Crash Champions Collision Repair Seattle

Michael Stevens

★★★☆☆

Edited 10 months ago

Took my car here after getting t-boned by a truck backing up. The repair process has been frustrating with multiple trips to the shop. If you value your time, there's other options. Pros: The external body work was done well. They also vacuumed and cleaned the upholstery, that was nice. Cons: Before we dropped off our car, the battery worked fine. When we picked it up, it couldn't hold a charge and needed to be replaced. The rep said they added water to the battery because it was old and it needed servicing. I didn't authorize them to do this work. The automatic window now rolls up, then rolls back down. Our service tech told us that we should just hold down the up button on the window to close it. A quick Google search shows that this is an uncalibrated window regulator. Why couldn't they just, you know, calibrate it? There's a couple of deep gashes on the dashboard that weren't there before. Bits of grease all over the cabin. I'm going to give them a chance to make things right -- but you shouldn't need to go back to make sure someone did the job they were supposed to do in the first place. --- Update: The shop has been working with me to fix the issues -- the cupholder was replaced, the grease was cleaned up, and they're paying for my car to be fixed at a local dealer. But it's taking time and effort to get these things resolved. I've got to take time off from work to drop off my car at different places, I've got to wait while the car gets worked on, and it's just been a headache. It's not too much to ask to have things working right when a shop hands you back your keys.

Ricky D

★★★★★

4 months ago

Crash champions covered my insurance repair and did a phenomenal job. Most importantly the customer service was top notch. Everyone was so friendly and nice. Also my car was returned so much cleaner than how I left it. Trust these folks with your repair. Thank you so much!

Jianzhen Li

★★★★★

6 months ago

Last week, I had an appointment at this shop. Gloria Shin worked closely with me, was very patient and explained things thoroughly with me. We went on the highway and she spent 30 minutes answering all of my questions and explaining everything. I want to thank her for her help as she was amazing. Service was great and people were very polite!

Miran

★★★★★

5 months ago

My insurance referred me to this location and I’m so glad they did. The whole team was very helpful and informative during my time there. Everyone I spoke with was empathetic and dedicated to making sure I was taken care. They were transparent about their services and kept me updated throughout the entire process.Would definitely recommend!

jennifer Hanson

★★★★★

4 months ago

This place was awesome, from beginning to end, great customer service, expertise and a job well done. The car was smashed on one side and they made it brand new in half the time ! Don’t go anywhere else! 10/10.

Nasra Dahir

★★★★★

3 months ago

This entire place gets a 5 star because of Gloria. Gloria is amazing with customer service and I knew she’d be great to talk to just because of how she was talking to the customer infront me. Her customer service makes me want to fix my car there!!!!! She is great!!!!!!!!!

Grant H

★☆☆☆☆

7 months ago

Extremely unprofessional — I do not recommend Crash Champions. I had a damage assessment appointment, and after waiting longer than expected, they told me the report would be ready in 15 minutes. Since I had to leave, I asked them to email it to me and my insurance company. They agreed it would be sent out that same day. Two days later — still nothing. I followed up, and they said they had forgotten and would “work on it now.” Another full week passed, and still no report. I called again, and someone named Cindy answered the phone with a bad attitude, telling me they were “busy” but would send it out that day. Now, yet another week has passed, and I still haven’t received anything. If a shop can’t even deliver a simple estimate after multiple promises and follow-ups, how can I possibly trust them to fix my car? This level of disorganization and lack of accountability is unacceptable. Avoid this place.

Victoria Gawlik Morse

★★★★★

7 years ago

My car was done faster than their estimate and they did a fantastic job. They fixed everything and washed/cleaned my car before giving it back. Every part of this hectic and stressful process was lightened by the service I received. I highly recommend this place!

Nick Conte

★★☆☆☆

8 months ago

4 week repair take took 3 months to complete. Then, 5 months after picking up my vehicle and paying for the repairs, they demand a new payment because they didn’t correctly coordinate with the insurance company. When I questioned why it was not properly handled and how it took them so long to figure it out, I was hit with a curt retort about how it’s not their fault. Now, out of the blue I have a huge past due payment and when I asked for time to pay it - the response was “No” - no sympathy, no apologies for mishandling the situation. Nothing but blame and urgency to correct their mistake.

