Pals Ocala Auto Repair

Karen O

★★★★★

a month ago

We stopped in to have my A/C evacuated so we could repair it on our own. They were able to get to it almost immediately. They were honest about labor costs up front and the time spent on the vehicle. The owner and staff were very knowledgeable, professional, and friendly. They have created an environment where you are more than comfortable to ask questions and they answer those questions completely. And, for all those less common car types out there, they know how to work on foreign cars! This was my first time in the shop, and I have just found the place I will be bringing my Fiat if we can't do the work ourselves. Thank you, Pals!

Mark Streeter

★★★★★

a month ago

Absolutely amazing service and price! I was quoted a $1,000.00 from a local dealership service center, and was told I would have to wait 2-3 days for the part! I took my truck to PALS and not only was it done within an hour, the cost was $258.00 for the repair out the door! PALS is a family owned business that really cares about their customers by providing good, honest service! I’ll never take my vehicles anywhere else! Thank you to Rob, Shannon, and the PALS team!

Stevearino1020

★★★☆☆

3 weeks ago

Staff is friendly and competent. Repairs are pricey.Thousand bucks to replace alternator for a max 30 minute job on a 4.6 Ford v8.Seems I paid up front for diagnosis yet extra hours were added for diagnosis even though the problem was simple.I paid 263 bucks to put shrink wrap around an exposed wire near the male connector of the alternator cable. Who knows what the alternator part cost was as it wasn't listed.Average typically 250 bucks. Maybe its this way everywhere .Next repair I will find that out.

Neil Mcclelland

★★★★★

2 months ago

My truck wouldn't start Saturday morning. I'm new to the area and unsure of a good towing company. Thankfully I called Carter's towing. They were quick and recommended Pal's auto. At Pal's auto they worked me in there busy schedule. The fuel pump needed replacement and I was out the door by 12:30. I only have the truck as my main transportation so I'm very thankful for Pal's and Carter's!

alexis k

★★★★★

3 months ago

Pals Auto Repair is hands down the best place I’ve ever taken my car. My engine was leaking oil, and they stayed in constant communication with me throughout the entire process. They went above and beyond by fighting for my warranty to cover the necessary repairs...something the original dealership failed to do, leaving me with a $3,800 bill. Pals Auto Repair has officially earned the number one spot for auto shops I will recommend to anyone. Their customer service is outstanding, and the people there genuinely care about getting you safely back on the road without draining your entire savings. Truly amazing service from an amazing team. Thank you Shannon, Rob, Larry and anyone else who helped deal with my situation and car.

K

★★★★★

a month ago

I had several things that needed attention on my car and this shop handled everything fast and efficiently. I really appreciated how honest and thorough the team was. My car is running smooth and I'll definitely be coming back!

Tim Barnes

★★★★★

4 months ago

Pals worked on my 2005 Corvette and replaced the automatic transmission cable. I had scheduled the service to be done the previous week but because AAA towing could not get their act together to tow my car to Pals, I had to reschedule and the staff at Pals was very accommodating. My car was towed in on a Tuesday morning, I waited for the repair and I was out of the shop prior to noon. They did an excellent job and took excellent care of my car. Great staff and repairs done right!

Rich Becerra

★★★★★

5 months ago

I took my car in to have the scheduled maintenance done and was pleased with the results. Price was reasonable and service was delivered on time and at a fair price.— I spoke to the new owner when I called in initially and he explained that he had purchased the business a few months ago and is on a mission to make his business the most reliable, honest and a fair value in Ocala. I experienced great service from Lloyd and I would say the new owner is driving the business and his service culture in the right direction. — Thanks!

Eli Jones

★★★★★

3 months ago

I want to thank Pals Ocala Auto repair for the great job on my truck! Saved me some money on new brakes, rotors and a tune-up. The turnaround was fast and my truck is running better than it ever has. If you're looking for a trustworthy auto repair company, Pal's is the place.

Amber Gregory

★★★★★

4 months ago

My car broke down on the side of the road late Friday afternoon. Being new to the area, I luckly called Pals Ocala Auto Repair. They where so kind and empathic to my situation. They got me a toe, a ride home and got my car fixed the next day. They were up front about their pricing and it was more than fair. I will never take my car anywhere else. I highly recommend them.

Alex Zyzak

★★★★★

5 months ago

Everyone was courteous and polite. I feel they handled my issue with my TMPS sensor properly and in guidelines of the estimate. Good job, good people, a little difficult to find your first time, but I will surely be back if the need arises

Gavin Paulison

★☆☆☆☆

a month ago

They say they work on teslas but couldnt replace my coolant? Makes no sense, had me stranded for hours. Do not recommend no shade.

Alan Smith

★★★★★

Edited 9 months ago

I broke down in Ocala with my diesel truck. It was a Saturday afternoon. I tried a few places and I ended up Pals! I spoke to Chuck on the phone and he took the time to set me up with the wrecker and recommended a very nice hotel. Chuck went above and beyond to make Sure, I was well taken care of! Awesome people are hard to find these days! Alan Smith Cape Coral, Florida😀😀😀

Cornelius Fuller

★★★★★

2 months ago

Had great experience with Pals I double book myself by mistake. I forgot about my appointment after I was leaving my first appointment I got a call from the shop Former asking was I coming to my appointment just happened to be passing by Pals made a U -turn and was greeted with a smile thank ! Note Costco reference me to Pals so I felt comfortable with the establishment.

Dave Vieira

★★★★★

3 months ago

Had front brakes checked out. Pals advised there is nothing wrong with the front brakes. Everything is well within specs. This is a very good automotive center providing the reasons brakes were not needed at this time. Thanks for the help!

D.F.L.

★★★★★

2 months ago

Very happy with the service that was performed on my 2021 Sierra Denali. As I am a retired shop owner myself for over 30 years, This seems to be a very solid shop to have work done on your vehicle. Thanks Lester.

Tarek Moaz

★★★★★

4 months ago

Wish I lived here so I could use them all the time. Owner was really kind and sweet. Had a minor issue with my vehicle and she quickly took care of it without even asking for anything. There are still good people and auto repair businesses in this world!