NTB-National Tire & Battery

Laura Barnes

★★★★★

3 months ago

I called last minute to get in for a tire that kept going flat. They got me right in and fixed the problem. Everyone was nice and the price was right (free because I bought the tires there). It took a little longer than I would have liked, but it wasn't their fault, they had to wait for a part. Overall good experience.

Ella Higdon

★★★☆☆

Edited 4 months ago

Update: NTB put me in contact with the regional manager who went above and beyond to help with the rebate. I was able to get a partial amount, as the extra $100 is only if using a store credit card. Kudos to Keith for his help! I made my decision to buy my tires here based on price and earlier availability than other tire shops. The price communicated to me was with the advertised rebate offer, which as a college student, was the deciding factor. After getting home, I found out there was no rebate offer and I had been scammed. After calling back, the manager told me to "call Goodyear saying they might do something about the misinformation. Sorry." and then proceeded to hang up on me. While the original salesman was pleasant and the service was completed quickly and to satisfaction, I will never be giving my business to them again because of their inability to accurately determine cost. I believe businesses should be operating with integrity, and I cannot honestly say that NTB does.

Daniel Stefanisko

★★★★★

6 months ago

About a year ago, had all four tires done here which wasn’t a bad experience or price. Today we needed a patch in the tire since we found a screw in it. We booked online, drove over and were out within an hour. Jammie was very friendly and helpful. Just made the experience even better. Go see them!

McAnderson Properties

★☆☆☆☆

4 months ago

I took my car there (the Hagerstown store) to get new tires. While there, they insisted on installing a new tie rod for the front passenger-side. The process from start to finish took several more hours than they originally told me, but I was able to disregard due to the staff being so kind. Fast forward four months and my car suddenly stops in the middle of the road. When I got out, my two front tires were literally pointing toward each other. Thankfully, I was on a 30MPH road and not the interstate or the incident would have likely been deadly. I got the vehicle towed to the shop and they said the tie rod wasn't installed properly and the wheel essentially fell off. I needed to then pay for a new tie rod installation, a newly damaged axle and a rental car - at a cost of over $1,000 to me. I reported this on the NTB website, but I surprisingly received no response. I was hoping to get the situation rectified so I wouldn't have to spend my time leaving this review and following up via other means. I want NTB to refund me the cost of the work I needed done after their negligent service. I have the receipts.

Mr. S

★★★★★

2 months ago

It was a great experience with Amond and Christian. I had an emergency situation on my way into work, but luckily, they were close enough to hit up on my lunch break. They got me back in the road in way less time than I’d anticipated. Thank you, gentlemen!

Taylor M

★★★★★

3 months ago

I brought my new tires in to get them put on my car with balance and alignment. It was quick and easy. Good price and I was able to work because they have desks in there and free Wi-Fi.

Rodney Snyder

★★★★★

5 months ago

I called extremely last minute and spoke with Jamie* ( hope the spelling is correct ). I explained the situation on my son’s car and that I knew it was late but could they help me out in the event the issue got worse. Without hesitation, she told me to bring the car in. Got me fixed right up and out the door. She was excellent helping out in a pinch, and along with the staff I truly hope that whatever good things happen in life go towards them because they deserve it. Kindness goes along way. She was truly an angel this evening. Thank you Ms Jamie and staff.

Scott Toms

★★★★★

3 months ago

The staff were extremely courteous and helpful. I showed up without an appointment very close to a holiday and they worked me into their busy schedule. Free WiFi in the waiting allowed me to get some work done while I waited!

Dave March

★★☆☆☆

a month ago

Got a great deal on a set of tires, very happy with the tires, but was recommended front brakes with very underhanded tactics - with more than half the pad's life left - was told they were more than 80% worn. Probably won't return, even with a great deal on tires in the future, honesty is a quality i admire more than the money.

Stephen Michaels

★★☆☆☆

3 months ago

I have never been disappointed with the quality of work or the staff. However, if you schedule an appointment do not expect it to be true. With a busy schedule it is hard to squeeze in maintenance sometimes. I understand a slight delay as we are all human. But when scheduling an appointment I did expect over an hour of waiting before my car was even looked at. Update: almost 4 hours hours to replace 1 tire

J Bake (Bake. Bakerboy. J-bird)

★★★★★

3 months ago

Had a lot of work done. Cv axle both struts and absorbers. Oil change and they did a lot of other things like check my belt and made sure everything was up to par. Also got a 12000 mile warranty on the parts and they did me fair and got everything done under 1k which was a lot saved in my pocket. Thanks. God bless. Jesus loves u.

Tiffany Markuski

★★★★★

a month ago

I cannot say enough AMAZING things about this place! Jaime has taken care of us multiple times for our tire needs and has yet to disappoint! Today she got my SUV back in 10 min and my tire patched within 30 minutes! They then pulled my car right up to the front door because I had my 82 year old MIL with me. I pray that God blesses this business and Jamie for many years to come! Thank you NTB!

Arthur Peterson

★★★★★

3 weeks ago

Came in for tire change. From the moment I walked in, staff was prompt in acknowledgement and guidance of recommended additional services. Staff was extremely helpful, nice and informative. Exceptional customer service and experience from start to finish

Amanda Distefano

★★★★★

3 months ago

I’ve used this location twice now and both times the team at NTB Hagerstown exceeded my expectations. I got in for an appointment quickly and out with what I needed to get back on the roads quickly. I highly recommend this location. The prices are great in comparison to competitors. the staff are great, and the service is hassle free and highest quality. Thanks NTB Hagerstown!

Wayne Buoy

★★★★★

3 months ago

Pulled in expecting a whole thing… walked out patched up and smiling. The staff was friendly, easygoing, and actually acted like they wanted to help. A special call out to Martin. I watched him expertly greet and address concerns of all those walking in the door. He was thorough, educational, personable, and empathetic. Tire patch was quick, clean, and solid, no upsell circus, no drama. I was genuinely impressed with how smooth the whole experience was. If I ever pick up another nail (which feels inevitable at this point), I’m coming straight back.

Katieu

★★★★★

3 weeks ago

First time customer. Even though we arrived late, they were cautious and provided great customer services. Elijah ensured we got the tires and services we needed at great price. Because of that we are able to go on our trip with peace of mind.

R Scharmer

★★★★☆

3 months ago

First I have to praise Jamie who was so friendly and professional! She was fantastic! Amond, the manager was also great. Sadly, one of my wheel covers was broken during my tire rotation. That's the only reason this wasn't a five star review.