Pep Boys

Kiim Mosley

★★★★★

a year ago

Anna provided the BEST & HIGHEST LEVEL OF CUSTOMER SERVICE!! She was friendly, kind, honest and explained to me the process and what to expect. Denver was quick, knowledgeable and kind and got the job done in a little over an hour which really helped me get my day started on the right foot. Thank you both for such an incredible speedy and friendly service! This is why I have been servicing my car here for the past 7 years!

SHERRY HARTMAN

★★★★★

a year ago

First, Robert (store manager), was incredibly helpful on my phone call with him yesterday. He was knowledgeable about my questions to buy tires for my car and other service issues I asked. His techs worked on my car with a lot of attention and my car is driving fantastically! Additionally, I felt really comfortable during the wait time and everyone in the shop was friendly and conversational. I recommend the Pep Boys on Colfax!

Seawesome 1

★☆☆☆☆

2 years ago

Horrible. First time I came in to get my tire changed they put on one and the next day my tire was flat. And was treated rudely when I came back the following morning like I didn’t know what I was talking about. I got it replaced and supposedly they did, tho nothing looked different about the tire and again I got home and was late to work the following morning cause it was still flat. Went a third time to hoped they’d fix it but by then my rim was bent and now won’t air unless I fill it each morning. They said they replaced it, again, for the third time. And to this day it still won’t hold air. Continues to leak and not seeing any new holes. Going to try a different pep boys to try and fix what they broke on my car but it’s very upsetting that I now am consistently late for work cause I have to fill it and my work has me going all day so everything is closed by the time I’m off. Def going to need a new rim as the constant loss of air and Denver’s roads have most assuredly messed it up

Allie Characky

★★★★★

a year ago

Originally called a big o tire to help me with my squeaky brakes and they were rude right off the bat. Then I called up this pep boys location and the woman who answered the phone was very polite and offered a free brake inspection to fully understand what the underlying issue was. I made my appointment and when I arrived I was immediately greeted and my car was taken into the shop. I ended up having to replace my brakes entirely (jeep manufacturer pads were totally shot) but was offered a coupon and the service was completed same day within a few hours. Super happy with their service. Thanks guys!

Samantha Akl

★★★★★

a year ago

This team is great. They were helpful and welcoming. As a female going in for anything automotive, it’s not always the best experience but here the team was knowledgeable, respectful, and efficient! It was such an easy and fast process to get my car in for new brakes. They completed the job in less than 3 hours.

Shawn Babbitt

★★★★★

a year ago

Needed my wheels balanced. They made the appointment conveniently for the next day and once I brought it in, and 2 hours later I drove it away like it was just off the showroom floor! Excellent service and the guys were knowledgeable, professional and friendly.

Jane Reuter

★☆☆☆☆

a year ago

I have one good thing to say about this place, and that's Anna. She's fabulous! The rest is horrendous. My second bad experience at this Pep Boys, but this far outshone the other. I came in Jan. 20 for a set of tires. Was quoted on two sets; the male employee who gave me the quotes said the less expensive ones were better and on sale. So I went with those. I then sat for almost five hours waiting for the tires to be put on. While I had my laptop and was working, I had to delay and finally cancel two appointments that day. No one came to update me; I had to flag someone down to ask the status. One of them told me they'd had a training at some point in the day; my car sat on the rack while that went on, with no one telling me anything. Toward the end, Anna got involved in urging them to hurry. As I checked out, I learned the tires they'd put on were far lower quality than what I'd had or the other set I was originally quoted. I asked to speak to the man who'd quoted me; I wanted to confront him on misleading me. But Anna asked instead that I go to the Arvada Pep Boys, where they would set me up with good tires at a fair price. I did so. The Arvada Pep Boys said they are "always fixing the mistakes" of the Colfax and other Pep Boys locations. Needless to say, all this took the entire day. Terrible, terrible experience.

Naomi Schware

★★★★★

a year ago

These guys are awesome! Robert was so accommodating and polite with us. He provided service so quickly and was so kind to our sweet puppy when we needed to bring him in. Robert really knows customer service! Ethan and Damian were super kind and professional as well. Thanks guys!

Alex Kaiser

★★★★★

a year ago

I go to this pep boys for anything car related. They can usually work me in last minute. Never feel like I get ripped off. They give me good feedback on my car and encourage work only when it’s really needed. Repaired a tire for me for $24 as a walk-in, took maybe 20 minutes. I never consider going anywhere else. This place is solid and they do right by the customers.

Mollie Paige

★★★☆☆

a year ago

I Came in on Sunday with a warranty tire situation and was told by Anna that she’d have it handled does nothing but gets my phone number and keys. I had a screw in an un-patchable area. She called and told me they patched it. Not safe. She was gonna let me ride out of there like that. I have a grand child in my car .. so luckily I have a mechanic friend and he came w me to “pick” it up. We spoke w Drake today and Drake took care of me and is going to replace my tire.. I had to sign things and I got a price. She didn’t do any of that. So thanks Drake for keeping me , My family & others safe.

Robert neu

★★★★★

8 years ago

I had really fast service. I got a great deal on mounting and balancing new tires and rims and they did a great job of not scratching or damaging the new rims

Stacey Lansinger

★★★★★

a year ago

Pep Boys in Lakewood, CO on Colfax did such an incredible job with my car, I just had to share this. They went above and beyond to ensure that I had a great experience. Their communication and customer service was impeccable and their flexibility was impressive. I’m so glad I my tires at Pep Boys and I will continue to recommend their services to others! 👏👏👏😊

Blazin' Toes

★★★★★

a year ago

So helpful. So nice. Excellent service. I was in a pickle with a slow leak. They instantly found the problem and had exactly what I needed in stock. Saved!

Bradley Stephenson

★☆☆☆☆

Edited 3 years ago

Bait and switch - they say they will give free tire rotation but then when you bring vehicle to them they say no, your tires are too worn (they are good for another year, see pic) to rotate. Even went so far as to say that it would be against the law (it's not, I would know). What a joke these people are. + Brought in a rim and tire from 2006 jeep. They refused to work on it saying the tire was 15 years old so (it wasn't) they wouldn't touch it. Went down the road three blocks for the remount. For way less too.

Christopher Foley

★★★★★

a year ago

I was driving back home to Florida after many hundreds of miles of road trip throughout the country when I realized how bald my tires were getting. After some research online, I scheduled an appointment at this Pep Boys location, hoping to avoid all hassles. Like a trusty pit crew, they put my car right up on the lift and got to work even though I arrived before my appointment time. The folks I talked to were friendly and did not try to upsell me on anything or give me any hassles. I was out of there in 2-3 hours (there’s a coffee shop across the street which is a good place to wait). In other words, this was exactly what I wanted and needed and they got me back on the road again quickly, with my mind at ease rolling smoothly on some new Kumho tires. Definitely recommend this shop.

Ian Williamson

★★★★★

a year ago

This guys were awesome. I came in without an appointment for a 120 point inspection and they fit me into an hour slot. Nice job looking it over and even taking me to look at the under carriage for any leaks. Super good guys. Highly satisfied with the whole experience.

Akin Koksal

★★★★★

a year ago

I went for an oil change to Pep Boys on W Colfax. The mechanic realized there had been a mistake with the oil plug from the previous oil change. They decided the oil pan needed to change completely. Thanks to the manager and their amazing company policy, they changed the oil pan and the oil free of charge. They even apologized for the mistake that happened previously, which I wouldn't have known if they hadn't told me. Trustworthy and reliable service with top quality service and full customer satisfaction. I am a happy customer.