O'Reilly Auto Parts

Veronica Paredes

★★★★★

2 years ago

My daughter and I were in DFW for her doctor appointments. When the check engine soon light came on. The gentleman help us and pointed me to the right garage to go. So helpful

Jacqualine McKenna

★★★★★

5 years ago

My battery died, got it jump started and was told I needed a new battery. I headed to the Josey O'Reilly Auto Parts store, and Longjii, the Assistant Manager, was quick to provide me the correct battery, install it, and also check my alternator to ensure other factors were not the cause of my dead battery. I appreciated his customer service and assistance in ensuring my new battery would not soon become a dead one. Thank you!

Chris Saunders

★☆☆☆☆

5 years ago

I went in to this location today to buy motor oil and have my engine light checked. Two people were working and said they would be right with me. They proceeded to move around store while the other attendant went back and forth to the back of the store. About five minutes later one of them came back to counter to answer the phone, while i remained standing at the cashier counter waiting. I left my purchases on counter and left. Went down the street to AutoZone and received much better service.

mike M

★☆☆☆☆

2 years ago

Very Disrespectful. While at the counter, the guy was helping me, then the phone rang, he just picked up and started talking to what seems like another customer on the phone, all this right in front of me as if I was not even there. I terminated my business and walked out the store. These people are not worth it

RELONDA TURNER SMITH

★★★★★

7 years ago

I've noticed that some of these places I have not visit some of the places I passed by them. O'Reilly I did go by there something like a month ago or a month-and-a-half ago and Carrollton the one off of marsh and Frankfort. My visit they helped me out tremendously they check my car at the time and told me I need a new battery which we replace and also my check engine light came on also since then I had to get another car because of the motor of the car that I had at the time was no more. The staff is very helpful they have very good work skills and I also they were very friendly to us. The work that they do to help what's a problem that you have with your vehicle then who look at the prices for that I don't have a problem because it's worth it. Well I return to the store yes we will thank you so much for helping us :-)

Linda Seto

★★★★★

4 years ago

I take care of my elderly mom’s car which needed a replacement battery. The store manager and the technician Joel were great! They took out the dead battery and installed & replaced the battery which was under warranty still, with a new one in only 10-15 minutes! Thank you so much!! Great customer service!

Vince

★★★★★

a year ago

Started coming here over AutoZone because all the employees at O’Reillys are much more informative about car parts and stuff like that to be honest with you. I feel a lot more comfortable buying parts here for the knowledge that they supply.

Sandy T

★★★★★

8 years ago

I've never had a bad experience with this location. In fact, the staff has always been pleasant and I recently had the pleasure of meeting Roderick, the assistant manager. He went above and beyond to help me with my car battery. My car died right in front of the busy intersection next to the shopping center. He saw me and helped me and another gentleman push my car towards the store. He was very helpful and showed great customer service. I definitely recommend this place to everyone that has car need.

Robert Mccollum

★★★★★

a year ago

I've been going to this store for 20 years love the employees there always get the information I need I'm a retired mechanic and will never go to another store as long as I live in the Carrollton area

Amin Mohammad

★☆☆☆☆

4 months ago

Two employees inside Both not helpful 13 nov 2025 time 10.45 am..please change Both people.

Dai Bui

★★★★★

9 months ago

I want to say a big thank you to Mr. Carlton for assisting me. He took the time to look up the things I needed and then helping me . It is employee like him which makes your store invaluable!!!

Felipe Mejia

★☆☆☆☆

9 months ago

Workers show very little drive or motivation, especially when it comes to having to look up parts/tools. Went in looking for an M8 x 1.25 Helicoil, showed they had it in stock. They spent some time half-assed looking for the part, then blatantly ignored me when I had other tools to checkout/ring up. The level of professionalism and drive to help out customers is not there, they lack it all. This is why I almost always just go straight to the HUBs, these other branches get staffed by complete slackers. Not to mention I hold a professional mechanic account with Oreilly’s. This is unacceptable. I’ll much rather order online from RockAuto, save money and delay my parts getting to me by a day than to have to deal with workers like that.

Donnie Staggs

★★★★★

3 years ago

My battery was toast and smoking, so for safety sake they had to wait about an hour before swapping it out. Starting like new again. Thank you!

Nancy Green

★★★★★

a month ago

What a wonderful experience today! Customer service was AMAZING. Customer for life!! ❤️⭐️

Wilfrido “Califam” Rodriguez

★☆☆☆☆

2 months ago

The white male employee was extremely rude and disrespectful. I felt judged and unwelcome. This is not how customers should be treated.”

Wayne Shuck

★★★★★

5 months ago

I was in your store today 10/20/2025 and was waited on by Graham. He is a fine young man and a complement to your customer image. I'm a really old guy but he treated me with courtesy and respect.

Cleavie Chitwood

★☆☆☆☆

3 months ago

Subject: Poor Customer Service Experience at This O’Reilly Location Dear O’Reilly Management and patrons, I am writing to express my disappointment with the customer service at this location. It does not uphold the O’Reilly brand standards in terms of customer service, overall experience, or basic courtesy. Neither the woman behind the counter nor the older gentleman with white hair extended a welcome to any of the customers present and showed no desire to show me where the razor blades and windshield chip filler was. I wanted to use my Military ID and he asked for the last 3 of my military number were. We don’t release that number to anyone. My home location has never needed that number. I called my home location and he told me that was nothing he’s ever heard of and to just drive there to see him. I walked out without my purchases and am headed to my Hometown O’Riley Auto Parts. As a result, I will not be returning to this store, and I would advise others to seek alternative locations for a better experience. This incident occurred at approximately 3:50 PM on December 19, 2025.