Google Reviews
Derance Broadnax
★
☆☆☆☆
4 months ago
“Corporate and Local NIRVC Leadership please continue to read. There are two great NIRVC employees who are recognized / commended for exemplary customer service and one who could benefit from additional training in this area.” - 10/28: Initial call to Ryan Gottfredson for the recall work on my vehicle. He asked for the recall description (not number) and stated “I will get the recall information from the tech and work to get you on the schedule.” This is the last communication I would have with him until 11/6/26. - 10/30: Received a Low Battery Notification via my Mercedes App. Called NIRVC and spoke to Austerberto, who provided outstanding customer service while identifying, explaining and recommending a solution to me (Trickle Charger) During our conversation, I ask Austerberto to contact Ryan in an effort to coordinate the recall and trickle charger work on the same service work order. Austerberto says he spoke with him and Ryan would call me by close of business that day. I texted Austerberto again later this day after receiving no call. He checked again and says Ryan will call… He never called. - 11/3: With no follow up phone call or verbiage in the communication, Ryan emails an estimate requiring me to sign multiple signatures blocks and agreeing to labor terms and conditions. I have questions and call NIRVC (Ryan is not available) However, I was able to speak with Sarah West, who was absolutely awesome! She provided outstanding customer service and was very professional, explaining everything to me in detail and provided me multiple options for appointment times, to include the next day. The appointment was scheduled for 11/6/25 @11:00am - 11/5: I was at NIRVC to drop off a part to the service department. Ryan walks pasts me twice; says nothing at all even though he had been notified I am there waiting for him The same day, while at NIRVC, I introduce myself to Sarah / Austerberto and thank them for their help, outstanding customer service and professionalism. Sarah notices the item (part) in my hand and asks can she take it to the tech so he can have it for the appointment “she” scheduled for my vehicle the following day. I asked Sarah to transfer the service ticket to her from Ryan since she has really been the service advisor who has actually been helping me - 11/6: Ryan finally calls… I ask him to transfer the ticket to Sarah since she has been the service advisor who has been helping me throughout this process. He says he will do so. Obviously, he never did as I received an email survey requesting me to rate his performance as it relates to this service ticket
William Vlach
★★★★★
5 months ago
Richard was great, as was Jase (Service Manager). After ironing out some misunderstandings and aligning expectations, we were able to get set up for an initial diagnostic and then a quick turnaround for warranty approval and parts acquisition so that we were able to get in and out in just a few hours. And it was only two days from diagnostic to completed repair! Kudos to Richard, Jase, and the refreshed team there at NIRVC Las Vegas! We've had our service woes over the past few years at this location but things appear to be getting MUCH better! I hope we continue to see improvement that leads to many more of these visits where we get quality work completed in a timely (or even quicker!) manner and, from this experience, I believe we will. I say give them a chance--we did and we're glad we did! Thanks, NIRVC-LV team!
