Pep Boys

Ragtime 2022

★★★★★

2 months ago

Shay and his team really went out of their way to repair all of my vehicle. I highly recommend this particular Pep Boys location. VIP Treatment!

Candice Allen

★★★★★

a month ago

This is the best shop to bring your Car to. Customer service by Shea is the absolute best. Friendly and professional. I will only be using this Pepboys for my car. VIP service.

gail zega

★★★★☆

5 months ago

I would easily give 5 stars...Jacob is absolutely amazing and I will definitely be a repeat customer. Unfortunately, the gentleman who parked my vehicle must have been really sweaty, my cloth seat back was wet, and I was wearing a silk blouse for work. No bueno...other than that, awesome experience!

Karla

★★★★★

5 months ago

Jacob is AWESOME!! I was in a pinch. And he got me in and fixed my car all in one day. He is very nice and I just can’t say enough good things about his customer care!! I recommend this location to everyone!!

Rick Abbott

★☆☆☆☆

5 months ago

What a bunch of thieves. I took my car in for a leaking coolant hose around 9:45 am. . They told me it would be a $40 “diagnostic fee. I left with the understanding that I was to be called when they had an estimate. I was called about 1.5 hours later with info that I should have both heater hoses replaced. I asked what the cost would be and was informed that their computer system was down, and they couldn’t quote a price. About 1/2 hour later she called back “I can give you a “ballpark” number of about $800 “ she told me if the computers came back up, she would call and give an exact quote. At about 4:00 pm I decided I was going to give up as I hadn’t heard anything further, and went to pick up my car. As I was approaching the store I got a text that “the work was done”. ???? I never authorized any work. I go in and am told it will be $1034.00 for 2 heater hoses. I told the guy there, Dimi, that I never authorized any work. I told him I would not pay the ridiculous amount. He very grudgingly worked the total down to $850, which is still robbery. My advise is to avoid PEP Boys like the plague. Very unethical business practices.

April Rosebud

★★★★★

a month ago

I had taken my vehicle any and everywhere I could imagine and nobody could tell me my issue for my vehicle and within the first day of bringing it to Pep Boys with their amazing incredible stuff that they have very knowledgeable very helpful. They were able to diagnose my issue and I am forever grateful thank thank you guys for doing such a wonderful job.💯

Leah Kapurch

★★★★★

2 years ago

Pep boys do their best. Josh was a great front desk guy! They did not have my tire. So they had to shop for it. They kept me well informed by text. And the next day I was on my way. Thanks for speedy service and fixing my flat.

Harry R and Gail M Garrett

★★★★★

Edited 3 months ago

My service experience was great! Jacob at the shop helped me get my vehicle towed. I had 2 issues, a bad starter and it turned out my car key didn't work as well. Jacob was so helpful to me. He helped me find a locksmith that came to the shop, made and programmed me a new key and I was on my way. Jacob and his crew were a lifesaver for me, a 67 year old lady on my own. I have done business with Pep Boys for years and they always have been so helpful and kind.

Carolyn Barnes

★★★★☆

2 months ago

Very friendly and respectful staff and great service. Only problem was they thought they had 4 correct tires. But only 3. I had to wait to have another tire brought in from another store. Otherwise I'd give a five. P0

Phillip Freeman

★★★★★

a month ago

Came in for an oil filter housing. Excellent service. Left with smile on my face. Quick. Simple process. Great prices and management. Talk to Shaye the manager he got ya!

Sadie Gaca

★☆☆☆☆

4 months ago

Went in for a simple oil change. They told me my oil drain plug was stripped and had to be replace along with my oil pan. Asked for a quote. Totaled close to $1000. Took my car to a professional mechanic and told me they scammed me. The crush washer was old (which btw they should replace each oil change). It’s a $.66 part…. They were trying to charge me $1000 for bc they just assumed I wasn’t gonna do my due diligence and check. Scam artists at its finest. I’ve had good experiences at pep boys which is why I trusted this location. Never again. Thieves.

Graceanna H

★★★★★

a month ago

First time at this location and will always come here. I had screw in tire and they took me in without appointment and fixed it without having to replace tire. Process was quicker than expected and they explained the entire process upfront. Great service

Samantha Mason

★★★★★

a month ago

They helped me with my tires and more. Other places told me over 1,000 dollars but they found the issue and fixed it for a 3rd of that. Great customer service as well. I will be back here for any of our needs.

Christian

★★★★★

Edited 3 months ago

Great service and very efficient. They informed me of my brakes being very low in the rear when I went to get two new tires but when I declined service on it that was that, no pushy sales tactics to get more done than what I came in for but they kept it straightforward on what will need work in the future. Also Joshua was very helpful and professional while keeping the atmosphere light and spirited.

Caasi Sol-Heir

★☆☆☆☆

a month ago

My experience here was terrible. I have a fleet account that is partnered with pep boys and every time Josh the service manager is on he makes up an excuse not to service the vehicles. He’s scammed my manager once who owns the account by having her pay directly and through the fleet account the first time. He also charged us for a full transmission flush on the Cadillac and didn’t even do it. And now appointment today because he’s busy he makes an excuse to turn me away and say the appointment was just made. He’s not professional at all and needs to be fired immediately. We even tip the mechanics every single time.

Marines Rivera

★★★★★

a month ago

I had a fantastic experience at Pep Boys. The team was friendly, courteous, and extremely knowledgeable. Even without an appointment, they got my vehicle serviced and back on the road within an hour. I can’t say enough good things about these guys—their professionalism and efficiency really stood out. Highly recommend!

Vanessa Thompson

★★★★★

a month ago

Shaye was absolutely amazing. It took great care of all the customers that came in including myself. He was friendly, kind, And a wealth of knowledge. Being new to the area, I was a little concerned about going to a chain store mechanic, however, I was more than pleasantly surprised at how fair the prices were; actually more than fair and they quickly took care of my car. I would highly recommend this location and if at all possible, deal with Shaye, you will not be disappointed!