Pep Boys

K P

★★★★★

a month ago

Quick and efficient service, but checkout takes a while due to no fault of the techs or management. Corporate needs to update the computer systems immediately.

Joel Perez

★☆☆☆☆

a year ago

Chrysler 300 oil change - They drained the transmission fluid instead, then added 5qt of motor oil and left an empty transmission. These people are incompetent, and unprofessional. Took the car in January 27th for an oil change and when the car “was ready” we paid the bill and left. Pulling out of the parking lot the car didn’t want to move or shift into gears so we brought the car back in for the store manager Jason to check the car. Jason didn’t care to check the car because “all they had done was an oil change” and completely disregarded that the car was malfunctioning and as he was talking away said to leave the car there and they would check it the following day. We drove the car home and called a local shop where they sent a tow truck to get the vehicle. Upon checking the vehicle they saw that the engine had over 10qt of oil and the transmission had no fluid. Upon getting the vehicle back (a week later) we went to this Pep Boys location only to find out that the store manager, Jason and the employee who had performed the oil change no longer worked there. Derek, the new store manager was very apologetic and gathered all the documentation we had with us regarding the matter and said he would escalate it. We showed him images of the oil pan’s drain plug still containing Walmart’s sealant on there since they performed my last oil change. No one had cracked it open. (See pictures) After a week we called back and Derek said the GM was involved and everything was approved. That we would get a refund for the repairs plus our money back on the service they had bill us for. We stayed in contact with Derek on a weekly basis to follow up with a check they claim to be on the mail. Every week was a different story and Derek said he’d call back, but never did. We always had to call him to check on the status of the check. After a month and dozens on calls we finally asked for the GMs contact information and we were denied the information so we called the 1-800 and filed a “formal complaint”. We were supposed to get called back within 48 hours but gave them a week and no one ever called back. Upon calling the 1-800 again it appeared they had opened the case under someone else’s name and not our own because someone else had my phone number in their system. They updated the information and again submitted the request. Never got a call back from either Derek (the store manager), the GM or Pep Boy’s corporate. Anyone can make an honest mistake but Pep Boys has not cared to make things right. Taking other steps to resolve this matter. BEWARE!

Vinnie D

★★★★★

a year ago

I bought my son a 2012 CRV, and the headlights were very yellow and faded. I took the vehicle to Pep Boys on Del Prado, and they did a phenomenal job of restoring them to really great condition considering the vehicle's age. Great job!!

Joyce Paiva

★★★★★

5 months ago

Had an issue with my breaks, they checked it out and fixed it all real quick! Great service, great work, everything was fantastic! Not only that but Bob guided me to their website’s coupon selection to help me out! Thanks, Bob!:)

The Reviewer

★★★★★

6 months ago

I want to give a huge thank you to Bob at Pep Boys for his outstanding service and support. I came in with my Ford Explorer and he was incredibly helpful from start to finish. Not only did he take the time to clearly explain everything that needed to be done, but he also showed a great deal of patience and understanding when I had some unexpected issues with my payment. Bob went above and beyond to make sure I was taken care of, and his professionalism and kindness did not go unnoticed. It's not every day you come across someone who truly cares about their customers the way he does. Thank you again, Bob you made a stressful situation so much easier, and I truly appreciate your help!

Jenny Hong

★★★★★

a year ago

Jose and his team truly look out for their customers. I randomly rolled into this shop 5 yrs ago when I had a flat and late for work. They not only fixed it fast but also noticed my break light was out and replaced it for me. The staff just seemed very caring and professional so I decided to return when my mom’s car had issues. Again, great service, efficient, and fair pricing. I recently had to take my Juke in for a new radiator, battery, and rack and pinion and Jose (manager) made sure to research for the best price possible to order for me. Whenever I’m there I never feel like I’m being taken advantage of…quite the opposite, actually. This place goes above and beyond, which is why I return. And if it matters at all, I read people’s energy for work so I can detect bs a mile away. I can tell you Jose is an honest man with integrity and genuinely cares about his customers. Very grateful for their professionalism and consistent positive vibes. Thanks, guys! Will be back for some other maintenance.

Eva Amoroso

★★★★★

a month ago

Carlos & Company were life savers. I had a broken radiator and my mechanic would not be able to do the work for a week. PEP Boys on Del Prado had everything repaired the same day. I won’t go anywhere else for advice & repairs when it comes to my truck.

Robert Williams

★★★★★

Edited 2 weeks ago

Service was excellent and employees were very knowledgeable, helpful and professional. I highly recommend this Pep Boys for all your vehicle repairs.

