacement car while mine was being repaired. Everything was smooth and stress-free. Highly recommend!
Tanika Christopher
★★★★★
3 months ago
AJ Maza, my Service Advisor, and John in the parts department were very courteous and professional. I took my car in for routine maintenance, and the technician who worked on my car also gave a very detailed video for a repair quote that I requested. This was something I didn’t get at the previous dealership I took my car to. I would recommend the service department at BMW of Gainesville.
Jim Dufek
★★★★★
3 months ago
Amazing same-day service at BMW of Gainesville! They fit me in right away, quickly diagnosed and fixed the issue, and had me back on the road in about an hour. The team was professional, efficient, and genuinely cared about getting everything handled fast and correctly. This is exactly why you go to a BMW dealership for service. Highly recommend!
Eric Hunter
★★★★★
a month ago
After blowing out a tire 80 miles from Gainsville on Sunday evening, I left a message with their answer bot. AJ contacted me 1st thing on Monday morning and 15min later called again to confirm they had the needed tires in stock. After we were towed to the dealership, AJ made sure the tire installation and alignment was done quickly and we were on our way. Great personal service!!
Sam Auyeung
★★★★★
4 months ago
Dave is very professional and accommodating during the many years I have been bringing my car in for service. The other day, I had a 2 hour wait (new battery and oil change) so he said I could use the conference room for some work video calls. Dave is always courteous to all the customers, even the not so kind customers. I don’t know how he manages it but he does it effortlessly. Dave is an asset your service team.
Les W.
★★★
☆☆
a month ago
To be fair, this review is in part contributed to my not following instincts. I was informed that my regular tech (Albert) was otherwise encumbered and unavailable to perform the annual service on the wife’s X3. Had I rescheduled to accommodate his workload, the following may have been avoided. Service was performed in roughly 45 minutes, and I departed smilingly about that, thanks to Jose. Where it started going sideways was after wiping what I believe was a lubricant from the steering wheel, I noticed a spill of some liquid on the 90-day old front splitter as well. As I was removing it, my wife inquired about the marring of the finish on the driver’s side front fender. Upon review, it appeared a soiled fender cover was utilized or possibly none employed. Had we not been pressed for time for an appointment, I would have returned to Jose to address the issues. Given the pressure of the pending appointment, I decided the fender scuff is superficial enough that I can buff it out in the shop at my leisure. Considering the foregoing, future visits will include a video walk-around with Jose on each vehicle. I am very happy with the service department overall and will continue to have our vehicles serviced there.
Megan Callahan
★★★★★
5 months ago
I have always been extremely happy with my experiences at BMW of Gainesville. My rep, Jose, is extremely knowledgeable and advises me well. The showroom is comfortable and clean with great snacks and drinks. Prices for service are much more reasonable than what I thought they would be for a BMW. On my last visit I was concerned about my brakes squealing. After the service department checked them out, Jose informed me there was plenty of life left on the brake pads. The squealing was caused by infrequent use of the car. I was given a free car wash and sent on my way with no charge. Jose and this dealership have earned my trust and loyalty. Every visit has been a refreshing change from other dealership service visits. Despite having a 2015 BMW, I am always treated like a VIP!
Kevin Willis
★★★★★
Edited 2 weeks ago
Colby is an outstanding Service Advisor and the Lead Technician was very knowledgeable of my BMW with it being 25 years old. Super quick and the lead tech that works on my car, 10/10. Service advisor 10/10. I will be back!
stacy thompson
★★★★★
5 months ago
My service advisor was Jose and he was extremely polite, informative and professional. I needed to get established at this dealership due to a recent move and they left a great impression. I will continue to take my BMW here for all necessary maintenance and services needed. Thanks Jose!
Donna Young
★★★★
☆
Edited 3 months ago
The service done on my car no problem, but when they brought my car around for check out it sat there for 40 minutes ready before being checked out! Then when I finally ask about it the girl I asked was helpful but the guy that was supposed to check me out was rude to her drawing everyone attention and I’m sorry but all I wanted after 3 hours of waiting was to be checked out and leave!
Terence Pollard
★★★★★
5 months ago
My Experience at the BMW of Gainesville I must say that it was Awesome they went Above and Beyond! I will definitely be taking my car there for service and I will definitely refer friends and family members in the future. Thanks, AJ for making sure my experience was a great one!
Chris Pitisci
★★★★★
3 months ago
They did a great job communicating about the services needed. In fact, they recommended doing an alignment if I purchased tires, but since I decline purchasing tires at that time, they told me to forgo the alignment and wait until I purchased tires
Marco Martinez
★★★★★
6 months ago
Had my recall taken care of on my X1 process was a lot smoother than expected and the service representative was great. First experience with the dealership. Had my brakes flushed as well. Will be using this dealership more in the future
Natron Curtis
★★★★★
5 months ago
Recently purchased a BMW from another dealership and this was the first service at BMW Gainesville. It was first class service all around. Dave not only answered all my questions but also made sure my Wife was well accommodated while waiting on the service to be completed. Well Done!!
Marc Brown
★★★★★
a month ago
I had an object obliterate my front windshield and the frame around it passing Gainesville on my way from Pittsburgh to Sarasota. AJ was immediately helpful in suggesting resources, scheduling the repairs, suggesting other issues on the car and getting the car back to me in Sarasota within 5 days!
Michael Collins
★★★★★
2 months ago
Had a nail in my tire… replaced the tire and said they’d do an oil change cause I was almost due anyway… everyone so friendly and the service was extremely fast and efficient. It’s why I’ll always be a BMW guy
