About Business
NOVUS Glass of Colorado Springs is a leading Car Repair specialist serving the Colorado Springs, CO, Colorado Springs area. They provide a wide variety of solutions, including Auto glass shop, Glass repair service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 90 verified reviews, their reputation precedes them. As a locally-owned business in Colorado Springs, CO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Colorado Springs, CO.
Google Reviews
Scott Perry
★★
☆☆☆
3 months ago
Had my window replaced on my mini Cooper a couple years ago. Finding out now that clips were broken on the window trim. Rather than replace glue was used. Can’t get a hold of this company for service. Gave up trying.
Dillon Schrodt
★
☆☆☆☆
a year ago
I brought my car in the week of Thanksgiving for a new windshield. Not long after it was apparent a trim molding piece was loose and sticking up and flapping in the wind. So I bring the car back and they try to do a temporary ghetto fix with double sided tape. That also doesn’t work and so I brought my car back. Their website and Google maps say open on Mondays but when I show up a sign is taped on the door that says by appointment only. So then I call them and they say to come back the very next day. I do that and they’re no where to be found again. Finally they had ordered a new part that they would not confirm is an original part from my car manufacturer. And of course this part and the way it installed failed again within 24 hours. Now it’s the end of January and this has gone on too long. I’ve been there 5 times and they’re 0 for 3 fixing this part. They had to of caused internal damage to the mechanisms of my car. I had no other choice but to get the BBB involved at this point. Don’t come here - you can’t trust them. Not to mention they’ll overcharge you like crazy for window tint. I’d rather have my cracked windshield back than all the damage they’ve caused on my brand new car.
Kole Barnes
★★★★★
3 years ago
Excellent experience! Wonderful communication between business and customer, and phenomenal prices! We got a windshield replacement and lane departure system recalibration for under $600 out of pocket! (insurance didn't cover). They did an outstanding job and they were extremely kind. Great company!
Allison Catalano
★★★★★
2 years ago
NOVUS responded to my insurance claim within 2 min of me submitting it. Less than 24 hours later he was at my house to replace the windshield on my truck and driver window on my Jeep. He was professional, friendly and efficient. 100% recommend.
G Baby
★
☆☆☆☆
3 years ago
Horrible horrible horrible customer service. First time I called I explained to him I have a 1989 caprice Ls looking to get a Windshield installed immediately the person provided me with a quote for the amount of $290. I also called around to a few of the shops to get additional quotes. I receive calls far as low as $220 and it’s high as $300 with the shop and one other shop were the only shops that are willing to do the work same day. So I called the shop back and I asked if they could contact the boss to see if they could provide me with a better deal. The person said he would call me back never received a phone call back so I called them over 10 times. After realizing they weren’t gonna pick up my phone call I went to the shop. I walked in no one’s doing anything at all so the guy proceeds to come outside and check out my car before coming out he already started saying he hates doing older cars so he already was refusing my business before seeing my car. It’s just interesting to me why you have a business and you’re refusing customers for any reason Is unacceptable especially after you’ve already provided me with a quote and told me that she would do the work for me. Extremely bad business And even worst customer service still going to get the work done today but I will never bring any of my cars to this company and I own over six cars. I never recommend this business to nobody.
Nirettzy Velez
★★★★★
3 years ago
Had a bit of an issue yesterday with a rock coming from no where and cracked some glass on the drivers side. Got referred to these guys by one of my co workers and my insurance agency. Amazing!!!!!!! While I had to leave a message (I called a bit late), they returned my vm first thing the next day. Got me squared away before 11am, probably would been quicker if I didn’t stop by the office first. I highly recommend them for sure and I’ll be sending my clients their way as well.
Naomi McCaskey
★★★★★
9 years ago
Bill was referred to me by a friend. I already had an appointment to get my windshield replaced by a different company but figured I'd call him to get a quote. He charged far less than the other company and came to my house at no extra cost! I cancelled my other appointment and had Bill fix me windshield instead. He was incredibly friendly and informative! I recommend him to anyone looking for a reputable company!
CP Josh
★★★★★
4 years ago
I've had a few windshields replaced with novus. I'm really grateful for all their hard work and professionalism. Recently I had to come in for a chip repair and Bill did a great job getting me in on time and off to the rest of my day. They provide great value for their customers and I'm very grateful for your work
Michael Lamb
★★★★★
2 years ago
Fast and efficient service! Was able to get my windshield replaced the same day at a very fair price. The work was completed in under 30 minutes. Highly recommend Novus!
