Pacific Rim Automotive, Inc.

Fiona Xue

★★★★★

5 months ago

Easy coordination for appointments, super transparent communication about prices and work needed, and reasonable prices! I really appreciated how openly they explained the work, asked about any incremental suggestions before working on it, and turned it all around in one day. Easy parking lot in Fremont to drop off and pick up, and everyone was so nice. Also bonus my car came back cleaner than when I handed it over.

Erica Johnson

★★★★★

a month ago

The staff are helpful, courteous, responsive, and respectful. I’ve long since sworn off going to dealerships for service after so many negative experience. I love Pacific Rim.

Alex Thilen

★★★★★

3 months ago

I recommend! Pacific Rim accurately aligned my vehicle to Toyota specifications and they took the time to answer my detailed questions. The alignment was on the pricier end, but they delivered a premium quality of work and customer service.

Quinn Wass

★★★★★

3 months ago

I have been incredibly pleased with the service at Pacific Rim. They go above and beyond to ensure reliability in the cars I have taken to them. I really appreciate the knowledge they share and trust they can help me in maintaining my car for the long run.

Anita

★★★★★

a month ago

Needed a ball joint and bushings replaced, as well as an oil change on my Subaru. They did it in less than six hours. People who work there are kind. I didn’t do price comparisons but I assume it’s fair for a reputable shop in Seattle. The car was returned vacuumed. I will come here again.

Benson Miller

★★★★★

a month ago

The team at Pacific Rim have cared for my GX470 for over ten years and 150k miles. I've always felt informed and educated by the team and they taken great care of my vehicle. I trust this team.

Belle Howe

★★★★★

4 months ago

Had a great experience here! Jeremy and his team diagnosed and fixed many of my car's issues (has 200k miles on it). He addressed a windshield leak, bad brakes, heat shield, and an EVAP leak. He does not do that thing that so many auto-shop chains do: apply pressure to do unnecessary things and leave you intentionally misinformed. He was highly professional, transparent about cost, and informative about exactly what steps will be taken to resolve issues. Fair to average pricing for the work, absolutely worth it to know your vehicle is in great hands. Thank you guys!!!!

Chad Smith

★★★★★

a month ago

Excellent service as always! They were able to diagnose my car's issues right away and they were able to keep the cost affordable. Work was done in one day. Very satisfied!

Jasper Bang

★☆☆☆☆

a month ago

Got a $700 bill with absolutely nothing itemized. Guy at the counter claimed they test drove my car for "hundreds" of miles, but couldn't get error codes to pop back up after installing a new 12 volt battery. Popped up for me after 1/2 a block. Also told me when I asked about getting a new fob that it would cost $400-500. I don't understand all these great reviews. I had a really different experience.

Kimberly Sims

★★★★★

3 months ago

Excellent service, honest, and amazing value- is how we describe our experience with Pacific Rim. Jeremy provided us with excellent communication throughout the entire process. Since we had booked an appt, not only were they waiting for our car, but also had ordered the part and were ready to rock and roll!! Additional problems were brought to our attention and additional work was completed- with our approval. Have I convinced you yet? No? Did I mention that they went above and beyond? Sure, they vacuumed the interior and gave it a wash, but also cleaned the engine, and re-attached the engine splash guard was flopping around! We have we found the best local mechanic- hands down! Thank you Jeremy for making my Honda purr like a young kitten again.

Paul Seth

★★★☆☆

3 months ago

Very friendly auto shop. Service was good, pretty quick, and they have lots of nice extras - wash your car, top off all the tires, etc etc. The con is that they don’t seem super concerned with getting the most out of my money. I came in and they told me they’d need ~$1200 for my front and rear brake pads/rotors, because the pads were quite thin and “need a change now, and if not now definitely by the next oil change”. I decided to do it myself and when I took a look, I saw I had a bunch of material left on the front pads (3-4mm) and the front rotors were in great shape. I did the swap anyway because I had taken everything off, but 7,000 miles and two oil changes later the back brakes are doing just fine and still haven’t hit the squealers. I don’t think they were trying to scam me or anything, I think they’re probably just used to servicing folks who aren’t concerned with frugality and it left a bad taste in my mouth. If you’re an amazon employee and you just want your car to work right, I’m sure this is still a great place to go.

Jeff Nettles

★★★★★

a month ago

What a great group of honest, professional mechanics! I knew my pickup was going to down for a while. These folks had a car ready for me to use while they quickly and professionally repaired my truck. Great communication throughout the process! I'm already recommending them and I've found a great garage!

Sam L

★★★★★

2 weeks ago

Did wheel bearings, brakes, CVT fluid, diff fluid, and tie rods with them after getting quotes from 3 other shops in the area and they came in at 20% less than Carter Subaru. Super responsive over phone and email, and fast scheduling and turnaround. Got a quote in 24h, scheduled service for 3 days later, dropped off my car in the morning and picked up EOD.

Sinead O'Donoghue

★★★★★

3 months ago

I had a great experience at Pacific Rim Automotive when they worked on my car recently. The communication was great and booking an appointment was easy. I was having a specific repair done and they did a full review of the car and came back with a recommendation to also replace the break pads - I appreciated this attention to detail. As a woman I often feel patronized or talked down to by mechanics but this was not the case at Pacific Rim. They were clear and detailed in their communication and gave pricing information upfront. I will certainly be using them again for regular services and maintenance.

Brad S.

★★★★★

a month ago

I had 2 major services completed recently. Both Jay and Jeremy were extremely helpful and I was impressed with the communication and ease/availability of setting up appointments. They also represent a great value for the service they provide. I wouldn't hesitate to recommend them!

Ayden

★★★★★

2 months ago

Pacific Rim has always provided a thorough service to keep my vehicles running smoothly. They are very honest, and back their work up in a way that is not always easy to find. I have also found them to have timely, professional, and friendly communication with customers. Really appreciate this shop and all the hard work they do!

Sinead

★★★★★

2 weeks ago

I just had my car serviced at Pacific Rim Automotive and it was as always a great experience. The team there communicate very clearly, are direct and upfront about costs and I always feel that they are looking out for my best interests, not just trying to drive up the costs. I was so delighted and surprised when I went to pick up my car that it had been washed and vacuumed - talk about going over and above on customer service. I highly recommend Pacific Rim - I'll definitely be back for the next service.