Pb European Service, LLC

Kirk Ferland

★★★★★

2 years ago

Almost exactly a year ago I had the turbo replaced in my '13 A4 (2.0T). Started getting the dreaded P0299 code, intermittently at first, then full-on. A little investigating and I found I had a failed wastegate assembly. Fun. After having a pretty direct and honest discussion with these guys, mostly around "what should I do with a 137k mile car and failed turbo?", I opted for keeping the car and replacing the turbo with a new OEM part. I'm so glad I went down this path! Inevitably a few other issues popped up (water pump, CV axle, etc), but Alexis and the crew kept me updated and stated all my options. I spent more than I had wanted to initially, but I now once again have an extremely solid A4, which I have confidently passed to my kids to drive. 154k now and still going strong. If you're considering work here, don't hesitate!

J Beck

★★★★★

Edited 2 years ago

Our 1.8T 2004 Passat had a lean code for more than two years. I was told by our regular mechanic to scrap the car as the repair would cost thousands. Instead I took it to Pb European Service (based on the strong recommendation of two other friends who know cars) and Doug found the problem immediately. He also fixed an exhaust problem along with several other issues, including an oil leak, that had been recurring for a long time. The car runs like new! And the cost for these repairs was far less than I expected (and significantly less than the amount quoted by our other mechanic). The key with VW’s (and Audi’s), it seems, is to find the right mechanic. Doug Pauly is that guy! I wish I could give this business more than 5 stars! Thanks!!

Bill Bohle

★★★★★

6 years ago

Doug has been there for us over the years whenever it's needed. We have three cars that he’s serviced over the years and has been honest and up front with all the repairs. He won’t sell you anything that’s not needed, if it’s borderline he just says “Just drop it off when you have the time" or "We can replace it when we do the inspection”. Very knowledgeable mechanic, trust him with all my cars as well as my son’s cars! Bill, Jake, Evan

Kostantinos -Kosta- Papathanasiou

★★★★★

8 years ago

Doug was great! Prior to coming to PB European service, I went to two other mechanic shops who could not fix my cars problem. They all told me to go to a VW dealership, but I was reluctant to pay the cost of a dealership service shop. So I called Doug. He was fantastic! He diagnosed the issue and explained how to solve the problem in an understandable manner. I was extremely impressed in Doug’s communication skills, patients and problem solving skills. I would definitely recommend PB auto to anyone.

Sherri Stoner

★★★★★

6 years ago

I say to anybody who reads my review that you can not find a better company to take your Audi to. Alexis runs the front and goes the extra mile to get as much info about your cars symptoms and has abundance knowledge to discuss any scenario for your cars health. Doug is an expert mechanic that does high quality, efficient repair and maintenance on whatever your car may need. He is above and beyond better than the rest, better than a dealership anyday. They care for your car! Sincerely.

Rad Radhakrishnan

★★★★★

2 years ago

If you're looking for a reliable and trustworthy auto repair shop for your Audi or VW, I would definitely recommend Pb European Service, LLC. It seems like they have a lot of experience working on Audi and VW vehicles. They also have a good reputation for customer service, so I'm sure they'd be a great choice for anyone who needs service or repair on their European cars. Doug, the master mechanic, takes pride in his work and Alexis is a very pleasant coordinator/receptionist. Thank you Doug and Alexis!!!

Aaron Cordova

★★★★★

8 years ago

After days of negotiating with mechanics for my new Audi I went with Pb because of their fast informative email response and great prices. Because of my schedule Doug met me at 7am to do some maintainence and replace front brakes. When I picked my car up(same day) he spent the time with me to explain what he did and even showed me the shop. Overall great service, honesty and

Arton arifi

★★★★★

9 months ago

Great people super great service. They fixed my Volkswagen cc 2013 and now it runs just like brand new car. I would recommend everybody to do the service in this place they are fast, and good quality

gabriel kelly

★★★★★

a year ago

Trust is so important when selecting someone to work on your car. Especially when it’s a car you’re passionate about and not just transportation. Doug and the rest of the group here are just as passionate about what they do and are among a very rare subset of organizations you can simultaneously trust to do good work and give good advice. They are deeply knowledgeable about VW and Audi group vehicles and a fair broker on costs and expectations. I also really like that I get to deal with a family buisness and a proprietor with his hands literally in the work. Humble, honest, trustworthy and doing great work. This is the only place I let work on our GTI. As evidenced by how busy they are, you can’t go wrong selecting them to work on your car too. Cheers.

Alexandra Shediac

★★★★★

a year ago

My fiancé brought his Passat in to PB this week. The customer service was excellent, they were able to squeeze him in on a Friday, which was very busy. He brought his car in not knowing the issue and was hoping it wasn’t going to be an expensive fix. PB was thorough and honest in their diagnostics, which ended up being a bent rim. A lot of garages will try to sell you on unnecessary repairs but PB did not. They gave my fiancé the number of a garage that specializes in rim repair. While he was there, they gave him an oil change at a very competitive price. We will definitely be taking our VWs to be serviced at PB in the future and would recommend to a friend.

Nick Schmid

★★★★★

a year ago

Pb European Service did a solid job repairing my Audi A6. Their rates are very reasonable and the work is thorough. Their focus is on auto repair. You won't get a fancy waiting lounge and the job may take a little extra time to complete, but they try hard to accommodate with a courtesy vehicle and an honest view on the necessary scope of the repair.

B C

★★★★★

a year ago

Doug is the man!!! Very friendly and knowledgeable all things VW/ Audi. My R32 needed a major overhaul and Doug came through in spades! If you need specialty work done on your VW/Audi, I highly recommend them. A+++

Kevin De La Cruz

★★★★★

a year ago

Doug and Alexis do an amazing job in running their shop. I wouldn’t take my Audi anywhere else to get worked on. Do not hesitate to give them a try. Prices are more than fair for the craftsmanship they have, and well worth the wait time.

Tim Bialous

★★★★★

2 years ago

Car was a 2013 Audi A5 that needed a steering shaft and rack, recommended I do the timing belt at the same time, the owner also noticed my oil pan was damaged and put that in with no labor cost. Couldn’t be happier with the service.

Markus Rios

★★★★★

2 years ago

This shop is hands down the best shop in the area for modern VW and Audi vehicles. They won’t rip you off, and their work is top notch. They have been helping me for years. It’s a family owned business, and everyone is kind and welcoming. They’re a good business, and they’re good people.

Alex Elizabeth

★★★★★

5 months ago

best place to bring your vw / audi. great prices, fast service and awesome people! i brought my car in when no other shop could figure it out, and they got it back to running great. would highly recommend.

Abdiel Quiroz

★★★★★

3 months ago

Professional vehicle care from professionals who genuinely care. This local family owned business has knowledge and work ethic that I am pleased to say assuaged my trepidation of automotive mechanic shops. They serviced my 2014 VW Jetta Hybrid with the highest standard of care