Rick Wilson

★★★★★

4 months ago

Took my car in the last hour of the day to get a tire fitted , the young lady at the desk had no problem helping and did the job perfectly at an outstanding price . It's my first time at Pep Boys and first impressions count . Well done 5 stars

Lily Bivens

★★★★★

4 months ago

Very pleased with the service. Michaela worked hard to remove difficult rims for our tire replacements. She was very professional and we were impressed with the short amount of time it took!

FORT MYERS GROUP LLC

★★★★★

3 months ago

I went to Pep Boys on Del Prado Blvd in Cape Coral to fix an issue that I had with my truck, and Michaela and Bob took care of me like the Pro they are! I'm extremely happy with the job they did from customer service to labor! I highly recommend them, both are knowledgeable, courteous and patient!👌A+

Howie S.

★★★☆☆

a month ago

I got a decent deal on a set of 4 Kumho tires and the guys at the shop were doing the best they could despite being short staffed. However, the biggest issue of the day was the insanely slow computer system used by pep boys. The service tech was trying to write up a brake job for the customer ahead of me and that process took over 30 minutes due to the slow computer. When my car was done I then had to wait another 20 minutes for the computer to process my CC payment. The tech turned the screen around so I could watch it buffer. When asked I was told all pep boys computers are like this despite corporate being notified repeatedly. This is inexcusable to waste 50 minutes of my day waiting for pep boys computers to work.

Jason Edward

★☆☆☆☆

2 months ago

I brought my 2015 Honda Odyssey in for a loud “machine-gun” ticking noise coming from the left side of the engine. Before the visit, I had researched the issue extensively and found strong evidence pointing to a failing timing belt tensioner, which is a known problem on this engine. Your technicians told me the timing belt tensioner was not the issue and instead said the noise was coming from the valve covers, recommending further disassembly. Also they told me its because vehicle is 2 quarts low on oil, this was confimed false by the oil change right after the diagnosis. I declined that work and was charged $117 for the diagnosis. I took the vehicle to another shop down the street. They replaced the timing belt and timing belt tensioner for less money, and the noise was completely eliminated. This confirmed the original diagnosis from Pep Boys was incorrect. I paid for a professional diagnosis that misidentified the problem and would have led to unnecessary work. Since the issue was correctly resolved elsewhere and the original diagnosis was wrong, I believe the diagnostic charge should be refunded.

Michael Dunbar

★★★★★

a year ago

Service manager extremely professional and did a superb job getting my tires on in a timely manner. Service techs did a fantastic job installation and overall check on condition of my truck. Peace of mind goes along way. Thank you Pep Boys for a great team at this store. Will surely be a repeat customer.

Paul Vidic

★☆☆☆☆

2 months ago

Wish there was a negative rating. Took my van in for a break service as we started hearing a little bit of steel on steel in the front driver side. Tech told us that because it’s a northern vehicle all the shocks needed replaced ball joints needed replaced and we needed a new tires (Tires were installed at this location less than a year ago). Tech quoted us $3300 to pretty much Replace everything. We’re told that the brakes were great. Tech tried to convince us that what we were probably hearing was other vehicles beside us, whose brakes were going steel on steel while driving…. Ended up having to do front pads and rotors at a different mechanics. Pep Boys didn’t even take the tires off during this service. The wheel lock was still buried in the glove box….. Would not recommend. Would recommend staying away from this place

Kathleen Sorensen

★★★★★

3 months ago

Mikayla (service advisor) was exceptional. My car was towed there late the night before. I arrived 15 minutes before they opened and Mikayla helped me right away. She already assumed I was there because of the extra car in their parking lot not there the day before. She was courteous, knowledgeable and professional! Because of my need for retrieving my car as soon as I could, Mikayla called me two hours later to pick it up! I was thrilled and so impressed! They worked as a team and I appreciate the mechanics for understanding the importance of needing my car as soon as possible. So grateful.

Adrian Hunt

★☆☆☆☆

2 months ago

Had a check engine light for a late model ford escape diagnosed on Jan 2026. The diagnosis was timely. However, the price of the part was heavily inflated by the technician who relayed the information by hundreds of dollars. After paying the 100.00 diagnosis fee, the tech refuse to pass the part number needed to fix the vehicle as the cost estimated was well over $1000.00. When he finally relented, he relayed an incorrect part number with attitude. Service was paid for the diagnosis and still nothing but attitude was relayed for customer service! Customer service and ethical decency is missing from the customer point of sale representatives at this location. Request administrative action and regional level management intervention to correct the normally excellent company. Cape Coral needs a good part store and service with good people running it! Buyer beware, use this branch with the utmost caution!