Neue Auto LLC

Ivy Deleon

★★★★★

6 months ago

I found this place just by chance and I absolutely love the service.I love that they're honest.I appreciate that.They let me Check-in quickly with my busy schedule.I would recommend them highly .. I plan on continue my car service with them first long , is there there

Nick Wendrych

★☆☆☆☆

Edited 8 months ago

Don't waste your time, basic maintenance caused me a $6000 repair if I want to pass safety ever again. Took my older Hyundai Genesis in for some basic work - A/C leak check, transmission check, and brake light switch replacement. Got the vehicle back (some panels and vents still removed) with a huge warning on the dash for the emergency parking brake not being functional and some other features disabled as well. Mechanics asked that I take it to the Genesis Dealer for a diagnostic since they had more detailed troubleshooting information. Wanting to help get the repair done I took it in and was told that the Emergency Parking Brake Actuator was somehow bad and would have to be replaced which would cost more than $6,000. After bringing back all diagnostic info and Neue Auto getting a second look at the vehicle they confirmed that the Actuator would need to be replaced and it would be minimum $5K. I have no idea how the basic maintenance done could cause the parking Actuator to fail but here I am 5 months later with no good answers and $5K poorer. Overall shop and employees are solid but for the amount of time I've put into this situation and minimal attempts to resolve by Neue Auto I won't be going back.

Agaalofa Tauane

★★★★★

2 years ago

I recently had the pleasure of visiting Neue Auto LLC for some car repairs, and I must say that I was thoroughly impressed with their service. The team at Neue Auto LLC consists of honest mechanics who provided me with fair pricing and exceptional workmanship. They were transparent with their prices and ensured that I understood the details of the repairs and costs involved. One aspect that really stood out to me was their dedication to warranty integrity. They didn't cut corners or compromise on the quality of their work. The repairs were done with great attention to detail, ensuring that everything was functioning perfectly. Overall, I found Neue Auto LLC to be a trustworthy auto repair shop. Their honesty with prices and warranty integrity speak volumes about their dedication to customer satisfaction. I would highly recommend their services to anyone in need of reliable and skilled mechanics. Keep up the fantastic work, Neue Auto LLC!"

Ron Lovetri

★★★★★

a year ago

I have an older Toyota Sequoia. Check engine light and traction lights were illuminated. Searched for a mechanic with a great Google rating and found Neue. It was easy to make an appointment, received a quote within the first few hours of leaving the Sequoia, approved the fix and picked the Sequoia up the following day. It is running great. They performed the service quickly and for exactly their original quote, in fact, I received a first-time customer discount. Recommend without hesitation. A+ experience

Donovan Hutchinson

★★★★★

10 months ago

Went in for issues with my brakes thinking it just needed a brake bleed/flush or maybe a master cylinder. Turns out it needed new rear calipers which I wouldn’t have guessed myself. Also had some transmission issues and the guys there worked with me on that and were very knowledgeable and trustworthy. Highly recommend these guys.

Ralph Hon

★★★★★

a year ago

Excellent service and quality work at a reasonable price. The dealer recommended replacing the front and rear shock struts after 50k miles. I fell off the chair when I saw an almost $4k estimate. I decided to replace them myself because I could rent a lift on base. When I replaced the struts, I also replaced the stabilizer end links and the outer tie-rods. The work was done as planned, but the car made a thumping noise from the front left side when going over rough pavement. I spent hours troubleshooting. It was frustrating hours without being able to find what was wrong. I took the car to Neue Auto after reading good reviews from Google Maps. They found the problem with the wrong end links and replaced them. After replacing the end links the problem went away. The service was awesome with timely notifications of the problem, estimate, and status of repair. They even waived $180 for trouble shooting! Thank you Neue Auto. I will definitely use them again in the future.

Charles Wakeman

★★★★★

3 months ago

My experience was great from start to finish. Diagnosis was explained well and I feel was handled in a very professional manner.

Aure Kraemer

★★★★★

a year ago

I requested for a transmission fluid change. Gavin got back to me quickly. He was so prompt. Scheduling with him was easy. Working with Shayden at the front desk was pleasant. He was very honest, very courteous, very thorough, informative, and kind. The service was well priced. The mechanics did a wonderful job. My husband said, “Overall, this was the best experience at a mechanics shop I been to in a decade.” I highly recommend Neue Auto for your automotive needs.

