Pep Boys

Skyler Perry

★★★★☆

5 months ago

I always have an amazing experience with Mark. The only reason I didn’t give 5 stars is because I had an experience with someone else in the past who wasn’t considerate that I am a woman and that I am not a mechanic. Mark, is so respectful and explains everything to me thoroughly. He allows me to really be part of what’s going on with my service. He literally opened the hood of my car so that I could point out the issue to me to better understand the issue. I love when he’s there, there’s no one better. Thanks again!

Karina Carranza-Vargas

★★★★★

2 months ago

I am never disappointed when leaving this location. I have been coming to this location since mid 2025, come in with a problem or problems and leave with the problem solved. Johnny and his team are all knowledgeable in their field and will get the job done. Even if you are a young female like I am who may not know a single matter to do with cars you don't have to worry about getting scammed lol. Johnny, thank you always for the great service given to clients like me.

Thierry CAZADAMONT

★★★★★

3 months ago

Friendly and efficient staff. The job has been done within the time frame. All was neatly put back in the trunk (spare tire, tools...) Pricing is also very good. I'll come back for other works .

Steve Correa

★★★★★

2 months ago

Came in to have my vehicle serviced for a possible faulty battery, TJ was very helpful and informative on the issue with my vehicle’s battery and quick with the process. Definitely recommend this location and have great customer service!

Rebecca Hunt

★☆☆☆☆

4 months ago

Made an appointment but mechanics were to busy playing around unprofessional. Arrived at 12:30 for my appointment time car got pulled into the bay at 2pm but got looked at about 2:35. Parts ordered arrived at 2:50 but no work started on my car until after 3pm because joking around was more important to the mechanics service finished at 4pm

Megan Putney

★★★★★

5 months ago

While driving from Sacramento for work, the lower engine cover of my rental car started dragging. The rental company offered no support, and when I stopped at a gas station, no one could help me. I began to panic, unsure if the car would make it to my destination and feeling completely stranded. Thankfully, I remembered Pep Boys and found this location just 10 min away. The manager immediately put me at ease. He fixed the problem within five minutes and got me back on the road! I want to recognize him for going above and beyond the call of duty. Thank you!

DC

★☆☆☆☆

2 months ago

The rates run high, and they dont do an in depth check, they only charge for a visual check. No real hands on. You have to pay the big prices for that which by that you already paid 100s of dollars for the half ass visual. oh well.

Andrew Buren

★★★★★

a year ago

OUTSTANDING experience thanks to mark and Christopher. Went in with check engine light, rough running car. Few hours later they got the part delivered and installed. Check engine light is off and car runs way better! Definitely coming back to this location for future car issues. Earned my trust.

Michelle Brumfield

★★★★★

5 months ago

I was pressed for time the mechanic took me right before closing and fixed my brakes. I was thankful for an establishment that values customers and sacrificed their end of day when they were getting ready to close to help me. I paid a high price for the work but I can’t complain at all due to the nature of what I needed and it was closing time.

Michelle Vang

★☆☆☆☆

2 years ago

Paid over $800 to get an oil leak fixed. It took them almost a week to get it done, only to bring it home and find that it was still leaking a good amount. so took it back a week later just for them to tell me it's a different part that's the issue now and they wanted to charge me about $800 again because they couldn't be sure if it was an old issue they didn't catch the first time or a new issue that occurred just within a week of them "fixing" it. I wasn't going to pay them $800 again if they couldn't do their job the first time. I brought it home and took a look myself and one of the screws on my valve cover was missing... it was broken off resulting in oil straying all over under my hood. whoever did it just tried covering it with a rubber cap. I don't know if pepboys did that or if it was already like that, but i feel like if i asked them to fix my oil leak, they should have mentioned that a screw was gone and got that fixed too right?

angela cathey

★★★★☆

Edited 4 months ago

Overall good experience. Although I had an appointment I still had to wait before I was helped. There was only one guy at the front desk but he explained what I needed before I left. Good experience and I would return AMENDED!!! Needed to get my oil changed and went elsewhere this time….Pep Boys forgot a washer for my oil filter, tilted my battery and had it leak out now I need a new battery and to clean up the corrosion! So disappointed ☹️

Keolani Gardner

★★★★★

10 months ago

Johnny the store manager has really great customer service. I called for a quote for brakes and was able to get my car in the same day. He kept me updated on my car as it was being worked on. Jose the tech that worked on my car was awesome got it done quickly. I will definitely be back for anything that I need done with my vehicle. Thanks Johnny and Crew!!

Shah Harpreet

★☆☆☆☆

3 months ago

worker closed 6 pm. but time 7 pm closing. there not schedule full work

Chinou Lor

★☆☆☆☆

5 years ago

I took my tsx and is250 in for a scheduled appointment for front tires installation. I checked in the tsx first around 11:20am. And then my fiance came with the lexus and checked in 11:43am. If you notice in the images attached, circled in red are the times checked in and out. The tsx took over 2 n a half hrs till i got my car. The store clerk even input an incorrect time-in on my tax. Took 6 hours for my lexus. I even had to make a phone call to check up on the status of my car at 5:19pm and was told that my lexus haven't been worked on but should be done by 6:00pm. At 5:40pm , i then got a call to pick up my lexus at 5:40pm. You can see my phone call history in the pictures attached circled in red. Pep boys took that long with my vehicles but couldnt even wipe them clean. In the pictures attached, you can see grease stains on the rims on my lexus. And they couldnt even wipe off the brake dust after touching my tsx rims making a mess. Never going back there.....

Aaron “Ike” Grimes

★★★★★

7 months ago

My experience with Pep Boys in Stockton was not the most pleasant, but I still have to give them full marks, with a special shout-out to Service Manager "Johnny R." I took my car in for an oil change, tire rotation, and dignosis/repair of tire pressure monitoring system. I have zero complaints about the quality of service I received, the speed at which it was completed, or their pricing. However, when they were backing my car out of the service bay, there was an incident resulting in damage to my bumper, tail light, and rear gate. Johnny immediately accepted full responsibility, took photos, and processed the paperwork to submit a damage claim to the company. Johnny kept me updated with regular phone calls, and when my claim was initially stonewalled, he escalated the issue and continued to advocate for me until Pep Boys paid in full to have my car made as good as new. Johnny is a stand-up guy, and I would happily give Pep Boys in Stockton my business again.

Ronnie Silva

★★★★★

7 months ago

Pep Boys is always professional I made my appointment for 9am and they were done by 1pm. Very efficient and cost is fair in my opinion. There open 7 days a week to.

Andre Consorte

★★★★★

2 years ago

Brought my car with a tire issue to this fantastic store! They were about to close, Mark (Manager) and Steve (tech) didn’t care they took care of me like if I was the first customer of the day, they told me they wanted me to back on the road safely! Guys thanks for the incredible service! I’ll be back and will refer everyone I know to you guys! I appreciate the fantastic service!