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About Business
NAPA Auto Parts - Performance is a highly-reputable Car Repair service provider based in Port St. Lucie, FL. NAPA Auto Parts - Performance covers all facets of the Car Repair industry, with a focus on Auto parts store, Auto parts market, Car accessories store. With over 88 reviews and an average rating of 4.4/5, NAPA Auto Parts - Performance is a trusted name in the industry. Their presence in Port St. Lucie, FL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
NickyB S550
★★★★★ Had an issue with some brake line while replacing a master cylinder. The person who helped me was ruthless in their efforts to solve a thread sizing problem I was having. Absolutely fantastic customer service! Got me what I needed with the patience of a saint. Also the store was clean, well organized and larger than I expected.
Dave Runte
★★★★★ Excellent service! Tonya is a great store manger!
Lili Fuentes
★★☆☆☆ They had what I needed at the best price, so there are your stars. As for customer service; I can understand closing early on a Sunday or select weekdays, I'm not a monster. However, when your store closes an HOUR after most people are done with their daily jobs, then you should do whatever you can to help those that were stuck in traffic for 53 minutes of that hour, trying to get to you. I was trying to return an old battery for my refund and I showed up at 5:54pm. This return takes MAYBE 3 minutes. The doors were closed and the only representative behind the counter sat there staring at me and another gentleman outside. He made no move and did not attempt to even interact with us after we knocked on the door; I guess he thought we couldn't see him if he didn't move (apparently he's seen Jurassic Park too many times). Thankfully I was able to sneak away during lunch today to return the battery which is how I know how long the transaction takes. It's not that difficult to get 5 stars from me for a rating, but you REALLY have to try to get lower than that. Non-existent customer service will get you there real fast in my book. Side note: If you're the owner who reads this, I don't need an apology and I'm sure you value how your store is perceived and rated, so I'll just leave a small suggestion; hire people who want to help other people, no matter what (as long as it's not harming your business).
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