O'Reilly Auto Parts

BakedZitii

★★★★★

7 years ago

O'Reilly Auto parts has always had most of everything I need if not they can order it. As well as having very competitive prices and a good customer service history with me personally over the past years I would not hesitate to recommend this facility or chain to anybody who is in seek of anything from simple help to parts that you may need. Also sorry for the run-on sentence it was voice to text

Bill Norris

★★★★☆

a year ago

Prices are a little more than Auto Zone but u get a better brand. Experience in Auto Mechanics lacks at both. For us weekend warriors best to Youtube or ask. Professional before undertaking work. FYI

Paloma Mendez

★☆☆☆☆

a year ago

Why you guy’s have kids working in your store I asked for a question and they looked at each other and laughed making me look stupid I was so embarrassed never have I looked and felt so humiliated in my life I asked for help because I don’t know I am a women you guy’s should start hiring more professional with really passionate about helping others with out making them feel dumb this kids have no respect for others you need more people that are more family oriented thank you 🙏

Kate Elizabeth

★★★★★

4 years ago

Had a great experience shopping at O'Reilly's today! Michael was incredibly helpful and provided great customer service. Michael. assisted me in selecting the correct oil and filter, he even pointed out a sale!! Great service, will definitely be back :)

Taylor Brooks

★★★★★

5 years ago

Best price I found for my replacement battery and the only store to have it in stock in all of Simi Valley. Amazing help and best customer service I have ever received in any store! Jeffery was a huge help and knew his stuff! Thank you for saving the day!

Audrie Radenbaugh

★☆☆☆☆

2 years ago

After being accused of trying to return a headlight that wasnt what i was sold and the "driver" saying that he would not do the return WITH a proper receipt, i was told to ask the manager. He then just stood around while we had to ask every person that walked by us if they were the manager. Talk about not going beyond his job description. Then why be behind the counter acting as if you are someone who works there instead of an uber driver?? Ive never been so disrespected and treated so poorly by a retail establishment before. Obviously, they care nothing of customer service, little of customer retention and more of making sure they are paid to do as little as possible. I was trying to return a $100 bulb, that was the wrong one for my car. Not a $10,000 engine. But acted as if we were trying to bankrupt the company with that measley $100 return. Perhaps if the emplyees spent an equal time trying to make.customers happy rather than trying to ruin our day, $100 wouldn't cause their paychecks to bounce. They Refused to do anything for us. Acted as if we were supposed to know exactly what the alternatives to an exchange were, when we asked how much is the correct bulb, the response was "it depends" then stared at us blankly. No looking it up on their computer or anything. Make sure you are able to google everything you need answers for when going to this store, because thats what i was told to do when i asked for a copy of their return policy as well. The only way i would ever return to this store would be if there were all new staff. I would never waste my time on complaining about useless, lazy, overpaid staff; however, after how disgusted i am over this expierence, i will be forwarding this to their corporate offices. Maybe some customer training or a new job is what these employees need.

Isabella Caballero

★★★★★

a year ago

I came to this location a couple of weeks ago to get a brake light bulb replaced and the staff was professional and friendly. I initially went to a location up the road from this location after reading online that O’Reilly does free bulb installation with the purchase of their bulbs. I was able to purchase the bulbs but they said that they would not replace the bulb as they do not do brake lights, only headlights. I called ahead to this location after I had already purchased the bulbs and they said that they would be able to help me out. Thank you to Luis! You all saved me a lot of time, money, and stress! Great customer service at this location.

Laurie Peachey

★★★★★

a year ago

I visited the store on 9/2 and the staff was kind, professional and helpful. Daniel went out of his way and helped me and replace the air filter that I purchased for my vehicle. His assistance saved me $65 that I was quoted at the establishment that services my vehicle. I am grateful and thankful for his willingness to help.

David Morales

★★★★☆

3 weeks ago

Got exactly what I needed and it was almost free thanks to a coupon!

Robert Dellvon

★★★★★

11 months ago

Thank you to Louis! My wife came in today for FOB batteries. Louis, helped my wife with replacing the battery in her FOB. Then he assisted her with a car battery replacement. He was honest and forthcoming with her and did not try to up-sell her. Finally he made a suggestion on the best product to clean the seats in her car. Again he was honest and did not try to sell her the most expensive product. Thank you Louis for helping my wife today.

jose molina

★★★★★

6 months ago

Great place to shop for parts everyone there is very helpful and all my needs were fulfilled. The employees there are very kind people.

Josue Arroyo

★☆☆☆☆

7 months ago

false advertising! they state and say they'll price match any competitor. even online sites. this had started in 2018 fast forward to now all of a sudden, they have stopped price matching online competitors. this doesn't put them in a good position because they don't have a start and stop date posted on their policy it just abruptly changed in 2023 to local auto parts stores. and did not let their consumers know and or have it as a warning that they do not price match online competitors/stores. AutoZone also has the same issue and so do other franchises. POINT HERE IS DONT KEEP FALSE ADVERTISING AND WHEN A CUSTOMER CALLS IN AND ASKS IF YOU PRICE MATCH ROCKAUTO DO NOT SAY "YES" BECAUSE IS A WASTE OF TIME WHEN THE PERSON DRIVES TO THE STORE TO GET WHAT THEY GOTTEN TOLD THROUGH THE PHONE AND THEN THE IN PERSON WORKER SAYS "NO WE DONT PRICE MATCH" ITS ALL "HE SAID, SHE SAID, THEY SAID" UNPROFESSIONAL

Richard Sanchez

★★★★★

5 months ago

I went in this morning to replace my windshield wipers on my Lexus. Miguel greeted and helped me. He installed them for me very quickly. I really appreciate Miguel and all his help and recommendations. Thank you so much, Miguel.

BS Fix & Repair

★★★★★

4 months ago

Really great O’Reilly location. They’re open late, which helps a lot, and the staff here is amazing — friendly, quick, and they always know what they’re doing. Found everything I needed without any problems. Excellent service every time!

Danielle Russell

★★★★★

3 months ago

Came in needing to figure out what was wrong with my headlights. Gorge helped me assess the problem, pick the right headlights and helped with installation. He saved me so much time and money. Thank you. Great store with helpful staff.

Bekbolot Duishobaev

★★★★★

4 months ago

Great store! They were the only place that had the motor oil I needed, and they helped me pick the right filter too. Staff is super friendly, helpful, and really knows their stuff. Prices are good and the service is top-notch. Highly recommend!

Freddy Rodriguez

★★★★★

3 weeks ago

I came to this location looking for a new car battery and I was treated superbly by Miguel. He was charismatic, knew exactly what to do, and helped changed my battery. He helped me so much and I appreciate his kindness. Would 100% come back and recommend this location.