NTB-National Tire & Battery

Cydney Anderson

★★★★★

2 months ago

Ms. Rhe was amazing, from the moment she called me to confirm my appointment to the time I went to pick it up. She is super friendly, funny, and informative. A much needed positive light for a negative situation. I very much enjoyed my time, trusted that my car was getting the best care, and I was not getting the shitty end of the stick. I would definitely bring my car back to this location especially if I get to interact with such a positive, funny, nice, employee.

Valerie Kramer

★☆☆☆☆

a month ago

Couldn't be worse. I bought four brand new tires (higher level). I was quoted one price from the central service and the actual price was significantly higher. In fact the price on my quote ended up being higher than the price on their own website!! They did match their website. When I went in to get the tires put on and they didn't have them and I had to come back the next day. They said they could inspect the car when I came back the next day - then the next day they said they couldn't. When they were all done putting the tires on they said they called to say they couldn't align them so I had to go somewhere else to get them aligned which of course I paid much more because you get a discount on the alignment if you buy the tires. All I know I spent hundreds more because I went to NTB and had much aggravation and 2 additional trips - have to fight now to get the $80 rebate I was supposed to get. Incredibly unethical business practices. Central call center quotes things that are not respected. Local store does not do what they say. Worst car experience ever. Abner was the central reps of salesperson who misrepresented most everything he told me.

Angela Y

★★★★★

a month ago

Made an appt for an oil change, but they were also able to replace a tire. I waited for my vehicle, and as quoted, I was out in 90 minutes. Helpful suggestions for maintenance, and didnt sell me things I didnt need. Have been using this place for several years, and will continue to return.

Aspen Taylor

★★★★★

3 months ago

Mike was so helpful and understanding. As someone that doesn't know much about cars I tend to get nervous going to get work done and getting scammed. But Mike educated me and was very kind when I would ask questions. He gave me an amazing deal. So grateful, could not recommend him enough.

Jennifer Kelly

★★★★★

a year ago

I had a great experience at NTB on Penn Ave. Everyone at this location was so polite and helpful. They were able to evaluate my tire soon after arriving and made repairs which saved me so much time and money. So grateful for their help. Especially Zack. He is so knowledgeable, took the time to explain things. He found a solution for me that I doubt others would have taken the time to do elsewhere. So grateful I chose this NTB location today!!

Kristen C

★★★★★

a month ago

Needed snow tires for my little hybrid after the recent storms. Everyone I talked to was super helpful and friendly (Mike, Rhi, Pamela) even after I ordered the wrong tire size online and they were slammed. Mike was especially helpful and buttered me up by telling me I looked younger than I am. It helps 😄 Only thing I will critique is the online booking system. Stock dates for specific tires were not at all accurate. I'd recommend calling the store and confirming availability of specific tires before making an appointment. Hope those guys in the shop get a nice lunch! They deserve it.

Kate Semple

★★★★★

3 months ago

I’ve gone to this NTB location twice recently, once for a planned appointment and again today for a surprise issue. Each time I had great experiences with Mike and Rhee, who were both communicative and kind, and super helpful. They got me in and out in record time today, despite being super busy and having to order in 2 parts to complete the job.

Andrew Poon

★★★★★

4 months ago

I made an appointment but there was a miscommunication and I showed up a day early. Mike was completely booked for the day but was generous enough to squeeze me in in a very timely manner and was still able to get my flat tire fixed. He helped me figure out exactly what tire I needed and was helpful throughout the whole process.

Rachel

★★★★★

4 months ago

I had a terrific experience. All the employees were super nice especially the manager, Mike. I’m a college student and came in just to get my tires fixed. They explained everything clearly, gave me all the info I needed, and made sure I understood what was going on. The service was quick, friendly, and honest, which I really appreciated. Definitely recommend this place to anyone, especially other students looking for reliable service!

Sophia Tan

★★★★★

3 months ago

We got a flat tire from a storm drain on Penn Ave and happened to pull over into NTB’s parking lot. Mike and his team got to work despite the fact they were closing in ~20 minutes. They replaced my tire, and we were out of there in 45 minutes. They were very professional and friendly; we’d highly recommend this location! Thank you Mike!

Lijah James

★★★★★

3 weeks ago

Mike was so amazing, I’m not from the area but had a flat tire and needed a new one, got me in and out in less than a hour.. without an appointment. Thank you!!!!

M H

★★★★★

2 weeks ago

Had a flat tire and was able to get service the next day on short notice despite how busy they were. Hard working team at this location!

Brian Smith

★★★★★

4 months ago

Mike was incredibly friendly and provided great service. I came in with a potential battery problem with aging car. Mike and his coworker determined that there was no issue with the battery or the alternator. He gave me some additional tips and sent me on my way without charging me anything!

Jake Millward

★★★★★

6 months ago

The staff is incredibly friendly and personable. Mike was very kind and helpful and got me in really quickly on fairly short notice for a tire repair even though I was about 30 minutes early for my appointment. I definitely recommend!

Steven Kohane

★★★☆☆

a month ago

Booked online replacement of 4 tires at 11am. When I arrived at 10:30am, I was told that the online system doesn't communicate with their actual schedule and they were actually booked. To their credit, they still serviced me that day but it took all day - car was finished at 4:55 p.m. After I drove off the lot, I noticed that the tire pressures were all different: 30, 31, 36, 38. I would have driven right back to have it fixed but I know the location closes at 5pm on the day I was there.

Michelle

★★★★★

2 months ago

NTB was recommended to me by a trusted colleague the first time I had a flat. I’ve gone here ever since for a second flat and most recently a tire repair. 10/10 service. Mike was wonderful and got me in and out in an hour despite their heavy workload. Thanks, again!

Ricky Grapes

★★★★★

3 months ago

Came in with a flat Dude quoted me a price got me in and out of there in 15 minutes. Very helpful balanced, brand new tire on n off the rim, the whole thing, good price really good service.! Ask for Mike if you’re able.