Jennifer Mendez
★
☆☆☆☆
Edited 2 months ago
BUYER BEWARE!!!!! UPDATE BELOW!! I would like to start with saying that I have allowed six months before writing this review with my 2026 Tiffin Open Road being in possession of NIRVC Las Vegas service department for Manufacture defect corrections, they have had this coach going on 6 months. I was in possession of my 2026 Tiffin Open Road July 22nd thru July 30th At this point I went in to purchase the extended warranty and and then told by the finance manager I had to put another $10,000 down after having possession of the coach for eight days. Reluctantly I made the additional payment of $10,000. Now I have paid $20,000 down and 6 payments and have not been able to use this coach. To some this may not be a lot of money but I can tell you for me, this is. I started my trip after caring for my best friend for 3yrs that just passed from cancer, I had to get back home to Florida to register the RV and by the time I reached the Texas border the passenger side upper window that was installed wrong by the manufacturer shattered and glass flew into my face and inside of the cockpit, sucking the shade out the window. Next I turned on the dash AC and the entire cockpit looked like a snow globe because all the white foam insulation was broken loose from the dealership changing the front windshield (this allowed the air flow from broken window to blow it out into the cabin) had to be done because it arrived at the dealership with a large crack from delivery from the manufacturer. Next it is a 120 degrees and I could not use the house AC because the generator would not start. Now it is starting to rain heavily so I go to turn on the windshield wipers and they flew off the coach, making this impossible to drive and extremely dangerous until I was able to get off the road. Needless to say by this time I could hardly believe all this was happening. I had my 2 Golden Doodle puppies and an older dog that were nonstop barking and crying because of the heat. Again being a single woman, it has now become overwhelming to say the least. Many other cosmetic issue have to be resolved as well. I now had to turn around and travel back to NIRVC Las Vegas, not feeling safe at all, it took me 3 days to get back to the dealership. I did not have a window, a shade, AC (high temperatures), no generator, no windshield wipers, amongst many other issues. Now I finally am back in Las Vegas I pull into the driveway with all this going on and I hit the corner of my house because at this time I am crying hysterically riddled with anxiety and I am beyond frustrated!! Needless to say this coach is still not registered, the bank has called multiple times wanting to know why, I have let them know the coach is not in my possession and is still at NIRVC for the repairs. I still to this day do not have this coach in my possession, 6 months of my factory warranty has been exhausted just sitting at NIRVC and the work is still not complete. The communication from the service center has been nil at best. Paul Marrow and I have been speaking and I am still waiting for some kind of resolution, the only time we speak is if I call him. I just want people to know that this is a NEW 2026 Tiffin Allegro Open Road that went through the factory final inspection and NIRVC's inspection process. In closing I am done, I no longer want this coach. Please NIRVC give me the answers I deserve! This should have never come to this as I am a patient person but my patience is now gone!! UPDATE: Today I was contacted by Paul who threatened that if I did not take this review down he would be going in here and doing a timeline of me not contacting them which is all lies. Threatening me is never the way to go but do what you have to Paul because now everybody will know you are lying Because I will not take this review down and I will not be threatened! Take care
craig wiggins
★★★★★
a month ago
NIRVC Las Vegas is a great organization, one that is truly dedicated to customer service. We have stored our motorhome at NIRVC for over five years and are totally satisfied. Whenever we fly in Las Vegas to start a trip our rig is ready to go. Austreberto Torres who oversees the departure and arrival process is a fantastic manager. If you want assurance your motorhome will be well cared for go to NIRVC Las Vegas.
Debora Scheffel
★★★★★
a month ago
Thank you to Duchess of NIRVC! She helped us sell our Mercedes Sprinter in record time and was professional, accessible, responsive to our questions and wonderful to work with. Selling an expensive vehicle in Nevada when we live in Colorado, is challenging--Duchess was a great communicator and helped us make it happen. We got a fair price, also, which we really appreciated. Thank you, Duchess! When we sell our other RV, we will come to you! Debora Scheffel
Adrian
★★★★★
4 months ago
I brought my 2024 Newmar Dutch Star into NIRVC last month and I honestly couldn’t be happier with the experience. Everyone I interacted with was attentive, patient, and genuinely helpful. I especially want to give a shoutout to one of the valet named Aaron. Super polite, easy to talk to, and he confidently assured me my coach would be well taken care of. Service was quick and communication was solid. This is exactly the kind of experience that makes me want to keep giving them my business!
cosmic shadow
★★★★★
4 months ago
Came into Vegas from out of town with a sudden brake issue on my coach, and NIRVC absolutely lived up to their high reviews. The team got us in fast and made the whole situation way less stressful. Aaron and his partner in the valet department both were incredibly polite, helpful, and made us feel taken care of. Thanks to everyone for getting us safely back on the road!
Eugene Alfaro
★★★★★
3 months ago
Service, communication, and speed! Can you ask for a better combination of characteristics in a service company? Anthony Hernandez and the team there are amazing. He communicated clearly and often. Once I got there, he was waiting for me and guided me where to drive in my 40-ft Class A. He was fast to get the process started so that I could get on my way to catch my flight home before Christmas. I look forward to working with Anthony again in the future. Top notch! service at National Indoor RV!
