Tom’s Automotive of West Seattle

Juan Olmedo

★★★★★

11 months ago

John provided excellent service! Our belt had been squealing and we weren’t sure what the problem was. No appointments were available but John said to come in the next day and he’d take a look. We were there for less than 10 minutes, he quickly identified the issue, brought out some tools, and we were out the door. Thanks again.

John Moore

★★★★★

a year ago

True to their reputation Tom’s Automotive took really great care of me and my 2003 Chevy Astro Van. I had multiple problems of different kinds including a complex electrical one. Casey was very attentive and listened to my issues and concerns. He called and communicated with me as the work continued to be sure I didn’t have any surprises. I really feel grateful and the only surprise is that I didn’t get billed for more money. Thanks Tom’s for a wonderful job. I will never go anywhere else.

Lauren Wolfe

★★★★★

9 months ago

I called due to some concerning noises my car was making and was able to bring it in right away - John performed a safety drive with me and ended up keeping the car due to concerns with the rear breaks. I received a call that same evening with his breakdown of their very thorough examination and an estimate. I really appreciate the attentiveness and transparency of the staff at Tom’s Automotive. Will be using their services regularly in the future.

Jeff Wheeler

★★★★★

11 months ago

I can’t thank the team at Tom’s enough, especially Casey! I was dealing with some personal stuff and they were so understanding and accommodating while my truck was in the shop during that time. I was also impressed when a hail storm was forecasted last week and they had limited covered space so they reached out to see if I had covered parking at home if I wanted to move my truck out of their yard, they were calling everyone to get as many vehicles protected from the storm as possible, and said they’d use cardboard or whatever they had on hand to make an attempt at protecting what couldn’t be moved in time. Truly stand-up folks, with fair pricing to boot. Thank you again for everything, you earned a customer for life.

B Conway

★★★★★

6 months ago

Tom's has worked on a few of my cars. I know I can trust them to give me an accurate description of the problem and explain the why and diagnosis. Great service always!

Lauren Silver

★★★★★

8 months ago

Tom’s Automotive provides excellent customer service and repair work. Everyone we talked to was friendly and helpful. They were able to work with our busy schedule to get some major repairs done on our SUV in a timely manner. I really appreciated how communicative Tom’s Automotive was during the repairs. Thank you!!

Clare Janetzki

★★★★★

7 months ago

I called Tom’s with a last minute urgent car issue, and they were able to fit me in last moment and fix some loose bolts! John was the most courteous employee and even made sure to check my oil level before I left. Would go back again for any other car needs!

Ethan Jones

★★★☆☆

7 months ago

Excellent communication and customer service. However, there are few rooms for improvement in terms of verifying some car defects. My concern was that I had a squealing sound when brakes are used however they weren’t able to verify this upon inspection which surprised me because others who have drove my car also noticed and heard. After replacing a few things and getting my car back, the noise significantly reduced and has improved in certain level but there are still noises that are coming out sometimes. Overall it’s an okay-to-descent experience but not perfect.

Gordon Prinster

★★★★★

3 months ago

The staff at Tom’s are knowledgeable and fast. What I really like is how well they communicate with customers. They just call you with updates about where they’re at and how it’s going, in language you can understand. This is an honest shop.

Amy Seybolt

★★★★★

7 months ago

I mostly worked with John, and he was extremely helpful and friendly! They were able to take a look at my car sooner than expected, and I appreciated how honest they were about the repairs. I felt like i was equipped to make the best choice for my car, and I felt like the pricing was very reasonable and fair.

Justin Hobson

★★★★★

5 months ago

Finally a mechanic that does QUALITY work, and will actually explain how the work that needs to be done and how it effects your vehicle's performance. They can articulate and provide a detailed explanation of your vehicle's issues. I wish that I always used this mechanic. John and Casey are whom I personally worked with, and I can't explain the benefits enough. I trust this place more than anyone in the immediate area. Best mechanics around.

Joe Neal

★★★★★

6 months ago

I've been taking my cars to Tom's for 35 years. Today I was reminded why. My car suddenly started flashing every warning light imaginable. Although I didn't have an appointment, I dropped by and John was able to repair the battery-related problem while I waited. I'm extremely grateful for the extra effort made by Tom's Team. Over the years I have trusted them to keep my car up to maintenance and point out when something needed attention. I've always felt the price was transparent and fair; that the job would be completed with expertise and integrity; and that one central team was coordinating everything from visit to visit. Thanks guys!

Username Joseph

★★★★★

2 months ago

First time getting my dad's Jeep serviced at Tom's = VERY SATISFIED CUSTOMER! They keep you informed from start to finish with the work required. Special thanks to Casey, John, Andy, and Alex. You guys are tops in my book.

Charlie Cahill

★★★★★

3 weeks ago

I have never been so well treated by an auto repair shop. Casey went way above and behind helping me deal with a mess is gotten myself into with a recent car purchase. Toms has my business as long as I love anywhere near them!

Tom Walsh

★★★★★

2 months ago

I recently moved to West Seattle and needed a place to have my car serviced rather then taking it to the dealership where I had been going. Tom's is the place! The team was awesome! Great communication, service, speedy and honest! I highly recommend them!

Gabriel McCallum

★★★★★

3 months ago

Have been there once…rolled the dice based on location and limited research showing positive reviews…plus a tow guy who said he knew they were good. They diagnosed the issue correctly, discovered some other minor issues, communicated clearly and effectively, great exceed timing expectations on getting to and completing the work. I had heard from a couple people that they might be too expensive, but based on my research also charged a very fair rate for what was done (a new drive train assembly). I will definitely use them again and would certainly recommend them. ⭐️⭐️⭐️⭐️⭐️

Chris

★☆☆☆☆

a month ago

Tom’s Automotive Service must be running some kind of elite diagnostic academy, because apparently just looking at your car costs $940. I brought my truck in to check the power steering, a burning oil smell, and the check engine light, Witch they estimated would be at $359. There haven’t been any performance issues at all since the light came on it drives completely fine. I drop it off, and the next day I get a call saying I already owe $940… just for diagnostics. Nothing repaired. Nothing serviced. Just inspected. They promote themselves as friendly and customer-focused, but that wasn’t the what got. John was pretty sarcastic and didn’t seem to appreciate any questions about the charges. Cassy, though, was much more professional and way easier to deal with. The best part? They didn’t even end up checking the power steering because “everything seemed fine,” but somehow I was still charged for other things instead. So if you’re looking for a place that can look at your vehicle, not fix it, and hand you a hefty bill for the experience this might be your spot!