About Business
Pep Boys brings expert Car Repair solutions to the local community in Lakewood, CO, Lakewood. From Tire shop, Auto repair shop, Oil change service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Lakewood, CO appreciate their attention to detail, leading to a consistent 4.1/5 rating from 373 reviewers. By focusing on the specific requirements of the Lakewood, CO area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Lakewood, CO and beyond.
Google Reviews
Akin Koksal
★★★★★
a year ago
I went for an oil change to Pep Boys on W Colfax. The mechanic realized there had been a mistake with the oil plug from the previous oil change. They decided the oil pan needed to change completely. Thanks to the manager and their amazing company policy, they changed the oil pan and the oil free of charge. They even apologized for the mistake that happened previously, which I wouldn't have known if they hadn't told me. Trustworthy and reliable service with top quality service and full customer satisfaction. I am a happy customer.
Ian Williamson
★★★★★
a year ago
This guys were awesome. I came in without an appointment for a 120 point inspection and they fit me into an hour slot. Nice job looking it over and even taking me to look at the under carriage for any leaks. Super good guys. Highly satisfied with the whole experience.
Christopher Foley
★★★★★
a year ago
I was driving back home to Florida after many hundreds of miles of road trip throughout the country when I realized how bald my tires were getting. After some research online, I scheduled an appointment at this Pep Boys location, hoping to avoid all hassles. Like a trusty pit crew, they put my car right up on the lift and got to work even though I arrived before my appointment time. The folks I talked to were friendly and did not try to upsell me on anything or give me any hassles. I was out of there in 2-3 hours (there’s a coffee shop across the street which is a good place to wait). In other words, this was exactly what I wanted and needed and they got me back on the road again quickly, with my mind at ease rolling smoothly on some new Kumho tires. Definitely recommend this shop.
Bradley Stephenson
★
☆☆☆☆
Edited 3 years ago
Bait and switch - they say they will give free tire rotation but then when you bring vehicle to them they say no, your tires are too worn (they are good for another year, see pic) to rotate. Even went so far as to say that it would be against the law (it's not, I would know). What a joke these people are. + Brought in a rim and tire from 2006 jeep. They refused to work on it saying the tire was 15 years old so (it wasn't) they wouldn't touch it. Went down the road three blocks for the remount. For way less too.
Blazin' Toes
★★★★★
a year ago
So helpful. So nice. Excellent service. I was in a pickle with a slow leak. They instantly found the problem and had exactly what I needed in stock. Saved!
Stacey Lansinger
★★★★★
a year ago
Pep Boys in Lakewood, CO on Colfax did such an incredible job with my car, I just had to share this. They went above and beyond to ensure that I had a great experience. Their communication and customer service was impeccable and their flexibility was impressive. I’m so glad I my tires at Pep Boys and I will continue to recommend their services to others! 👏👏👏😊
Robert neu
★★★★★
8 years ago
I had really fast service. I got a great deal on mounting and balancing new tires and rims and they did a great job of not scratching or damaging the new rims
Mollie Paige
★★★
☆☆
a year ago
I Came in on Sunday with a warranty tire situation and was told by Anna that she’d have it handled does nothing but gets my phone number and keys. I had a screw in an un-patchable area. She called and told me they patched it. Not safe. She was gonna let me ride out of there like that. I have a grand child in my car .. so luckily I have a mechanic friend and he came w me to “pick” it up. We spoke w Drake today and Drake took care of me and is going to replace my tire.. I had to sign things and I got a price. She didn’t do any of that. So thanks Drake for keeping me , My family & others safe.
Alex Kaiser
★★★★★
a year ago
I go to this pep boys for anything car related. They can usually work me in last minute. Never feel like I get ripped off. They give me good feedback on my car and encourage work only when it’s really needed. Repaired a tire for me for $24 as a walk-in, took maybe 20 minutes. I never consider going anywhere else. This place is solid and they do right by the customers.
Naomi Schware
★★★★★
a year ago
These guys are awesome! Robert was so accommodating and polite with us. He provided service so quickly and was so kind to our sweet puppy when we needed to bring him in. Robert really knows customer service! Ethan and Damian were super kind and professional as well. Thanks guys!