Isaac S

★☆☆☆☆

11 months ago

The mechanics over there tried to rip me off. All that they needed to do was clear the code on the car because I previously replaced the engine coil for the second cylinder of my car and the engine light was on for that. I told them that previously my car was shaking at idle and it stopped after I replaced the coil and spark plug. If they actually listened to me they would have heard that I said the shaking and lack of acceleration stopped after I replaced the spark plug and coil. But I went to them to figure out why my engine light was on. They tried to charge me 1000 dollars to do a compression test for my vehicle when nothing was wrong. They also took 3 days to get to my car even though I already had an appointment. Don't waste your time with this auto shop.The car drives completely fine. They also never gave me back my bolts for my engine cover. I specifically gave the bolts to Shane at the front desk and if they looked in the car, they would've seen the bolts next to the engine cover. And I did ask them to loosen the oil filter because I was going to change the oil at the parking lot right when they gave me the keys. I tried to tell them I definitely was not going to drive when the filter was loose because that would be a hazard on them. I just would never recommend to go them. I ended up going to Oahu Autoshop instead and immediately they told me what was wrong. They told me I did not clear the code. And all I had to pay was $60 for the diagnostic fee.

Gina Karas

★★★★★

8 months ago

Love the folks at Neue Auto! They service my car as if it were their own at a fair price, they take the time to explain the charges and the repairs made, and they always do a little extra. I wouldn’t go anywhere else.

Debra Arabia

★★★★★

11 months ago

These guys are the BEST. So friendly, caring, and Professional. These three guys - Shayden, Gavin and Kaleo were so friendly and easy to talk to which really made me feel comfortable. From the first phone call with Shayden, he made me feel like their company will do their best to get the problem fixed. I felt like I was talking to my own son knowing he would do whatever it takes to make sure the job would be done with extra care. They kept me up to date on what was going on and what needed to be fixed and after when I picked my car up they explained everything they did and even showed me a picture of what they fixed which most mechanics would not do - at least the ones I have dealt with in the past . They also waited over 15 minutes for me to pick up my car on a Friday evening and were so very pleasant about it. So if you need to get your car repaired I definitely advise you to call NEUE AUTO REPAIR first because you won’t regret it. You will leave there happy and satisfied!!! Oh and one more thing - they offer a one-way ride either to or from their shop in Mapunapuna which for someone like myself who lives out in Wahiawa was extremely convenient and helpful knowing I didn't have to worry about inconveniencing someone to come and get me. So again, if you’re looking for an auto repair shop, call NEUE AUTO REPAIR. They really are professional Amazing!!!

Maverick Harper

★★★★★

2 years ago

Trustworthy, Affordable, and Fast auto repair shop. They knew exactly what needed to be done and quickly fixed my water pump without the “mechanics say you need this too” upsale line or pitch. We’ll be bringing our family cars to Neue anytime we need regular maintenance or repairs.

Ann Lee

★★★★★

3 months ago

The staff was quick to accept me as a walk-in during a holiday weekend. Communication was thorough, lead time was accurate, and very grateful for the quick turnaround. Thank you for a quick and easy process!

Daniel Vandiver

★★★★★

2 months ago

Incredibly professional and always quick to respond. Genuinely feel that they are looking out for your best interests. Great peace of mind having a mechanic you can trust.

chase brown

★★★★★

7 months ago

Neue Auto is my go-to mechanic, especially for my Turo fleet! They’re always reliable, honest, and quick to get the job done. Having multiple cars to maintain can be stressful, but they make it easy and hassle-free. Quality work every time and great communication — highly recommend them for anyone looking for a trustworthy shop!

Aryann Peralta

★★★★★

5 months ago

I had a great experience with NEUE Auto. Their response time was quick, and I was able to get scheduled right away. The service was kind and professional from start to finish. When I received the diagnosis call, Kaleo was very straightforward and transparent about the issue and recommendations for next steps. A small business that operates with great integrity. Would recommend NEUE Auto to friends and family.

Bekah Kaguni

★★★★★

a month ago

Top notch auto shop. We took our chevy equinox in thinking we were looking at a long time and big $. They had us out quick and under budget. Locally-owned shop with honest people. Trust em! You won't regret it.