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About Business
Residents of Naples, FL, Bonita Springs have long trusted Naples Mazda Service for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service, Auto air conditioning service, Auto glass shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.2/5 rating with 41 reviews. Throughout Bonita Springs, and particularly in Naples, FL, Naples Mazda Service is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Naples Mazda Service for any Car Repair inquiries or to schedule a visit to their Naples, FL facility.
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Google Reviews
Andrea Mercado
★☆☆☆☆ Mazda’s service department is completely inaccessible. When you call, you are forced into an automated “Alexa-style” system with NO option to speak to a real person. It only allows you to schedule an appointment or check your vehicle status as if those are the only two reasons anyone would ever call. They are not. I needed assistance with tires replacement. I spent two days trying to reach a human being, repeatedly pressing “0” with no success. That is unacceptable. Customer service is about communication. If customers cannot speak to a representative when they have a real issue, then it is not customer service, it’s a wall. Mazda is a major company, yet this approach feels impersonal, dismissive, and frustrating. If you want customers to associate your brand with stress and poor service, keep the automated system. If you care about loyalty and real service, provide access to real people. Very disappointing.
Ignacio Diaz Garza
★☆☆☆☆ I do not recommend Mazda of Naples service department, and here is why: I am very disappointed and upset with the service I received at this location. This is the second Mazda I have purchased, and I returned because my previous service experience was excellent. Unfortunately, this visit was nothing like that. I scheduled a routine oil change and was told it would take about an hour and a half. When I returned after that time, I saw my vehicle parked outside and assumed it was ready. However, it had not even been taken in for service. The service director apologized and explained that the service order had been placed upside down and was overlooked. He assured me the vehicle would be ready in 15 minutes. They handed me the car key after that, but no receipt or documentation was provided. When I asked for it, I was told to wait because there was another customer ahead of me and they still had to prepare my service paperwork — even though the car had already been returned to me. It has now been two days, and I still have not received any report, invoice, or email. I do not know if the oil or filter was actually changed, if the tires were checked, or if any standard multi-point inspection was performed as Mazda normally does. This lack of professionalism, communication, and respect for the customer’s time is unacceptable. I missed work, my time was not valued, and I still do not know what was done to my vehicle.
Bryan Apperson
★☆☆☆☆ These people are liars, cheats and crooks. Doing business with them is the single worst financial decision I’ve made in the past 5 years. They are incapable of doing any sort of work, or standing behind the product they sell. My car was there for a week to get a body rattle fixed, and to get detailed. Came back with the rattle, and entirely filthy, 3x filthier than when I dropped it off. The level of disservice that this dealership performs to their customers is something I never could have imagined.
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