Reviews
Joseph Jack (Joe Jack)
Knowledge is a must for auto parts stores - and these guys know their stuff ! I was impressed that all the front counter employees managed to take phone questions, while helping at the counter at the same time, and also at the checkout register for showroom purchases.. Very impressive. They assisted behind the counter as well as on the product showroom. They will even hold an item if you call in - which they did for me as the serpentine belt i needed was the last in stock ( which guaranteed i would get the belt ). They help the pro and first timers all the same. Definitely going here for all my parts and questions.
★★★★★ 5 years ago
Stephanie ZINN
Well I'll just say what happened and you can decide for yourself. I went in to buy a tire plug. I was with an eighty four year old gentleman....As we entered the store, the woman behind the counter looked at us but didn't say anything. The man behind the counter was smiling like a wolf at the customer at his register, who was Very Upset. I mean frustrated, red-faced, incredulous, that they wouldn't work with him on his warranteed battery. The employee said, " Oh, I agree with you 100%, but I dont know what the other employee promised you or if somthings wrong with your car..might not be our battery at all.... ".etc.etc. Meanwhile, we found our own way around and located the desired product( it took some time, mind you). The angry customer had stomped out the door and just left his new defective battery, receipt, and items on the counter. We waited there with no one in front of us and finally the woman gave the " I can help you" arm motion ,But did she speak or I daresay smile? Absolutely not. Not even to the little little old man with me. She rang us up for 21$ as I simultaneously took a call from my tire repairing friend, who said, " You're at o'rileys." I already bought a tire repair plug kit and fixed your tire. How much was the just bought? The one I got was $6.50". (mine was 3x more expensive!!) I hung up and as the silent woman wordlessly handed me my change and receipt, I said " I need to return this. I have a receipt. " The elderly man with me Laughed. I laughed. The lady just stared. She had heard the whole conversation anyway. And It's probably somewhat relevant to mention this 84 yr old man ran his own auto business for 50 yrs here in town called HYFY MUFFLER. The woman finally spoke after a big sigh. " I'll need your phone number, I guess." Lee and I looked at each other. She does talk! So I suppose That's probably enough recap for you. I will add that we definitely had a customer service conversation in my car on the way home. It began with Lee saying "Back in My Day...."
★☆☆☆☆ a year ago
Kelly Carey
My dad and I went here to get a battery for my Jeep and Cynthia helped us out. She was great - very knowledgeable, helpful, and professional. She installed the battery, and checked the starter and alternator, all in the summer heat. Thank you!!
★★★★★ a year ago
Dave Main
I bought new wiper blades and they installed a little differently than the ones I had on. Sam came out and expertly installed them on my truck. Excellent service and very friendly.
★★★★★ a year ago
haze page
My sister and I had the pleasure of running into Luis on Saturday while trying to get to Southern California for Christmas. Our check engine light came on and we had to stop at several shops to try and get a diagnosis (especially difficult on a weekend). He provided the free check engine diagnostic but then went above and beyond to help us out! We had an issue with our cylinder 3 spark plug and after he contacted several friends in hopes to get us some help with replacing it with no luck he decided to do it himself!! He assisted us in buying the needed part then when he got off of work he happily came out and replaced the problem spark plug. He even assisted us with putting more oil in our tank! We truly cannot thank him enough for helping us get home.
★★★★★ a year ago
Brad Colbert
Helpful guys at the desk and pretty quick as well
★★★★☆ a month ago
Ryan Daniel
The service here is horrible literally spoke with another oreilly branch location on norte dame blvd who gave me a part # and let me know to call them they have it in stock since its closer to my house and apparently these guys dont have it and the part they have is allegedly $40 more then the other store. Guy on the phone made it seem like it was a big deal. Get better ppl with greater customer service because this location is terrible
★☆☆☆☆ 10 months ago
DiOneKingLez pray4isreal
Not all workers are the same Luis is the MAN at the mangrove location. Talked to 4 ppl and he was the only one that got what I needed done. Superb customer service skills. Keep him at all costs O Riley
★★★★★ 10 months ago
Candice La sorella
Juan & Danny went above and beyond to help my partner and I out. Made our experience amazing. Highly recommend this location!
★★★★★ 7 months ago
Roy Biv
Joe and everyone else there are great. They are always helpful, knowledgeable, and friendly. Warranty service is the best in the auto parts business. I highly recommend, not just O'Reilly in general, but this specific store.
★★★★★ 11 months ago
Hue Nelson
Friendly staff that will help you find what your needing.
★★★★★ a month ago
Bonez N Gabby
Clean store, and they had our part! Auto Zone and others didn't and would have to order it and it was twice the amount of O'Reilly's. Craig was friendly and knowledgeable Thank you so much! And don't forget, bring your military ID for a discount
★★★★★ a year ago
Pete Monceau
They always get the right part at a good price and lend tools if you need to.
★★★★★ 2 months ago
C S Bergh
Jason from the Chico, Ca on Mangrove. As far as I am concerned would give six stars! Helped us out , spur of the moment, AWESOME!!!
★★★★★ Edited a month ago
Heather Blu
Very helpful. Even called ahead of time and had items on hold at the counter ready for me! Very friendly staff
★★★★★ a month ago
Lesa Chandley
Angel was great! Helpful, knowledgeable, and very polite! He took the time to do a little extra research regarding the battery issue my jeep is having. He even let me put him on speaker so my husband could hear all of the info! I’ll be back for sure!
★★★★★ 6 months ago
Tim Holt
Just had a wonderful experience at the Cohasset branch!! The guys are super helpful!!! 10 out of 10 only auto parts store in town for me!
★★★★★ 3 months ago
Desiree Gomez
They are really helpful at the O'Reilly's on Mangrove Ave in Chico California. They showed me the codes that my car was kicking out and gave me a printout. They also explained what is affected by said codes.
★★★★★ 2 months ago
Samantha Line
Jason went above and beyond to help me one morning. I had both passenger headlight and taillight bulbs out and not only did he help me find the bulbs I needed, he quickly changed them out for me too. Thank you so much! You saved me an hour of trying to figure it out myself.
★★★★★ 3 months ago
Nicole Hanson
Angel was so great. He totally helped me with my battery and gave me all the information I needed to get my car fixed. I would highly recommend This auto parts store. Thanks so much, Angell
★★★★★ 2 months ago