Reuben Toll

★★★★★

2 months ago

Gloria is absolutely amazing. Friendly, easy to work with, proactive, customer centric.

Pablo Zayas

★★★★★

4 years ago

Service King staff is very polite and attentive on the phone. That does not stop when you come to drop your car or pick it up. The vehicle serviced was returned clean and washed, in addition to the service provided. The only place I will bring my car to be serviced now.

Amanda Rice

★★★★★

11 months ago

Everyone is amazing from reception to techs. I was well informed throughout the process and my rental car was right next door so they communicated and set everything up for me. Thanks so much. My car looks great as well.

Carson Dearman

★★☆☆☆

9 months ago

No response in over a week. I made an appointment, they took pictures, they promised to send an estimate. Called back in a few days, was told management would get back to me. Never heard from them. The lady who helped me take photos was nice.

Ronald Lloyd

★☆☆☆☆

a year ago

Horrible customer service. Took about a week and 3 separate phone calls to get my estimate emailed to me. doesn't return voice mails and will not take money from "out of network" insurance companies when other CC locations take then same insurance. If you want to get paid then take the money its a simple concept. why not have the same issuance companies taken across all locations ? this doesn't make any sense from a outside perspective since I am "not in the industry so I just wouldn't understand" - Gloria (possibly the manager who has poor customer service skills)

Suntruth G

★★★★★

3 years ago

Personally, my experience was great! My car was side swiped and I was anxious about the repair process. Dana was great at making sure I would be taken care of. The service I received was amazing and it didn’t take them long to repair the damages. My car came out looking better than before. Also, once I picked up my car I noticed they had cleaned out the exterior and interior. I had planned on cleaning it once I picked it up but, didn’t have too! Overall service was amazing!

Brittany Lott

★★★★★

4 years ago

I had an incredible experience working with James and his staff. Their communication was incredible, James was so genuinely kind and answered all of my questions. He always greeted me with a smile and was just so welcoming. My car was returned SO incredibly clean inside and out and the repairs the team made were exceptional. I cannot express enough how much I appreciate James and his team and all their work to get my car fixed and returned. I highly recommend Service King to anyone in need of repairs! They were quick, made my life very easy, and did an amazing job on the repair.

Cody

★★☆☆☆

a year ago

2 stars that COULD have been 5. (Sorry LONG STORY) Brought my 2019 Volvo XC40 here for repairs after a claim I filed to Geico. The experience could have easily been a 5/5 service however to be fair I am unhappy with the outcome of my repair so I am scoring them a 5. PROS: Start to finish the process was very easy. The staff were friendly, and the turn around time was extremely fast. The billing was handled by the body shop who dealt directly with Geico making the process very streamlined and easy. CONS: Upon picking up my car I am extremely unsatisfied. Why? you may ask. While the cosmetic repair looks great, this came at the cost of the body shop DISABILING ALL the Autonomous features! Let me explain. Without going into huge detail, my repair was for cosmetic damages to the passenger side mirror and dents to the passenger side of the SUV. I am learning after the fact, that In order to do the repair the sensors (managing features like Auto Pilot, Lane Assist, Blind Spot Detection, Lane Keeping, & Autonomous parking), needed to be unplugged. Due to this being unplugged the system required a re-calibaration and the upon attempting this, the calibration failed and the mechanic was unable to successfully do so. Why? The body shop says this is because of previous damage to the mirror on the DRIVER side, damange I reported at the time of estimate however was told by body shop this appeared to be from another incident. Now let me be clear, the damage to the driver side was VERY minor, and cosmetic, so I did not argue this case. It is also worth stating that at the time I dropped off the car BOTH mirrors on driver and passenger side were operating normally, and ALL of the autonomous features listed above were ACTIVE and able to be used. I was not informed that in order to do the repair these sensors would need to be unplugged which would disable them completely! I feel that it was the duty of the body shop to INFORM me of this before proceeding! Had I known this I would have proceeded differently! IMO, the repair is not complete. I have never been in another accident so any problem with the driver mirror must have been related to the same accident. Therefore IF this mirror needs to be repaired in order to restore functionality of ALL THE TECH upgrades that I love about my car; then I feel this repair should also be included. Also reached out to my Geico adjuster who agrees the body shop should have communicated that they would be disabling the features, but offered no solution other than for me to pay out of pocket. =(