JC S
★★★★★
2 months ago
Friendly staff and great service at NIRVC Las Vegas. We understand that things in the RV market take time, and Jase and his service team walked us through the entire process and kept us updated every step of the way. Kudos to the service team for their professionalism and communication. Highly recommend! 2020 Dutchstar
Darlene Carson
★★★★★
3 months ago
We had a great experience with the purchase of our new motorhome at NIRVC. They came highly recommended and we now know why. Our sales person Mark Winne and Finance Manager Eric Lamont made the process very easy. They kept us informed but never made us feel pressured to do or buy anything. It was a great experience! Highly recommend NIRVC.
Frank Contreras
★★★★★
Edited a month ago
Jayson,Dennis, Robin, Webster, Anthony, these guys are all great I appreciate all there hard work and customer service great attitude. Always willing to go above and beyond keep it up guys I’m very satisfied!! Tim vesna is always willing to help me whenever I need assistance, Christian down in chassis did an amazing job on my suppression work very satisfied. Also Jase the shop manager that man is amazing always willing to help me whenever I have issues even if it’s after hours he goes above and beyond! Can’t for get about Astro he always helps me whenever I need to wash my rig his wash team and valet team are amazing on how they operate keep it up Vegas Team!!! Everyone make sure you stop here at NIRVC Las Vegas there team and building is amazing check them out!!!!
Larry Fresinski
★★★★★
Edited 2 months ago
We didn't plan to purchase an RV today at NIRVC in Las Vegas, but... I gave Kyle Hahn a list of wants and desires in a motorhome before we arrived. We were looking at videos for months and have had 3 motorhomes before. Kyle prepared a list of several to look at. We were pretty much done, so we decided to view the inside area where there was one more coach to review. On the way we were passing a 2025 Coachman Entourage 340BHI and Kyle mentioned it might be worth looking at even though it had bunks, but had everything else we wanted. To make a long story short, we fell in love with the extensive number of features and capabilities at a great price point. Eric Lamont was able to breeze through the financing. We were planning a trip to California for Thanksgiving with family, but the coach wasn't going to be ready until Saturday, the day we were leaving. I mentioned the problem to Eric who said he'd work to get it ready on Friday. And, it was ready. Al in all a great experience from sales to service to finance. After a week of testing everything in the coach, I came back with a list for Paul Woodhouse, our service advisor, to work through. He helped identify even more touch ups that were needed. And Paul has only been with the company for 3 months and Kyle 1 week! Great work guys!
![Charlene Melton [Employee and Student Health Services]](https://lh3.googleusercontent.com/a-/ALV-UjU6ELGFOSekioblayPYHcdap4JAg3JPaAmxC6dCudcvRGyc7LI=s120-c-rp-mo-br100)
Charlene Melton [Employee and Student Health Services]
★★★★★
2 months ago
We went to NIRVC just to look without planning to buy at that time but WOW! The facility is amazing, the people are amazing, and the rig we chose is amazing! The process was very easy and everyone was patient. From day one our sales person, Kyle to trade in with Lee, financing with Eric, to pick up and walk through with Julio. The rig was beautifully detailed and so clean! Thank you for a great experience!