Bridget
★
☆☆☆☆
Edited a year ago
I went to them a year ago to replace my windshield. They were affordance and efficient I originally gave them a 5 star review from my first experience with them. My last two have been very annoying. About 7 months ago I went there to have a rear passenger window replaced called ahead of time made the appointment for a different day. I had to leave work early to go get the window replaced it’s a 30 min drive away and my appointment was in the afternoon I got there and the window didn’t come in and they told me to come back the next day so there goes an hour of my time when they could’ve called. It was frustrating that missed a half day of work and had to rearrange my plans with the family I had visiting it was frustrating but shit happens. Then today 12/30 I had an appointment at 10am for a windshield no one showed up called at 10:05 they said they would be there in 10-15 mins late cause of the high winds I left at 10:30 tried to call again no answer left a message and haven’t received a call back yet. No apologies or anything.
Jose Macias
★★★★★
4 years ago
The Novus staff is great! I cannot say enough good things about them. The windshield to my wife's car was replaced on time and at a reasonable price. The staff was patient and wonderful. I will not hesitate to use them in the future!
Cassava Crafts
★★★★★
9 months ago
Fantastic and polite service :). The replacement was completed much quicker than other companies projected, and I paid less even after adding a tip. Thank you!
Tobi
★★★★★
3 years ago
Absolutely LOVED this place! The staff was all SUPER sweet, nice, and extremely helpful. It was the lowest quote I could get on my windshield, and they still charged me less than the quote! They definitely went above and beyond in customer service, I would highly recommend this business!
Kelsey J.
★★★★★
6 years ago
My whole experience with Novus Glass was amazing. From getting a quick estimate response, to setting up an appointment with Aubrey, to getting my windshield repaired, I was really happy with my whole experience. Aubrey was so sweet and personable when we set up my appointment, she made the whole process easy by offering to send the guys out to repair my windshield while I worked. I work at a busy breakfast restaurant and Bill was so patient with me when he came in before and after repairing the windshield. He even came in to eat the next day with his wife and took the tape off my windshield for me. The care these employees put into their work was really refreshing. Bill and Aubrey can come in to my job any time and I will give them free pancakes. Lol Thanks Novus Glass for such a phenomenal and easy experience!
wildvines
★★★★★
4 years ago
This company is great!! The techs showed up on time, they were very polite, and professional. Easy process from start to finish. The woman that answered the phone was a big help in finding the exact windshield glass I needed for my Jeep. Highly recommend this company.
Shelina Millan
★★★★★
2 years ago
This is the type of business that puts customers first. Not only did they replace my windshield, but they went back and corrected the previous company caused. The staff was extremely knowledgeable and respectful throughout the process. I would definitely recommend getting all of your auto glass completed here. I know I will.
Gregory Wells
★★★★★
3 years ago
Man, these guys did such a great job I was so very happy! Not only did they get the job done in far less time that I've seen companies like Safelite do the job, they even removed from the old windshield stickers and put it on my new windshield!!!! I would have had to go through plenty of changes to get them replaced! I'm a big proponent for keeping small businesses alive and well and keeping that money in our own communities..... Companies just like Novus! I GUARANTEE THAT YOU WILL LOVE THEIR WORK AND THEIR CUSTOMER SERVICE!!!
derek smith
★★★★★
Edited 6 years ago
Excellent customer service! Gave em a call, Bill gave me the price, and I scheduled them right away. They were prompt and friendly. I had a service time window, of course, but Bill gave me heads up phone call to let me know they were on the way which was very convenient. Can't be a mobile service where they come to wherever you are. Great pricing!
Karen Bartleson
★★★★★
6 years ago
Great service. Best price in town. I highly recommend Novus Glass. My windshield had to be replaced. Novus was $100 less expensive than Safelite and they beat everyone else's estimates. Equally as important as price was their excellent service. They installed a new windshield in my driveway and did a great job. I'm a happy customer. :)
John H Gregory
★★★★★
5 years ago
We'd just come back from a road trip with a nice windshield chip but knew who to call. We'd used Novus Glass on previous occasions and (in sync with our auto insurance company) had them come out to our home again this time to do the repair. Bill has been great in the past, but this time they sent Ricky (spelling?) and he was equally fast, courteous and did an excellent job repairing the chip so that it's practically invisible. Thanks again, Novus and for anyone reading this review, WE CAN HIGHLY RECOMMEND. Two thumbs up!!
