Pioneer Automotive

Rick Aldana

★☆☆☆☆

a year ago

I took my 1990 Honda Civic Wagon here for an alignment. Made sure I told him the guy it was modified with a sports suspension. This means I could align the back tires too now. He couldn't do it that day, so we agreed I'd come back and be his first customer the following Friday morning. That Friday, he had his staff do the alignment. When I paid, he said it would be extra because of the time it took to align the front and the rear. The very same day, I came back because the car was pulling hard right. It appeared that they aligned it to the horn button NRG logo and NOT by centering the actual wheel. Again, I had to come back and be the first customer. When the staff member looked at it, they said it had a powersteering fluid leak and wouldn't re-align it. It's a 34 year old 1990 Honda.... of course it has a leak. That leak was there before they even touched it the first time and they never said anything to me then. Fast forward... now my tire is bald, and I had to have it realigned. Don't go to this shop.... it wasted my time... money and destroyed my tire completely. Bad business. Response to owners response: I was never offered tires, and that is ok because I came in for an alignment, not tires. My tire had wear due to camber, that's why I needed the alignment smdh. Was it new... no and I never said it was but it was useable. Even then, with my tire having pre-existing wear... that doesn't take away from the fact that I paid for an alignment that I didn't get. Rather then spend your time arguing with customers online you should just tell your staff to do what the customer paid for.

Emilio Chavarria

★★★★★

a year ago

Dude this place is a hidden gem!! I found these guys on offer up because they have the best deals in town. I went in for 4 new tires and I was able to get an oil change too. The guys were very helpful and very informative about my car. I will be coming back for sure. And I definitely recommend it. Come by if you want to save money and want quality service.

Melissa Read

★★★★★

9 months ago

I needed a A/C recharge and Pioneer Automotive went above and beyond helping me out. My A/C works great it gets so cold in my car and starts working fast. The employees here are so experienced and professional. Will be going here for my car maintenance and I recommend to anyone who needs car services.

Patricia Scott

★★★★☆

3 years ago

I had some difficulty finding it, but glad I did. Seemed like every light on my dash lit up and I was really thinking this has to be bad news. Went in and my car was looked at right away. The mechanic reset some things and I need a new seat belt. He went out of his way to find me one. Was surprised at the cost and very happy. Recommend this place highly.

Cubi Nguyen

★★★★★

3 years ago

Great place! Everything from customer service to pricing. Ivan (the owner) is the one to go to! He's very personable and honest. I have made this place my go-to-place for tires and more. I highly recommend this place!

Droid Max

★★★★★

4 months ago

Amazing prices and service, I highly recommend this shop.

Mello Gello

★★☆☆☆

10 months ago

Two stars because i recently bought tires here for one car and the vehicle drives fine besides the tire pressure on all tires were all different. The second car i brought in i got new tires and alignment. Well after driving home the same day. The vehicle darted all over the freeway and the wheels bounced like crazy over 60. With tire pressure front left 32psi, rear left 42pdi, front right 49psi, and rear right 49psi. I came in for a second time to get it resolved. Rebalance the tires and two tires were off and they put more weight. Then alignment, well they don't know how to use the machine... I caught them this time and they just eye balled the sides of my tires and messed with the tie rods then took it off the lift and drove off. They did this three times. I was told my tie rod ends have play. The first time i was told that i have a bent tie rod. Now being a tech myself, my tie rods are fine. My car drove in fine and came out worse. The second EYE BALLED Alignment was even worse. The steering wheel tilted to the right and the car pulled to the left with wheel hop. This pisses me off because i wasn't even an ass to these guys and i waited there for their service to be done and said thank you every time.

mark ro

★★★★★

a year ago

Pioneer Automotive has the best prices in this area, especially with alignment. I got the alignment, brake pads and rotors(for the front), along with a new axle because I had an oil leak. I have checked everywhere around this neighborhood and there isn't a place that provides you with the same type of customer service and pricing that this place gives. I recommend this place over every other shop near here. Great pricing. Great service.

Jair Martinez Martinez

★★★★★

a year ago

Came for some tires and got a wheel alignment, BEST DEALS IN NORWALK, got quotes at American Tires and Discount tires and were charging me 2x the price! Ivan is very reasonable and knows his stuff, as soon as they finished my tires, they did my alignment and was back on the road, id definitely come back for brakes or anything my car needs!

Rosalie “What Are You, A Cop?” Oak

★★★★★

2 years ago

The mechanics are super friendly, and helped me out in a tight spot. They were able to get my car repaired in only a couple days at a reasonable price, and I wasn't worried about being ripped off. Lastly and most importantly, I felt very safe and respected there as a female-presenting person.

Max “Timber” Zarco

★★★★★

Edited a year ago

Great service,treat it well. Reasonable prices. Balancing alignment great. No complaints. Thank you Ivan for your service. 12/24/24

Vic C

★☆☆☆☆

2 years ago

Horrible place to visit. Safe yourself your time and money and don't come to this place. Extremely rude people working here. I was trying to get some tires for my car and went I asked for the price they were trying to double the price . One tire for 200 dollars you gotta be kidding me! My Honda car has a small tire there is no damn way that one tire goes for 200 when I had gotten them at a different shop for 65 each!! Take your business somewhere else!!

Jesus Chavando

★☆☆☆☆

a year ago

Went in for an alignment told me to wait for 20 min I waited because they said they had to finish a truck real quick so they could put my car in the alignment rack. 20 min go by and the truck hasn’t been touched. Terrible shop. Don’t come if u don’t want your time wasted

Narinder Kumar

★★★★★

2 years ago

Great customer service and great work that they have done on my car and Ivan provided the service as he promised. Hands down best place in town it’s hidden never knew their location until I did my research online. Thanks Ivan and his crew.

PS PARK

★★★★★

6 years ago

Excellent service. Excellent price. Very dependable mechanics and looks after customers. They honor their work and give an extended care. They can fix any condition and know the problem quickly. Excellent place to know if you own any car.

Joshua Pak

★★★★★

3 years ago

Mr. Choe is the most honest and trustworthy person that I have ever known. It is the best place to fix any of your auto repair needs at a super reasonable cost. Love this place and people who work here. Two Thumbs Up. I have been coming here for over 30 years.

Kelly Shim Hwang

★★★★★

8 years ago

My family has been coming here for past 25 + years. Great service and Really inexpensive! The owner is such a great person. Always willing to help. Best to make appointment since there are always people in line due to his great service. Highly recommend this place.