Firefighter Memorial Transport
★★★★★
a month ago
Ok Where do i begin. I have been a client at the North Las Vegas location of NIRVC. It has been a flawlessly amazing experience and continues to be so. Astro is the Valet Manager at this location. Astro has always made sure that he and his team provide A+ service with every transaction. My vehicles serve our fallen veterans and first responders and are always prepped and ready to go to serve our heroes upon my request. The team is always attentive and professional at every turn. There is such a sense or peace and security leaving my expensive vehicles there. I know that Astro and his team treat every customers vehicles as if they were their own. They have a very tight unit and it runs like a well oiled machine. Valet Manager Astro is an asset to NIRVC and his work ethic and professionalism should bring pride to the NIRVC brand. Congratulations! Sincerely, Efrain “Frank” Pizarro - Founder of Firefighter Memorial Transport
Stephanie Huseboe
★★★★★
3 months ago
NIRVC Las Vegas We had an outstanding experience recently at Las Vegas NIRVC. We had a minor break down with our Newmar Dutchstar. Even though it has a little age on it we felt it received as much care and concern as a newer rig. Everyone from sales to service treated us and our dog as friends. We had to spend a few days at the center waiting for parts. No worries. We were allowed to hook up to power and water. It was a much better place to stay than some places we have been :) Ryan our service writer was upfront with what was going to take place and what the cost would be. We enjoyed his friendly, personal service. Thank you, Ryan, you were awesome. Robert our service Tech listened carefully to our issues and addressed each one of them. He really went the extra mile to make us comfortable during our stay. His attention to detail for customer service was outstanding. We appreciate you. NIRVC has a really nice lounge to hang out and relax in, and you can take your dog with you. While we were lounging, we met Paul the GM who took time out of his busy day to have a nice long chat with us. He had so many great ideas and tips for us regarding our Newmar RV. We appreciated you sharing your knowledge and thoughts Paul, thank you. The Valet team is amazing. They move those rigs around with such confidence and care. It was an event each evening just watching them parade them into the building for the night. When we were fixed and ready to leave, we felt a little sad to leave our new friends. Not that we hope for another breakdown, but we will be back for sure to have more work done and keep our rig in tiptop shape. No one wants a break down. The whole NIRVC team made ours pretty painless, however.
Ray Kowalski
★★★★★
3 months ago
My wife Mandi and I recently purchased a beautiful 2018 Monaco Marquis 40L that was on consignment at the National Indoor RV Centers location in Las Vegas in October 2025. We could not be more impressed with the outstanding professionalism and customer-focused service we received throughout the entire process. From our sales consultant Jason, who patiently guided us with expertise and genuine care, to Eric in Finance, who made the closing seamless and transparent, every interaction exceeded our expectations. A special note of appreciation goes to Paul, the General Manager, whose exceptional leadership was evident in the smooth, well-run operation of the entire facility. His hands-on approach and commitment to excellence truly set the tone for the team and gave us complete confidence in our purchase. Thanks to the dedication of Jason, Eric, Paul, and the entire NIRVC Las Vegas staff, we were able to take delivery in time to travel to Louisiana and enjoy Thanksgiving with our family in our new coach. We are grateful for such a positive, high-integrity buying experience and happily recommend National Indoor RV Centers to anyone seeking a premium RV with white-glove service to match. Congratulations to Paul and the entire Las Vegas team on building and leading a truly first-class operation—we are proud to be part of the NIRVC family!
Rachelle Jorgensen
★★★★★
5 months ago
When we arrived here we were in a bad place. Richard was our Service advisor and was absolutely amazing. He worked hard to get us back up and going so we could get to our grandson!I wish we could take Webster our mechanic with us on the road what a knowledgable guy! This is an all star team. Yes we spent the night in the parking lot but they hocked us up to power and water. Thank you guys ! If we ever need service again I will look for a National Indoor RV first!
Sherry Schuerman
★★★★★
3 weeks ago
National Indoor RV Las Vegas gave us first class sales, financing and quality care during our new purchase. Our new motorhome was washed and ready for us to pick up, and they couldn’t have been nicer. Gary was our salesman and Lee also helped us with the sales side of things. Eric was our finance fella and did a wonderful job getting us a great rate. And Webster was so knowledgeable showing us how to operate everything on the coach! I would recommend these guys to anyone looking to purchase an rv. It’s indoors, super clean, and they have extremely helpful folks working there. Thank you guys!
Mackenzie Vandergeest
★★★★★
3 months ago
Eric Lamont was awesome during this experience! From California he took care of me and made sure I felt comfortable about everything! He gets after things when requested. He is busy man, but still prompt! I still felt important and taken care of! Thank you Eric! Thanks for following thru with your word! I am excited for my adventures to come! Meeting you was a huge part of this amazing experience of getting this van!
Michelle Wollmann
★★★★★
2 months ago
We are so happy with our purchase of a 2026 Tiffin Allegro Bus 40IP from NIRVC! Our experience began with Eric Lamont (our finance guy) and from the first contact he made us feel like family! He went above and beyond to make sure that every little detail was covered. Thank you so much Eric and NIRVC!!!
