O'Reilly Auto Parts

Andres Torrez

★★★★☆

4 years ago

If you hire new people make sure you train them properly, I ask a person something, she was stuck in something and first gimme attitude maybe because I ask a question and she just toll me the instructions are inside the box, so I went to a second person and she was more helpful, she wasn't sure and was polite to say I want to ask first and let you know about I was buying, she take the time and look for answers for me not like the first employee.

Elizabeth Hiatt

★★★★★

7 months ago

Employees were knowledgeable and helpful.

Leo

★★★★★

4 years ago

I gave them 5 stars because the manager at O'Reilly had confidence that his brand for the camshaft sensor would work. I was hesitant and what do you know it fixed my car start up issue!!! I was frustrated from wasting so much money and time buying parts from autozone. The "Camshaft Sensor" wasn't compatible for whatever reason.Just shows you how good quality their parts are. #AutoZone Sucks Thank you O'Reilly

Jessica Cortez

★☆☆☆☆

9 years ago

If I could give this store zero stars i would ! Terrible customer service my husband went in to buy a battery and the guy did not try to install it even though it is free ! He lied to him and told him he was alone but yet there was another employee there with him. My husband asked him what about that guy and Frank because that is his name negatively responded if he wanted to complain to call coorperate to give them more hours ?! Worse experience ever!!!!!!

Andrews Lovera

★★★☆☆

a year ago

Good customer service when the team gets involved. Info each other for customer satisfaction. Thanks

Johnny F

★★★★★

Edited 2 years ago

**went in here today and the crew here has yet to let me down, time after time i go in here and they always help me get the problem figured out and end up saving me money. In hard times like these every bit helps. Thanks again**Had a battery fail, went in thinking it was going to be a pain to handle but the process was easy and fast. The manager knows how to operate and got things done and made my week with this battery. Awesome customer service

Peet Jason

★☆☆☆☆

2 years ago

If you want help this isn’t the place. Osbaldo one of the enployees there was probably the rudest people I’ve dealt with the whole interaction was very tense and it felt like I was being talked down to. Got what I needed done but it felt like I was just being stared down no disrespect to oreilys but he needs to be talked to

Danny Perez

★☆☆☆☆

a month ago

Playing kids games.

Mario Guzman

★★★★★

4 years ago

I went here looking for something to remove hard water spots on my mirrors and here are the before and after pictures.

Nezz 7117

★☆☆☆☆

4 years ago

I am so disgusted and upset the owner older gentleman was sooo dam racist. We needed a jumpstart for my motorcycle he claimed he didn't have one I asked him if I could purchase one and return he continued to say he couldn't sell me one it was against the store policy. I was so upset and he say you need to calm down I don't want any trouble with your kind of people!🤬

Gerardo Preciado

★★★★★

a year ago

150% Customer Satisfaction by William and Mr. Oswaldo, because of their customer service-driven judgment, they went the extra mile for a situation where good faith and good will tested us all, even me as a customer. When a manager makes the customer feel like a human being,  corporate should be happy because this branch is run by great people that supportive of the community. I'm very grateful for their empathetic support.

Linda Sanchez

★☆☆☆☆

a year ago

I am only giving a review of the service I did not get from the employee sitting at the cashier/counter. I asked where I can find a certain item and which one he recommends for me to use. All he said it's in aisle so in so (Can't remember)On the right side. So instead of him getting up to help me he just sat there and didn't move a muscle. I always go to O'Reilly because my son use to work at the buena park locations for many years. I live in Artesia so I would go to my local stores her in cerritos or norwalk. I still call my son ask him for help. He sends me a picture of what I need and tells me to ask anyone at the store and they would be happy to help you out. Of course, they always are very helpful. Now. Don't get me wrong. I totally understand if it was busy. I would go look for item myself and if I can't find it then I would patiently wait for help. However, I was the only person in there at the time. The employee didn't move. I don't even think he cared. But oh well. This was the first time, I recieved horrible service. The day I was there was on 3/18/25 @12:39 pm employee Osbaldo. I will not be going there again. My son was so disappointed when I told him that happened.

Robert Zambrano

★★★★★

4 months ago

Good service came in almost before closing time fit helped last min

Linei Fonseca

★☆☆☆☆

4 months ago

Worst store "Manager", Osbaldo. Requested info and had the worst attitude. If you dont like customer service, please find a different job.

Franck Sotehlo

★★★★☆

5 months ago

Just something to improve their service: They only deliver to commercial business accounts. They should also consider roadside service for a fee. I'm stuck here in need of engine oil but they don't deliver.

Roxanne Pulido-Alvarado

★★★★★

4 months ago

The customer service was excellent in helping test, purchasing, & changing out my battery! I may misspell the names, but Osbaldo & Isaiah were knowledgeable, helpful, & offered timely service. Thank you!

Frankie Pinedo

★☆☆☆☆

4 months ago

This is a really unprofessional and inconsistent auto parts store. I've had experienced Terrible customer service in the past and I keep coming back to give them more chances and I am no longer doing business here. The employeess are very lazy and always supply minimal effort, I was waiting in line and I overheard two employees gossiping negatively about another employee which is very unprofessional and demoralizing. Subhuman culture is not to be tolerated and should frowned upon. They have bad attitudes and seem like they don't like money or customers, I hold my composure because I like to stay out of trouble. If they don't like retail they should switch fields because they are not shining examples. I have customer service experience and working in a small location is the least of their problems.