About Business
Residents of Sterling Heights, MI, Sterling Heights have long trusted Oakos Automotive for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto parts store or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.9/5 rating with 75 reviews. Throughout Sterling Heights, and particularly in Sterling Heights, MI, Oakos Automotive is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Oakos Automotive for any Car Repair inquiries or to schedule a visit to their Sterling Heights, MI facility.
Google Reviews
Tim Early
★★★★★
Edited 7 months ago
I’ve been a customer of Oakos for a few years now. When rebuilding my EJ, I chose Oakos to buy parts from because they are local and I’d had good experiences doing business with them. That all changed when I ordered the wrong cam bolts and went back to Oakos to ask for an “exchange” for the correct cam bolts. I wasn’t asking for a refund, I was asking for an exchange on a part that they had in stock, and I would pay the difference in cost, which was about $5. The cam bolts were never installed, they were still in the package when I noticed that they were the wrong bolts. I was told that my order was outside of the 30 day return window and they would not do the exchange, their remedy was I could just buy the correct set of cam bolts. This makes zero sense from a customer care point of view. I’ve spent a couple thousand dollars with you, and you won’t do an “exchange” on a $50 part? So, it’s fine when I’m spending money but when I need you to do a simple exchange, Oakos can’t help? Not only did they refuse to help, but they gave me an email to the sales department to see if they could work something out, they never even responded to my email, complete silence. That tells me all I need to know about what Oakos thinks about me as a customer. I just wanted to share my experience with others so you won’t be surprised when it’s you. I’ve already purchased the cam bolts from another Subaru parts supplier, there’s plenty to choose from in this market space. I won’t be doing any more business with Oakos. It’s a shame, but it’s the way it is. UPDATE: After repeated attempts to contact me from Oakos, I finally responded and spoke with Michele in sales. After she listened to my experience with my part exchange, she assured me that Oakos does not treat their customers that way and apologized for the hassle. I had already bought the cam-bolts from another supplier, so, she gave me an in-store credit for the amount of the cam-bolts. She did all she could to make it right with me, and I appreciated that. She also gave me her direct number if there is ever any issues going forward. Oakos should recognize that Michele adds great value to their company because she saved them a customer. I will do business with Oakos because of her efforts. I hope that internally, Oakos gets everyone on the same page.
Jeremy Hope-Jones
★★★★★
a year ago
Excellent customer service. Well packaged and no damage whatsoever on wheels arrived. Literally received them on a Monday and order them on a Friday. Up to 24 hours of delivery not considering the weekends. Great company
Chris Drouillard
★★★★★
6 months ago
I purchased a stage 2 ECU/TCU tune for my 2020 Audi A8 (D5 V8). The process was simple, cost-effective and quick. I bought the tunes, received the cable, downloaded the files and that was it. Now my car makes almost 800hp and is a blast to drive! I highly recommend James Oakes- he is a knowledgeable car enthusiast and provides excellent communication and support.
Daniel Noble
★★★★★
11 months ago
I went to oakos automotive they did a great job on my outback (I got it stiff and hard) rear sway bar and linkage. Made a big difference in how it handles and feels. Great crew Great service so glad to have meant you all there. So if you need to get it hard and stiff go to Oakos Sterling heights michigan -Daniel
Jayson Brown
★★★★★
Edited a year ago
Oakos Automotive is legit one of the best places out there. They don’t try to sell you stuff you don’t need, and they actually take the time to explain why some parts are better for your car than others. I’m working on a build, and they spent a ton of time helping me figure everything out. It’s clear they know their stuff and actually care. What really stands out is how easy they are to work with. They’re super friendly, always pick up the phone, and keep you in the loop about your order. Unlike a lot of places that seem to lie about what’s in stock, Oakos is straight up. They give you real timelines and set realistic expectations, which is in my humble opinion, important. The whole team was awesome, everyone there deserves a shoutout. If you’re looking for a place that’s honest, helpful, and actually cares about your build, hit up Oakos. I’ll definitely be back for more parts. Highly recommend!
spawnguy83
★★★★★
2 years ago
These guys are awesome. Ill definitely be heading back. The knowledgeable staff are super helpful. They more than just sales people. They car people. They know what you going through cause they going through it too.
Tom Warrack
★★★★★
a year ago
Top tier service from a top notch team I go here religiously for my oil change kits. The staff is always on top of their game and always providing great service with a smile. I've ordered a handful of emergency parts and they have always worked with me to ensure I get them.
