O'Reilly Auto Parts

Nick Hodges

★☆☆☆☆

a month ago

Terrible customer service. I went in last week to have a battery replaced under warranty. The store manager, Eki, assisted me. He tested the battery, confirmed it was bad, and started the warranty process. He then asked whether my car had been recoded the last time the battery was replaced. I told him I wasn’t sure. He explained that since we didn’t know if the car had been recoded—and because they don’t have the tools to recode vehicles—he would not install the new battery and told me I would have to do it myself. I informed him that the location where I originally purchased the battery installed it without any issue and never mentioned this liability. He dismissed that, said it had nothing to do with him, handed me a cart of tools, and essentially told me “good luck.” I then called the original store, explained the situation, and asked if they would install the battery if I came back. They said they would, but since the warranty process had already been completed at this location, the battery had to be installed there. They contacted Eki directly and asked him to complete the installation. Eki came back out and said he would walk me through the installation but still wouldn’t do it himself. After some back and forth, he finally agreed to install it. During the installation, however, he had to go back into the store twice to get additional tools needed to finish the job. Afterward, I asked what I could do to avoid this situation in the future. He eventually told me that they will never be able to install a battery in my car because of the type of vehicle I have—regardless of whether it’s recoded or not. If that’s the case, why ask about recoding in the first place? Sending a customer out to install a battery themselves without providing the necessary tools, combined with poor communication and inconsistency, shows a lack of care and professionalism. This is not how you treat a returning customer. I hope some accountability comes from this experience. Take care of your customers.

Carlos Upshaw

★★★★☆

3 months ago

Great customer service, but their system sucks. 1 piece out of a 5 piece order didn't come on, and they had to cancel the whole online order that was paid for, pay again, and wait for a refund from the order that was canceled. Smh. Must be a system made and managed by old people

Heather Bennett

★★★★★

5 months ago

The customer service rep in the store was on older gentleman. He was incredibly helpful and polite. I had stopped at Autozone first where they were very rude. The customer service at O’Reileys far surpasses that elsewhere!

Johnny R

★★★★★

3 weeks ago

Eki was very helpful and got me in and out really quick answered all my questions and got me squared off thank you Eki

Claudia Walton

★★★★★

a year ago

After Milton, O'Reilly Auto Parts was the only store open and provided all we needed for our generator. The staff were wonderful - knowledgeable and accommodating. I had to return several times to get additional items and realized that OREILLY is now my Go To store. Love them and appreciate each of the staff very much! 💕

GOLD and Sport Cards

★★★★★

2 months ago

Knowledgeable customer awareness these guys and girls were incredible the day I walked in there, new absolutely everything about the brake system and the transmission it was incredible

Jennie Lippiello

★★★★★

6 months ago

I was attended to as soon as I entered the store. I needed a new license plate mounted on my car, and I was able to get what I needed and was also helped securing the plate to my car. I had called other auto parts stores asking if I could have this help, and was offered to also buy a screwdriver.

Danielle Gorospe

★★★★★

4 months ago

Damonte was super helpful and was able to help us find the right part for our vehicle! Outstanding customer service!

Andrea Riley

★★★★★

2 weeks ago

Great prices and friendly, helpful staff

Shirley Steele

★★★★★

3 years ago

Doug was very excellent on the phone. He was very helpful and informative in the store as well. He definitely knows about customer service and parts.

Byrd MD (Byrd)

★★★★★

5 months ago

I called ahead and the guy had the part when I came thru the door Can't ignore that kind of great customer service

Jamar Henry

★★★★★

11 months ago

I stopped in today to get a tag light bulb for my Mirage and the associate was very kind and courteous. He assisted me with showing me how to do one of the bulbs and I finished the other one. Very personable and I couldn’t be more happier with the service. Much appreciated! Great guy! I used to always run to Autozone and Advance but since discovering O’Reilly, I’m hooked.

Dan San

★★★★★

11 months ago

Came in here looking for a part that I did not know the name of and Eric was quick to figure out who to ask for the right answer. I was honestly really impressed with his attitude in handling my question. Good job . I’ve stopped by here several times and staff is over all very helpful and they definitely have the patience to deal with the questions that come their way. they definitely need some recognition for that!

dan man

★★★★★

2 months ago

Henry at the riverview location is a excellent worker and takes care of his customers

Sara Jimenez

★★★★★

9 months ago

Huge shoutout to Eric at O’Reilly’s! I came in needing a new car battery, and he was extremely nice and super helpful from the moment I walked in. Not only did he help me find the right battery, but he also told me exactly where to go to get it installed. Thanks to him, my car battery issue was completely solved in under an hour. Great service, knowledgeable, and genuinely cares about helping customers—thank you, Eric!

Rafiq

★★★★☆

5 months ago

I can find parts for older vehicles at O'Reilly that other auto parts stores may not have, and some of their prices are better.

Mari H

★☆☆☆☆

a year ago

Went there to buy a battery and purchased it for $200. I asked the guy to put in for me (willing to pay for the service and help of course) and he pointed at a bucket of tools on the floor saying "there you go , do it yourself".i was out of town with my kids on vacation with random car troubles , just trying to keep clean so I went to an auto shop , paid them for installation services. While I was at the auto shop , they called me with the accusation of stealing their core battery for leaving sight to change it when they refused to help. Demanded it be returned. I would not recommend their services or use this establishment. They are lazy and lack the effort to actually help or make a difference.