O'Reilly Auto Parts

Kelley Hildebrand

★★★☆☆

2 years ago

I think the folks that work here mean well but there is a reason it is noted to be a huge conflict of interest in offering to work on peoples cars or recommending others who personally work in cars. My elderly mom visited this location for one of the workers to offer to fix her car after scanning it for her, he replaced a part but not the part that was indicated as to be the major problem, then completely ghosted her. Then I went in with her to pick up the right part where we were advised from the cashier he would not recommend we try to fix it on our own and recommended his personal friend who works on cars to be called, I has been a nightmare to get it done. Today I called Heartland in Basehor and made an appointment as my mom canceled the appointment she originally had when the employer stated he would be happy to help her. Should have never took the direction from the cashiers at this location, a total mess is all it has been. Keep in mind the second recommendations came right out to my moms to charge her the 65 to scan and said it would go towards the cost of fixing the car, haven’t seen him since….. excuse after excuse but boy did he make it to her house to do the 5 minute scan and collect 65.00

Travis Trofholz

★★★★★

2 years ago

Store Manager Adam was very helpful. We were stranded on vacation and he got us the parts and tools necessary to get our vehicle fixed. Wish I had more stars to rate this place and manager.

Mark Davis

★★★★★

2 months ago

Love those guys n gals

Stanford Bailey

★★★★★

7 years ago

They had what I needed, it wasn't too expensive, I was helped immediately, I was asked if I needed help finding something, the service was friendly, and they asked for me to repeat my business plus they helped me to open the door when I left. Now that's service with a smile! This, in today's world of business, is too rare... if the shopping experience was like this everywhere, then many places of business would still be in business and customers would be lining up at their doors. Thanks to the O'Reilly staff! Keep up the exceptional service.

Miss White

★★★★★

4 years ago

This location has the ALL time best staff I've ever met! My car stopped and died on me in the middle of the road.. I managed to make it here and the outcome was that my battery needed to be fully charged. The night staff made sure to make me feel comfortable like family while I had the longest wait ever.. but I enjoyed every moment of it!! They laughed, joked and worked professionally all at the same damn time!! They made my night much better. 💓 I love these guys!! Keep up the great work fellas you all need a raise! I'm a very satisfied customer!!

Natasha Hodge

★★★★★

10 months ago

Very helpful, pleasant staff. Store was clean and organized. Will definitely return if the need arises.

Kristy Draxler

★★★★★

2 years ago

The staff at this location is top notch. I drove to this location 2 days before I was to leave for Rome. My car was having trouble starting and to say I was stressed out is an understatement. Daniel diagnosed the problem and had me back on the road within the hour! Austin and the whole staff were super friendly and had me laughing by the time I left. They definitely made me feel like family.

Elijah Naves

★★★★★

a year ago

Long time customer at O'Reilly's. Almost always has the best local price compared to competitors stores. Even tried a few times to get a job at the Lansing locations 😅

Christine Young

★★★★★

4 years ago

These guys helped an elderly lady who desperately needed to use the restroom. Thanks so much for your consideration. They also had cute signs in the restroom.

Andra Moore

★★★★★

a year ago

Great customer service there's a young man in there named TJ who is always on point knows what you need is willing to help this is an awesome young man he needs to be promoted or a raise because every time I go in there there are people requesting him. When you have good workers like that you need your best to try to keep them always knows what the customer needs

Ashanti A. Wilson

★★★★★

2 years ago

CJ or TJ was great, helped me with quite a few things and I dropped in unexpectedly. I even stopped by the next day to donate a few things that I wasn’t using. Great service and seven better people! I will be back! Go to the one on State Ave!

Moises Villegas

★☆☆☆☆

5 months ago

I don’t know who runs this circus of a store but I called on 2 separate occasions to just inquire about a couple of parts to see if they even have them and both times I was put on hold for OVER 15 minutes before I just hung up! An absolute joke!

Gina Martin

★★★★★

a month ago

This is my go to for my car and lawnmower maintenance. They always have what I need and the service people are kind and knowledgeable ready to help out

Jerome Mitzner

★★★★★

3 months ago

I like to go to the Louisburg Kansas location. They have great prices with great service and they stand behind their products. If they don't have it on hand, they can get it quickly.

Mark Beecroft

★★★★★

3 months ago

I normally go to O'Reilly for car parts and other automotive things; they have a great selection of parts, fluids, and tools, plus fast delivery of anything they don't have in-store. This particular visit (Dec 22), I needed to fill the oil in my brother's car that has a small leak. I dropped the oil cap down in the engine bay where I couldn't see it, and I was in a dress shirt which made it hard to lay on the ground or reach into the bay to try to get it. An employee named Edward came out during his break and offered to help. He grabbed a flashlight, looked around, got on the ground and tapped the oil cap off the undercarriage cover onto the ground, and layed on his back to reach under the car to grab it. He had no obligation to do that, especially when it took 10 minutes of his break looking for the cap. He seems like a great employee

nitzya romo

★☆☆☆☆

2 months ago

This store has horrible customer service, no knowledge, and try to scam. I went to get ONLY my car key battery changed. They weren’t paying attention while changing it. Once they were “done” I went to start my car, but it would not turn on. They said it was my alternator and tried selling me one when it was clearly not the problem. I spent an hour there trying to figure it out with my father because they would not help. The 2 men in the store spent more time giving us attitude and yelling at my dad instead of actually being of any help, they yelled at us to leave. Turns out they dropped the chip while changing it and never held themselves accountable nor even apologized. We would’ve had to pay a lot more for something that was their fault. I would give zero stars if I could, the managers need to take a look into this horrible customer service given at about 8-9pm on 01/09/25. 👎

Levie Lee

★★★★★

5 months ago

I always go to this automotive shop for anything I need car related. The staff is always friendly and willing to help. No matter the part I’m looking for or motor might I need diagnosed, they never judge and always willing to help. Plus, they always seem to have the parts I need in stock. I recommend O Reilly’s, especially this location.