Robert Cabe
★★★★★
a year ago
My experience with Oakos Automotive was truly exceptional, thanks to the outstanding customer service provided by Nolan. I was in need of new wheels and tires for my vehicle, and Nolan went above and beyond to ensure that I received the best possible products and service. From the moment I reached out to Oakos Automotive, Nolan was professional, knowledgeable, and attentive to my needs. He took the time to understand my requirements and preferences, and provided me with a range of options that suited my budget and driving needs. What really set Nolan apart was his dedication to ensuring that I received my order in a timely manner. He went the extra mile by contacting a local dealer to inquire about inventory availability, ensuring that my wheels and tires would arrive promptly. And they did I received my wheels in less than a a week, 2 different shipments but that was not an issue at all. They sent FedEx and it was a great experience with them also...Additionally, he ordered the necessary TPMS sensors and wheel caps, demonstrating his attention to detail and commitment to providing a complete solution. Throughout the entire process, Nolan was polite, informative, and incredibly knowledgeable about the products he was selling. He patiently answered all of my questions and provided valuable insights, ensuring that I made an informed decision. I cannot say enough about the exceptional service I received from Nolan and the team at Oakos Automotive. Their commitment to customer satisfaction, coupled with their expertise in the automotive industry, makes them a top choice for anyone in need of tires, wheels, or automotive products. I highly recommend Oakos Automotive and Nolan's services to anyone seeking a seamless and outstanding shopping experience." Kind Regards Robert Mccabe
Dennie Sadaya
★★★★★
a year ago
Got a good deal from the boxing day, and Michele Keeney made it sure that i get my order even if its out of stock already. Great customer service.
Scott Bushman
★★★★★
7 years ago
Awesome company to deal with, I ordered a header that was on back order for the 2 and 1/2 months I waited they kept up up to date on what was going on. They were always friendly and offered to set me up with a different header to speed thing along. Once I decided to go that route it only took 1 day to get my header. I highly recommend this company for your performance part needs! I will definitely be doing more business with them!
Cory Bauman
★★★★★
6 years ago
I rarely write reviews but after my second purchase with Oakos I had to. They are a fantastic company. They respond to emails fast and ship fast. Great prices and a good website as well. I wish more online automotive companies were like them.
Steven Grayson
★★★★★
2 years ago
Use this company for my track car brake pads. Always dealt with online sales and some email communication. Always been top notch and very fast at reply’s and order processing. Thanks for the great work!
John Mendola
★★★★★
5 years ago
Amazing service for so many years now! Haven't ordered in several years, but made a new 'large' / $$ order for wheels today, and got a call from the company (Michelle rocks!) to confirm details and even got great pricing. This is the way - small business who cares and provides excellent service. Thank you!
Mr N3wChapter
★★★★★
5 years ago
This place is great! Awesome customer service and fast shipping. I have bought a handful of parts from them and so has my brother. Prices are very fair and most of the time beat the internet! Thanks peeps for all you do to keep my Subaru going!
josephsk68
★★★★★
5 years ago
I am writing this review to brag about this company. They always update their inventory daily, which is extremely helpful especially if you are on schedule. They ship, and respond very quickly. Prices are great as well. If you are looking to buy car parts, look no further.
Nick Gray
★★★★★
2 years ago
The best local place to go for aftermarket parts, especially if you own a Subaru! Knowledgeable and friendly staff, massive up to date inventory, and exclusive products not found anywhere else. What more could you want?
Glen Miller
★★★★★
9 years ago
Excellent customer service! Ty was very helpful on the telephone. Anthony was also very knowledgeable and nice when my son and I stopped in their office to get information. I just purchased a 2013 WRX and I am interested in upgrading the car. I believe that with their knowledge that they will be a valuable asset to help me with that! Thanks!
jordan karren
★★★★★
5 years ago
Ordered a sway bar on the cyber monday sale. Not that its big but the company called maybe 30 minutes later to confirm the shipping address as it was different than my billing address. Not something you see from most places and made me feel good that my order will be 100% perfect. 10/10 will do further business here.
Anhvu Cao
★
☆☆☆☆
5 years ago
Normally I would give these guys 5 Stars because Ive dealt with them before and orders would get processed and shipped correctly, however this time around I feel as though I'm getting the shaft. Ordered some front brakes for my vehicle - order processed and shipped quick which is something to expect from them however the front brakes that came are incorrect fitment for my vehicle. I immediately reached out through phone call and emails to try and correct issue and now it seems as though I am talking to myself through email trying to get a response on return information. I did my own research and reached out to the manufacturer of the brakes I received and confirmed that model of brakes I was sent are incorrect for my year vehicle. Originally I wanted to have company just exchange for different model of brakes but with no responses I now had to find a different vendor to find the correct model brakes for me since my vehicle has been down for the last week. Still waiting on return information as we speak as I have these brakes packaged up and ready to go. When the orders are correct, its great and again I understand everyone makes mistakes but being in the field of customer service, I also understand that when you make a mistake, you make sure you try your best to correct it for the customer. Making a customer wait and barely responding when it comes to a return/exchange issue is very unprofessional. Lesson learned.
Refuge 88
★★★★★
5 years ago
I don't usually write reviews, but these guys really took care of me so I feel they deserve the shoutout! I am in the process of rebuilding and beefing up my EJ255, trying to find the right UEL headers was posing to be a nightmare, nobody had them, and with back orders, there was no way I'd have them in time for my build. After trying about 10 different places, including Tomei directly, I tried Oakos, and man did I score! I think I got the last set of UEL Tomei headers in the US right now, and not only did he not charge me shipping, but the gentlemen that helped me has it here NEXT DAY. The staff was super friendly, and helpful, the order was fast and easy without any complications, they even matched the lowest price on the net. I honestly couldn't have asked for a better shopping experience!