Jane Reuter
★
☆☆☆☆
a year ago
I have one good thing to say about this place, and that's Anna. She's fabulous! The rest is horrendous. My second bad experience at this Pep Boys, but this far outshone the other. I came in Jan. 20 for a set of tires. Was quoted on two sets; the male employee who gave me the quotes said the less expensive ones were better and on sale. So I went with those. I then sat for almost five hours waiting for the tires to be put on. While I had my laptop and was working, I had to delay and finally cancel two appointments that day. No one came to update me; I had to flag someone down to ask the status. One of them told me they'd had a training at some point in the day; my car sat on the rack while that went on, with no one telling me anything. Toward the end, Anna got involved in urging them to hurry. As I checked out, I learned the tires they'd put on were far lower quality than what I'd had or the other set I was originally quoted. I asked to speak to the man who'd quoted me; I wanted to confront him on misleading me. But Anna asked instead that I go to the Arvada Pep Boys, where they would set me up with good tires at a fair price. I did so. The Arvada Pep Boys said they are "always fixing the mistakes" of the Colfax and other Pep Boys locations. Needless to say, all this took the entire day. Terrible, terrible experience.
Shawn Babbitt
★★★★★
a year ago
Needed my wheels balanced. They made the appointment conveniently for the next day and once I brought it in, and 2 hours later I drove it away like it was just off the showroom floor! Excellent service and the guys were knowledgeable, professional and friendly.
Samantha Akl
★★★★★
a year ago
This team is great. They were helpful and welcoming. As a female going in for anything automotive, it’s not always the best experience but here the team was knowledgeable, respectful, and efficient! It was such an easy and fast process to get my car in for new brakes. They completed the job in less than 3 hours.
Allie Characky
★★★★★
a year ago
Originally called a big o tire to help me with my squeaky brakes and they were rude right off the bat. Then I called up this pep boys location and the woman who answered the phone was very polite and offered a free brake inspection to fully understand what the underlying issue was. I made my appointment and when I arrived I was immediately greeted and my car was taken into the shop. I ended up having to replace my brakes entirely (jeep manufacturer pads were totally shot) but was offered a coupon and the service was completed same day within a few hours. Super happy with their service. Thanks guys!
Seawesome 1
★
☆☆☆☆
2 years ago
Horrible. First time I came in to get my tire changed they put on one and the next day my tire was flat. And was treated rudely when I came back the following morning like I didn’t know what I was talking about. I got it replaced and supposedly they did, tho nothing looked different about the tire and again I got home and was late to work the following morning cause it was still flat. Went a third time to hoped they’d fix it but by then my rim was bent and now won’t air unless I fill it each morning. They said they replaced it, again, for the third time. And to this day it still won’t hold air. Continues to leak and not seeing any new holes. Going to try a different pep boys to try and fix what they broke on my car but it’s very upsetting that I now am consistently late for work cause I have to fill it and my work has me going all day so everything is closed by the time I’m off. Def going to need a new rim as the constant loss of air and Denver’s roads have most assuredly messed it up
SHERRY HARTMAN
★★★★★
a year ago
First, Robert (store manager), was incredibly helpful on my phone call with him yesterday. He was knowledgeable about my questions to buy tires for my car and other service issues I asked. His techs worked on my car with a lot of attention and my car is driving fantastically! Additionally, I felt really comfortable during the wait time and everyone in the shop was friendly and conversational. I recommend the Pep Boys on Colfax!
Kiim Mosley
★★★★★
a year ago
Anna provided the BEST & HIGHEST LEVEL OF CUSTOMER SERVICE!! She was friendly, kind, honest and explained to me the process and what to expect. Denver was quick, knowledgeable and kind and got the job done in a little over an hour which really helped me get my day started on the right foot. Thank you both for such an incredible speedy and friendly service! This is why I have been servicing my car here for the past 7 years!
Benjamin Paige
★★★★★
8 years ago
Justin and Shea were incredibly helpful. They went above and beyond to help me with the brakes on an old pickup. Found and fixed a couple other problems along the way with no extra charge and even showed me what I had been doing wrong without making me feel like an amature (even though I am) plus I've never seen the place so clean and I have seen this place go through a half dozen owners. You guys are great., you've definitely got a customer for life.
Steve Polatas
★★★★★
Edited 4 years ago
Sent my out-of-town daughter here to get a set of tires that I purchased for her installed. Although the install went well and the associates were helpful and pleasant, the tech who installed the tires scratched EVERY WHEEL! Unbelievable. Do not take your nice wheels here! UPDATE: I am updating my 2-star review to a 5-star review. When I got a chance to inspect the "damage" on the wheels, I found out that it was just installation lube that got on the wheel and dried (it honestly looked like scratches). I'm a little embarrassed by the overreaction, but I have to give Pep Boys a lot of credit. They reached out to my daughter and wanted to address the issue and make sure it was handled. The store manager was very nice and accommodating. Thank you Pep Boys and everyone involved in this. Great customer service! Even when the customer was wrong 😳
Jay Irwin
★★★★★
a year ago
What a great experience with Robert and Josh at Pep Boys. Robert really took him to understanding what I needed. He went through all the options with me and push through the process to make it happen. Josh was great at taking in my car working with me on any concerns that I might have, showed me some issues with my rim, and got the tires on and got me back on the road.
